I never leave feedback for companies or products HOWEVER my Grillstream BBQ wasn’t working and so I looked up the manufacturer online and immediately managed to get through to David in customer supp... Mehr ansehen
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Das sagen Bewerter
I have a Grillstream Legacy 6 burner BBQ which suffered chrome peeling off the controls. I contacted Leisuregrow to order a new set but was sent a set as a goodwill gesture. I cannot thank James Pat... Mehr ansehen
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Fantastic response from James at leisure grow , replied quickly, positively,politely, i couldn't have asked for better customer service . new table on its way as a gesture of good will all though I... Mehr ansehen
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I have bought a Mikado 3m parasol for an existing table and chairs. It’s a lovely umbrella, great quality and looks great. One slight hitch is that the base pole and the parasol element won’t fit tog... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Kontaktinformationen
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Vereinigtes Königreich
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.7
Hervorragend
358 Bewertungen
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Brilliant customer service
Brilliant customer service
We have several sets of Noma lights. When we tried one set on the 20th December that we had bought a few years ago, we realised the transformer was not working. A quick search (Amazon/ebay) showed that there was not a suitable transformer available. I tried the Noma website to see if I could purchase one there and it appeared that it was a non-standard set.
So I contacted the support desk for guidance (I had already assumed that we could not resolve for 2025). I got a response within 24 hours, which was followed by an offer to send a replacement transformer, which arrived 24th December.
I cannot fault the speed, politeness and just faultless customer service. It was a really nice way to start Christmas.
Highly recommended...
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a wonderful 5-star review.
We’re absolutely delighted to hear that the team were able to help you so effectively, especially at such a busy time of year.
They'll be thrilled to know her efforts made a difference and that the replacement arrived in time for Christmas Eve – that’s exactly the level of service we always strive to provide.
Your kind words about her care, empathy, and going above and beyond are truly appreciated. We’ll be sure to pass your feedback on to the team.
Thank you again for your support, and we hope you enjoyed your Christmas lights after all! ✨
Kind regards,
The LeisureGrow Team
Fantastic service
Fantastic service. Answered my query quickly.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re delighted to hear that you received fantastic service and that your query was answered quickly.
Providing prompt and helpful support is always our aim, so your feedback is greatly appreciated.
Thanks again for taking the time to share your experience!
Kind regards,
The LeisureGrow Team
*original review edited *Faulty product & appalling customer service.…
We bought the Noma starry nights spectrum 306 led tree on 28/12/23, it was delivered in Jan 2024 so was 1st used Christmas 2024 for approx 4 weeks. It was stored in the box in our loft. It's 2nd Christmas (2025) has lasted just 3 weeks & a section has stopped working. Checked connections etc but no luck. I emailed manufacturer & got a 'that's too bad, tough luck' response. Appalling customer service. 7 weeks of use is unacceptable. We would not recommend. If they can't be bothered to make a decent product they're not worthy of our hard earned cash.
*** since posting this review I contacted the manufacturer again asking if they could at least help with a replacement of the faulty section. Trudie replied advising that wasn't possible, however..... she offered a set of lights in the same colours that we could add to the tree in thr faulty section free of charge. Trudie - I give you 5 stars- for great customer service, for listening & understanding & offering a resolution. For your colleagues who took the process driven, standard response..... I give you 1 star for replying but you do need to take a few pointers from Trudie.
We're hopeful that the set of lights work out for Christmas 2026.
I think , also, you need to look at why lights fail & accept that they're faulty & not assume all customers just chuck everything in a box. Some people do take care of them.
If this tree had continued working it would have had 5 stars....
**** since Trudie stepped in with a resolution I got the reply below which indicates a standard script post & that the person didn't actually read any of the information on my account.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to update your review and for revising your score.
We really appreciate you acknowledging the resolution offered by Trudie, and we’re pleased she was able to listen, understand your concerns, and provide a practical solution.
Your feedback regarding product durability and the importance of personalised, attentive customer service has been noted and will be shared internally.
We value customers who take care of their products and raise genuine concerns, and we’re sorry that your earlier experience did not reflect the level of service we aim to provide.
Thank you again for your updated review, and we hope the additional lights work well for you in Christmas 2026.
