Linley & Simpson Bewertungen 

Refusing to refund was without heat and hot water last Christmas, won’t reply to emails or phone calls. Just bad people

From start to finish, from marketing my property to completion, Linley and Simpson were exceptional. Tom and Holly at the Holmfirth office made the experience easy and painless. Professional, personable and attentive. Communication was excellent at each stage. For those selling their property. I would highly recommend Linley and Simpson. By far the best property selling experience I have had to date by a country mile. 6 stars out of 5.

Excellent service. Great maintenance service as well from Mia Barker.

We were working with Paige on a property in Headingley nd she was fantastic throughout.

I think Linly and Simpson (no relation) are a very reputable company and would not hesitate in recommending them to others who are considering house buying and renting. Our own experience with regard to maintenance issues have been professionally dealt with by Grace at the Leeds office. Grace has been amazing at Linly and Simpson for us. Whenever there has been an issue, Grace has always been at the other end of the telephone and her assistance and help in getting matters resolved has been exemplary.
She perseveres and follows up on all matter raised and has been a godsend since we have dealt with Linly and Simpson.

We are truly satisfied with our work.Special thanks to Sophie she helps us a lot .

Scammed me out of £200.

They said I had a CCJ of 11k, which I don't. I do have a CCJ, but it's less than half of this.

I advised them that I had it, but they claimed I didn't tell them.

They then said I couldn't have my money back and I couldn't apply for any flats in the future.

They also wasted my time by showing me around flats that are either let agreed or mysteriously not available.

All the aspects of finding a buyer were dealt with in a timely and professional manner.
Kieran kept me informed of the progress and answered any queries I had promptly.
Very pleased with the service provided.

Very helpful professional staff.
Aimee Feltham is great at getting the job done with no fuss. Highly recommended!

She did everything I asked and more, very conscientious, personable and knowledgeable, thanks for everything Cal

It has been a little over a year since we rented from this company. Service has been excellent so far. The team has been very supportive, every one of them. Issues are sorted in a timely manner. The structure inplace for renters are amazing. Big shout out to the Pudsey Team.

Having used Linley and Simpson for several years managing my property, I’ve been very impressed with their service, both speedy and friendly. Many thanks to Daniel Darbyshire for his continued support and professionalism.

Very disappointing and exhausting experience when leaving our Headingley property.
We gave our required two months' notice and were told we could end sooner if they found a replacement tenant. During those discussions, we said we could return the keys on 14 September. This was a provisional date (never formally confirmed.)
We were then sent formal checkout instructions explicitly telling us to return our keys by 28 September. Naturally, we planned our move and cleaning around this.
On 16 September, I received a call at work saying we should already have returned the keys and that they needed them ASAP or we could face additional rent. This was initially presented as though we had become confused about the dates. Though, we had simply followed their instructions. They later admitted they had sent us the wrong date.
Despite their error, we rearranged everything to accommodate them. I left work early to clean and we returned the keys with around 24 hours' notice. We warned them that we might therefore not finish all the cleaning we had planned. They acknowledged this was a “last-minute change”, thanked us for our flexibility and said this would be considered during checkout.
They then attempted to deduct £126 for “light cleaning”.
When challenged, their responses were generally polite but often condescending, framing matters as though we were confused or didn't understand our duties rather than acknowledging their own error.
They eventually claimed we were liable because we had signed a document agreeing to vacate on 14 September. We asked them to provide it, as our copy contained no such agreement.
They took considerable time to respond and never produced it. Instead, they called me (again while at work) and tried to push a 50/50 split of the cleaning charge, despite still not providing the requested document.
I refused and again requested the supposed agreement in writing. Their response then came very quickly:
“There has been an error.”
Only then was the £126 cleaning charge removed in full.
We accepted the remainingdeductions, which we considered legitimate, and provided our bank details so this process could be concluded...
The following day, (today) after we had accepted their revised figures and supplied our bank details, we were suddenly informed that their accounts team had identified another £41.10 allegedly outstanding for an additional day's rent, increasing the deductions again to £190.
This is despite their accounts team having previously calculated and refunded our rent overpayment based on liability through 28 September – the same date their formal checkout instructions had told us to return the keys.
We have now disputed this latest addition too and have asked for supporting evidence of how they suddenly discovered this new charge at the last minute.
At the time of writing, we have not agreed to this new deduction and are awaiting their explanation, so I will update this review when they respond.
Frankly, Linley's conduct in this matter has been pathetic. We have repeatedly been made to feel that we made mistakes and then faced potential charges, only for errors on Linley's side to emerge when we checked the correspondence and insisted that claims were substantiated.
Had we simply trusted what we were initially told or accepted their 50/50 cleaning offer, we would have paid towards a charge they subsequently withdrew after admitting a documentation error.
We are fortunate not to urgently need our entire deposit back. Other tenants may be in a very different financial position and could feel pressured into accepting deductions or compromises simply to get the remainder returned.
My advice to prospective tenants is: keep every email, get everything in writing and insist on seeing evidence when you're told you've signed, agreed to or owe something.
Based on our experience so far, I could not recommend Linley & Simpson. I sincerely hope they learn from this.

Reported the problem on the app, and was replied to straight away and then contacted by the contractor, the fault was repaired the next day to a 5star rating.

Full praise to Lauren who took care of our move.
First time we have rented through an agency, but got to say it certainly my helps to have some one like Lauren who you can call or email for up to date queries you may have.
Thank you

I recently asked to view a house in leeds Lincoln green at Shakespeare. We were welcomed by linley and Simpson staff called Katie who made us feel at home and satisfactorily answered our questions. Her level of professionalism and customer service and sales is excellent 👌. Very efficient and effective.
I highly recommend her effort.

They are so excellent and exceptional. They are responsive and supportive, replies within 24 hrs. The staff, Sophie in particular, has been of great help

As a landlord, it is important to me that my tenants issues are dealt with promptly and professionally. Keira Eden at Lindley has today been a superstar in getting a heating and hot water problem resolved on the same day of reporting. Well done, great service.

Grace has been very helpful with an unusual situation whereby the tenants need to pay for a repair. She has worked with them to ensure they didn't try any home DIY for this specialist job. Grace has also kept us informed which is ideal.

Just wanted to thank Claira Benwell of Linley & Simpson for her pace and regular communication in addressing an electrical issue that was worrying a tenant. From my reporting of it to Claira to it having been resolved by a suitable professional was the same day; and it was a Friday! Very good and very reassuring, thank you.