The Lettings Hub Bewertungen 

rapide, compétent, avec discernement,

difficult and time consuming forms, was susbcribed to various movers and all sorts of nonsense i never asked. I was forced to make selections I never wanted to , and then had phone calls about a tenancy agreement i had not yet recieved. difficult and a service that has no place in the proceess.

Sam Parker at The Lettings Hub is an absolute pleasure to deal with. She is always incredibly prompt in responding to any questions or requests and makes the whole process feel easy and stress-free. Her professionalism, efficiency, and friendly approach are second to none. Nothing ever seems too much trouble, and her support is genuinely appreciated. A real asset to The Lettings Hub and a delight to work with ❣️

My experience with The Lettings Hub was excellent. The staff were very helpful, polite and fast in responding. The application process was smooth and easy to understand. They made moving house less stressful. I would definitely recommend them to others.

Sarah was amazing. So friendly and helpful. I couldn't believe how quickly she sorted it all out. Made my day

The forms to fill in werent easy to follow or well worded in my opinion.

The staff in call centre are very helpful and friendly though

Patient staff and good communication skills

My experience was pretty good. The application process is easy and simple to follow.

Keep pestering me about selling stuff and passed my info to similar companies doing the same.
Slow with checks.

Extremely poor experience with The Lettings Hub.

My tenancy referencing was declined due to an alleged inconsistency with my salary, despite the fact that my payslip salary alone is already sufficient to meet the affordability requirement for the property. My actual regular income is even higher.

What has made the situation much worse is the complete lack of effective support.

I submitted a message through their website after being told they aim to respond within 2 working hours. I received no response.

I then tried to use the Live Chat function, but clicking the button did nothing at all, so I was unable to speak to anyone there either.

For a company making or contributing to decisions that can directly affect whether someone can rent a home, it is extremely frustrating that there appears to be no reliable way to get a clear explanation or have an incorrect assessment reviewed promptly.

At this point, I still do not have a proper explanation of what income figure was used, what exactly was considered inconsistent, or why I was declined when my verified salary alone should already satisfy the affordability requirement.

A referencing service handling something this important should have functioning support channels and a clear process for resolving obvious discrepancies.

Very disappointing experience.

The Help Hub Assistant Lizzy Walsh ensured that the problem was dealt with quickly and efficiently.

Lizzy was fantastic—very helpful and knowledgeable, and she answered all of my questions. Thank you so much for all your support and help. It was greatly appreciated.

Please report them to the Financial Conduct Authority (FCA). They are an insurance company - Let Insurance Services Limited, number 06413754, trading under the name The Lettings Hub. They claim to be a referencing agency while their product is selling guarantor services. They sell a product to tenants who fail the affordability test, while they grant the affordability pass themselves. They will do everything possible to make the referencing process impossibly stressful only to get you to pay their professional guarantor services. They apply deliberate checks, have obtuse practices, non-existing communication (their phone handlers are only trained to exhaust you with wrong information), until, weeks later, you may have lost the property you put the deposit on. If you know beforehand, it's better to pay their professional guarantor fee from the start and to not fall into their crooked traps. The most despicable company I dealt with in years.

Sarah N has been amazing today! We are due to move in 2 days and I was worried the application will not be reviewed in time. I have called several times today, however when speaking to Sarah N, she took action immediately, reviewed the documents sent and has accepted the document and sent this over to the letting agent! She was professional, calm and acknoledged how concerned I was about getting the references done on time. She is just amazing, thank you Sarah N, you have helped me so much!

Farhan Ali helped us with our tenant insurance. He was really professional, gave us all the information we needed.

Recently moved so need to update my details or cancel. Spoke online and was told I can only cancel via phone call. Called them up and was on a 15 minute wait despite being 2nd in the queue. Then before I was connected they hung up. Called them back, and after another 10 minute wait, I was hung up on again.

Absolutely useless service, will definitely be cancelling and avoiding them in the future

I was going through the referencing process and called for an update. I only had to wait a couple of minutes before speaking with Junaid, who was lovely! He helped me with my query and answered all my questions.

Called up The Lettings Hub
To advise of managing agent change they have refused to change the name of the managing agent they expect people to loose all of the money and repay another year. Not willing to name change and don’t refund previous managing agents in this situation. Very unreasonable.

ashlea foster has been incredibly patient and helpful re my questions on the professional guarantor service

I would not use this service again. The guarantor application process was extremely frustrating and demanded a level of personal, employment and financial information that I was uncomfortable providing.
The biggest concern was the data protection declaration, which referred to the Data Protection Act 1998 and suggested a £10 administration fee for requesting information held about me. Seeing what appears to be outdated information about something as important as data protection seriously undermined my confidence in the service.
I also contacted them because I had been told some parts of the application could be ignored, yet the system still prevented submission unless the supposedly mandatory information was completed.
The whole process felt unnecessarily complicated, inflexible and intrusive. I have raised a formal complaint and requested information about what personal data has been collected and how it has been used.
I can only assume the process is made difficult to promote their own guarantor service.