Kind regards,
The LeisureGrow Team
So very helpful!
I spoke to Trudie on the Monday before Christmas, explaining that the transformer on our Christmas lights had stopped working. I gave her all the details of the part number etc. she was so helpful and said she doubted we would get the replacement before Christmas but she would use first class post. I couldn’t believe it arrived on Christmas Eve! She was so sympathetic with my disappointment and tried her best to resolve my problem. Fantastic service from her. Above and beyond at a very busy time of year. Thank you Trudie!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re absolutely delighted to hear about your experience with the team.
They'll be thrilled to know that her help, understanding, and extra effort made such a difference—especially at such a busy time of year.
Getting your replacement to you by Christmas Eve is exactly the kind of service we love to deliver, even when the odds are against us!
Thank you for taking the time to share your kind words. We’ll be sure to pass your feedback on to the team. We hope you were able to enjoy your Christmas lights after all ✨
Kind Regards
The LeisureGrow Team
Amazing customer service
Amazing customer service. The remote for my tealight set was no longer working. I emailed asking if they did replacements, and within 2 days one arrived in the post.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review ⭐⭐⭐⭐⭐
We’re thrilled to hear that your tealight remote was quickly replaced and that our team could get it to you within two days.
It’s always our goal to make things as easy and hassle-free as possible for our customers.
Thank you again for sharing your experience, and we hope you continue to enjoy your tealight set!
Kind regards,
The LeisureGrow Team
Great customer service
Great customer service. Had a problem with my Xmas lights. Issue resolved very easily and spare part arrived when person said it would. Person in the end of the line was polite and friendly. Very happy to recommend this company
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear that your Christmas lights issue was resolved quickly and easily, and that the spare part arrived exactly as promised. It’s especially lovely to know our team came across as polite and friendly — that means a great deal to us.
Thank you for recommending us, and we hope you enjoy a bright and festive Christmas.
Kind regards,
The LeisureGrow Team
The lights on our tree failed
The lights on our tree failed, a quick phone call to customer service and within 24hours we received a replacement transformer. Problem solved, our tree is once again lit up ready for Christmas. Excellent prompt service, thank you.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We’re delighted to hear that a quick call to our customer service team resolved the issue and that your tree is now beautifully lit and ready for Christmas.
Providing prompt and reliable support is very important to us, so it’s wonderful to know we could help when you needed it.
Thank you again for your kind words — we hope you enjoy a magical festive season.
Kind regards,
The LeisureGrow Team
Leaping Stag
Last Christmas I purchased a beautiful outdoor illuminating leaping stag that can alternate from gold to silver light. However this year I set the stag up in the front garden, but for some unknown reason there seem to be a problem, it just wouldn’t light up, so I contacted NOMA and spoke to an agent called Trudy and explained the situation also telling her that my 12 month guarantee had only just expired. She asked me if I’d checked the wiring and led bulbs etc, so I told her that’s exactly what I’d already done. However, even though my guarantee had only just expired I was sent a new transformer. I plugged the transformer in and now the stag works perfectly well.
I’m so grateful for this kind act Trudy did for me. The stag looks beautiful, such an eye catching festive garden ornament, the neighbours passing by always make remarks about how lovely it looks.
This is why I highly recommend NOMA to anyone who wants to purchase items from this company and Trudy is a credit to your team of staff.
Thanks again NOMA ,
Kind regards,
Eugene Nisbet.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that your leaping stag is now working perfectly and lighting up your garden once again.
It’s especially lovely to know how much enjoyment it brings you and your neighbours during the festive season.
Your kind words about Trudy mean a great deal to us. She will be thrilled to hear your feedback, and we agree that she is a real credit to our team.
We always aim to go the extra mile for our customers, and it’s rewarding to know that this was reflected in your experience.
Thank you again for your recommendation and for choosing NOMA. We hope your stag continues to bring festive cheer for many Christmases to come.
Kind regards,
The NOMA Team
Thankyou excellent customer service
I would like to say a huge thankyou for the exceptional customer service I have recently received with a product I purchased. Amazing response time , kept me informed every step of the way and kindly replaced the item free of charge . Much appreciated thankyou
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐️
We’re absolutely delighted to hear about your positive experience. Providing exceptional customer service and keeping our customers informed every step of the way is very important to us, so it’s wonderful to know we met your expectations.
