Absolutely fantastic experience with KFH after the have taken over management of our property. In particular Nick (property manager) who has been brilliant and professional throughout all correspondence

I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.

I am writing to share my exceptionally positive experience with Holly at KFH.

Holly has been an absolute pleasure to work with throughout our recent interactions. Her professionalism, dedication, and expertise truly set her apart. She consistently went above and beyond to ensure that every detail was handled with care, making the entire process seamless and stress-free.

It is rare to find someone so committed to providing top-tier service, and I cannot recommend her highly enough to anyone looking for a reliable and supportive professional at KFH.

Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.

Bought a property from KFH Battersea. Only a selection of keys were provided by the office once completion was confirmed. One key was missing and I had to purchase this key for £15 from the buildings reception area.

I messaged the agent who confirmed the error also acknowledging not all of the keys had been given when I visited the office.

Asked for a refund of £15 due to their error. They refused to give me a refund. What ever happened to customer service!! I will never use this agency again. Extremely disappointed!

Title: Poor transparency on renewal terms – disappointing experience as a landlord

I used KFH to let my property under a fixed two-year agreement, paying a fee of £3,000 + VAT upfront.

While the initial letting process was handled competently, I was very disappointed by the lack of transparency around what happens at the end of the fixed term. It was not made clear that selecting a “0% renewal” option would mean KFH would provide no support whatsoever at the end of the tenancy — including even basic administrative assistance — unless a new commission-based agreement was entered into.

To make matters more confusing, I received a standard renewal email outlining options such as rent review and statutory notices, which suggested KFH would be able to assist. This was later withdrawn, and I was told no support would be provided unless I agreed to a new fee structure.

As a result, I had to manage the entire tenancy rollover and legal process myself, which was not what I reasonably expected after paying a substantial upfront fee.

The issue is not about paying for additional services, but about clarity and consistency. Had the implications of the fee structure been explained properly at the outset, I would have made different decisions.

Overall, the experience felt short-term and transactional rather than focused on long-term landlord relationships.

Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
highly recommend .

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Maria Sanchez has been excellent: very responsive and takes ownership.

Med and Heather helped us to obtain a mortgage despite our self-employment situation. Med has been very helpful and very polite in replying all of my questions.

KFH is managing my property for years.
They are great specially Shane Simpson who is my Property Relationship Manager. Shane is fantastic in what he does. He’s friendly, patient, committed and communicative. I couldn’t ask for a better property manager.
Celina Burn

My Property Manager Nick at KFH is excellent, he always goes over and above to offer help and support to me as a landlord. Which in itself is a rare occurrence in this day and age but especially appreciated as part of a large company. I could not recommend anyone more highly if you are looking to entrust your property to a professional.

Very disappointed again. As soon you sign the contract with them they don’t care about you much. Really disappointed.
The first years were better, especially the first year but as longer you stay with them they care less and less and less about their customers.

Lily has been great: speedy, attentive and very diligent. A great service

Linda was a terrier at chivvying and keeping tabs on and all parties. I am grateful to her for the final spurt which got me moved.

The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.

KFH has been providing the property management to us for more than 10 years, the service is always great.

Since Lily Porter began managing our rental property, the difference has been noticeable straight away. Our emails are answered quickly and clearly, which makes everything much easier as a tenant.

Any maintenance issues or jobs we’ve reported have been dealt with promptly, and it’s reassuring to know things are actually followed up and completed. Lily has been very helpful, professional, and proactive throughout.

It’s made a real improvement to our experience renting the property. Thank you, Lily!

Great sales team at the beginning. They'll let your property quickly (for a hefty fee). After that, it's a nightmare. Weeks to answer emails, months to reference and provide agreements for a change of sharer (and it will cost you £450!). Whose tenants give the name of a new flatmate two months in advance?! Pick up the phone and call? Ha. Try it now -- try calling someone who handles agreements rather than sales.