Your appreciation truly means a lot to our team.
If we can ever help you again, please don’t hesitate to get in touch. Thanks again for taking the time to share your feedback!
Kind regards,
The LeisureGrow Team
Excellent Customer Service
Excellent customer service support on a rare faulty purchase. I have purchased Noma products several times before without incurring any issues. Generally, very good!
On this occasion, the base stand was uneven and the team promptly replaced it all in time for Christmas. Highly recommended. Thank you.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear that our team was able to resolve the issue quickly and get everything sorted in time for Christmas.
While faults are rare, it’s great to know our support made a positive difference when it mattered.
Thank you for your continued trust in Noma products and for taking the time to share your experience. Your recommendation truly means a lot to us.
Wishing you all the very best, and a wonderful festive season 🎄
Kind regards,
The LeisureGrow Team
I bought some Noma xmas lights
I bought some Noma xmas lights. The instructions were a joy - not some sequence of incomprehensible pictures - but written instructions: and in beautiful, clear English as spoken here. This gave me such pleasure I read every word. I then wrote to congratulate the Company, and within a few minutes had a charming acknowledgement. I emailed quite a few friends about this, and they were all impressed. (And the lights are just what I wanted.)
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to share such a thoughtful and generous review.
We’re absolutely delighted to hear how much you enjoyed not only the lights themselves, but also the written instructions and our follow-up response.
Clear, well-written guidance and genuine customer care are things we take real pride in, so it’s a pleasure to know they made a difference — and even more so that you shared the experience with friends.
We hope your Noma Christmas lights bring exactly the atmosphere you were hoping for this season. Thank you again for your kind words and recommendation.
Warm regards,
The Noma Team ✨
Very helpful customer service
Very helpful customer service. Resolved my problem in the most convenient way for me and very quickly.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you very much for your kind 5-star review!
We’re delighted to hear that you found our customer service helpful and that your issue was resolved quickly and conveniently.
Your feedback is greatly appreciated and will be shared with the team.
If you need any assistance in the future, please don’t hesitate to get in touch. 😊
Kind regards,
The LeisureGrow Team
Happy customer
I phoned yesterday about a replacement remote control for Christmas lights, I spoke to Trudie who told me then don't stock them anymore. She then said she would send me a wand that would do the same job, she sent it free of charge & I received it within 24 hours. (Plus some chocolates)Trudie was polite, friendly & knowledgeable.
Many thanks & Merry Christmas 🎅 🎄
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience and that Trudie was able to help by finding a suitable solution so quickly.
It’s great to know the wand arrived within 24 hours and brought a little festive cheer too 🎄🍫
Your kind words about politeness, friendliness, and knowledge will be shared with her and the team — they’ll be much appreciated.
Many thanks to you as well, and we wish you a very Merry Christmas! 🎅🎄
Kind regards,
The LeisureGrow Team
Great customer service
I have only dealt with this company twice, a year apart and on both occasions their customer service has been excellent. My most recent problem was solved by Trudie quickly and efficiently.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re delighted to hear that on both occasions you’ve received excellent customer service, and we’ll be sure to pass your kind feedback on to team. They’ll be very pleased to know her quick and efficient support made a difference.
Thank you for your continued trust in our company. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The LeisureGrow Team
Truly Amazing
I cannot recommend Leisuregrow LTD Products (Noma Lights) highly enough. From start to finish, the level of service I received was nothing short of exceptional.
We were hosting a party and realised at the last minute that we needed a transformer for our Noma lights. What could have been a complete disaster was turned into an incredibly positive experience thanks to David, who went above and beyond any customer service I have ever experienced.
David didn’t just help — he took ownership of the situation, acted with urgency, and genuinely cared about making sure everything worked perfectly. His communication was clear, friendly, and reassuring, and his problem-solving was outstanding. It felt less like dealing with a company and more like being helped by someone (a friend) who truly values their customers.
From product knowledge, responsiveness, reliability, and aftercare, every aspect of the service was flawless. The quality of the Noma Lights is excellent, but it’s the people behind the brand that truly set Leisuregrow apart.
If you’re looking for a company that delivers not just great products but exceptional, human, old-fashioned customer service, look no further. David is an absolute credit to the company, and Leisuregrow Products should be incredibly proud.
Thank you for turning a stressful situation into a brilliant one — you’ve earned a customer for life.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a generous and thoughtful review. We are truly delighted to read your feedback and to know that your experience with LeisureGrow and Noma Lights was such a positive one.
We’ll be sure to pass your kind words on to David — he will be absolutely thrilled to hear how much his support meant to you. Taking ownership, acting quickly, and genuinely caring about our customers is exactly the standard we strive for, and it’s wonderful to see that reflected so clearly in your experience.
We’re also very pleased that everything came together in time for your party and that our lights helped make the occasion a success. While we’re proud of the quality of our products, we agree wholeheartedly that it’s our people who make the real difference.
Thank you again for your recommendation and for choosing LeisureGrow. We truly appreciate your support and look forward to being there for you in the future.
Warm regards,
The LeisureGrow Team
Truly wonderful!
I bought some nostalgic Christmas lights, the kind my mother bought when we were children and I didn't put them up straight away so when I did and found one of the shades missing I didn't even remember which garden centre I'd got them from so I emailed the company. I was basically just wanting to be able to buy a shade so my lights are perfect and a little nod to Mum who is no longer with us. They far exceeded my expectations and within 5 days not one but five replacement shades arrived and they didn't ask for a penny!! How wonderful in this very busy and commercial world to find such kindness. Thank you LeisureGrow and Trudie King I really appreciated your kindness!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a lovely review.
We’re truly touched to hear the story behind your nostalgic Christmas lights and the special connection they hold for you. It means a great deal to know that we were able to help in a small way and that it brought some comfort and joy, especially given the lovely tribute to your mum.
We’ll be sure to pass your kind words on to the LeisureGrow team — feedback like this really does mean the world to us. Thank you again for your trust and for sharing such a heartfelt experience.
Wishing you many happy moments enjoying your lights. ✨
Kind Regards
The Leisuregrow Team
Replacement Light Accessory
On opening our Christmas Lights this year we found that the wand controller for our Noma Magic Candles was not working.
I phoned Noma and after a quick email a replacement was sent out within a day and delivered the following one.
Absolutely great customer service
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful review.
We’re delighted to hear that our team was able to resolve the issue with your Noma Magic Candles so quickly and that the replacement arrived promptly.
Providing fast and efficient customer service is very important to us, especially at such a busy time of year.
Thank you for taking the time to share your experience — it’s greatly appreciated. Enjoy your Christmas lights! ✨
Kind Regards
The Leisuregrow Team
Excellent customer service
I bought some Noma Christmas lights from my local garden centre, but when I got home I discovered that the transformer unit was not working. I returned them to the garden centre and the manager replaced the transformer with one he had spare from a completely different set of lights. The lights now worked, but the settings were completely different from the ones I wanted. I was also unsure if it was safe to use. I contacted the customer service team at Leisuregrow to ask their advice. They responded promptly, reassuring me that the lights were safe to use. Leisuregrow also told me that they would send out a new transformer for my lights that would enable them to operate as they should.
I was extremely happy with the service I had received from Leisuregrow. They showed excellent customer service, setting the bar for other companies to aspire to.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you very much for taking the time to share your experience and for your kind words.
We’re really pleased to hear that our customer service team was able to reassure you, confirm the safety of your lights, and arrange the correct transformer so they could operate exactly as intended.
Your peace of mind is extremely important to us, and we’re glad we could resolve the situation for you quickly and effectively.
Thank you again for choosing LeisureGrow and for such a thoughtful review — it truly means a lot to the whole team.
Kind Regards
The Leisuregrow Team
Replacement item
Excellent service very helpful staff, Quality product
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our team helpful and that you’re pleased with the quality of our product.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind Regards
The Leisuregrow Team
Fantastic all round service!
Fantastic customer service and very speedy service. I am very impressed and would rate this company very highly. You are in good hands! Thanks you so much.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were impressed with our customer service and the speed of our response.
Your kind words truly mean a lot to the whole team, and we’re so pleased you felt in good hands.
Thank you again for taking the time to share your feedback!
Kind Regards
The Leisuregrow Team
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