Legal Ombudsman Bewertungen 

LET ME GRAB YOUR ATTENTION...

HEADLINE....

ONLY FOOLS AND HORSES, EXCEPT THIS AIN'T FUNNY!!!!

LET ME PUT THIS IN SIMPLE WORDS FROM BOTH MY OWN PERSONAL EXPERIENCE WITH THE LEGAL OMBUDSMAN AND THEIR CUSTOMER SERVICES AND SUPPORTING REVIEWS FOUND HERE ON TRUST PILOT.

QUITE SIMPLY PUT, THIS ORGANISATION (LEGAL OMBUDSMAN, YES I REPEAT... THE LEGAL OMBUDSMAN!!!)

SHOULD BE SHUT DOWN, NOT ONLY SHOULD THEY BE SHUT DOWN, IT IS THEM WHO SHOULD BE INVESTIGATED, NOT LEAST BY THE HUNDREDS OF DISGRACEFUL REVIEWS FOUND HERE ON THE TRUST PILOT WEBSITE.

TO MAKE MATTERS WORSE, WHEN CONFRONTED WITH THE POOR TRUST PILOT REVIEWS, THE LEGAL OMBUDSMAN DO NOT CARE ABOUT RESPONDING TO DEFEND THE REVIEWS. A BIG RED FLAG TO ANYONE EXPECTING JUSTICE FROM AN ORGANISATION THAT HAS NO RESPECT FOR ITS REPUTATION!!!!

SHUT THE LEGAL OMBUDSMAN DOWN

Totally useless they do not have any brain they just know how to protect criminals . Ignoring evidence , law , regulation even judges comment giving remedy to people who is already make crime .
This group is set up game for criminals no justice no law nothing work for them they just know how to argue with wrong things with out see the evidence .
Do not use them waste of time .

I need to acknowledge a certain level of naivety on my part – expecting to get justice from the Legal Ombudsman (LeO). I’d seen their Trustpilot reviews but was convinced that with the unequivocal evidence I had, they'd have to support my case.

The LeO clearly have little interest in the fact they're under-performing and they don't even respond to their shocking Trustpilot reviews. My main reason for writing this review is in the hope that people avoid wasting hours of their time, as I did, which I’m sure could be put to better use.

Long story short… Which? Legal provided me with incorrect information regarding a tenancy matter. (I know this cause I fact-checked it against the advice of the charity Shelter and Citizen’s Advice.) When I wrote to the Head of Legal Operations at Which? Legal regarding this, rather than apologising, he fabricated what his adviser had told me – so it fitted the narrative I’d received from Shelter. As this was clearly unacceptable conduct, I submitted a complaint to the LeO and they agreed to investigate.

The LeO were terribly inept from the outset – with their investigator even misquoting my evidence in his report. It was then taken over by his manager, who wasn't much better, and my case ended up going to the ombudsman for a final decision. Incredibly, in her final decision letter, the ombudsman stated that she can’t give an opinion as to whether or not the advice I received from the Which? Legal adviser was correct, as this isn’t the role of the LeO. You may want to do a double take here; I certainly did.

My whole LeO case was centred around being provided with incorrect legal advice and the LeO were well aware of this. They agreed to take on my case but at no point informed me that they wouldn't be able to consider whether the legal advice I received was correct. I spent many hours preparing evidence for the ombudsman to prove I’d been provided with incorrect advice by the Which? Legal adviser, which, it turns out, was a complete waste of my time. Without this crucial evidence being taken into account, the LeO were able to find in favour of the adviser and close the case.

Of course, the people working at the LeO get paid, whether or not they find in my favour, and I believe they charge a £400 fee to solicitors/legal organisations for each case they take on. So, why would they tell me I'm wasting my time – it's paying their wages.

This whole system is not fit for purpose and I encourage you not to waste your time with it. There may be better ways to achieve justice. I've already published a website exposing Which? Legal and will shortly be creating a YouTube video to highlight how the public are being so badly let down by these legal organisations who are supposed to be protecting us from rogue legal conduct. Let’s hope it helps to bring about much-needed change.

Do not use Lings of Worthing. Negligent firm.

Totally useless. No help from Ombudsmen. Took 10 months for response and only because I chased.

The Legal Ombudsman service goes to extreme lengths to ensure that they do not rule in your favor. They show no hesitation in delivering completely biased conclusions, disregarding any substantial subjective evidence you present. The investigator will pose poorly structured questions to your solicitor or, even worse, engage in phone conversations with the solicitor under investigation, leaving no meaningful evidence behind. This method effectively prevents you from obtaining necessary information, resulting in a significant lack of data. Additionally, they fail to gather missing evidence or records from the solicitor and neglect to hold them accountable for suspiciously absent documentation.
In sharp contrast, they impose highly stringent deadlines on you, deliberately tilting the scales against your favor. If you are not careful, they will immediately downplay the significance of your claims against your solicitor. Regardless of how compelling your physical evidence may be, they will side with the solicitor's unverified word of mouth. They refuse to thoroughly examine the authenticity of the solicitor's responses to your complaints. I recall a particular instance where a neglectful solicitor's conduct became increasingly inappropriate, their service remarkably negligent, and their behaviour outright strange. However, the Legal Ombudsman found very little, if anything, wrong with their conduct, even when faced with their conveniently missing records, lies, and blatant dishonesty towards the legal ombudsman themselves. In fact, to highlight their absurdity, a solicitor could fabricate a tale claiming that you were breakdancing on their desk, and it would be up to you to prove its falsehood. The Legal Ombudsman would confidently sided with the solicitor, claiming no reason to doubt their account and seemingly unable to comprehend their motive for lying. This clear bias paints a daunting picture of the uphill battle you will inevitably encounter.
All things considered, it would be naive to seek assistance from this service. Simply question why solicitors do not fear the Legal Ombudsman. Even an actual legal ombudsman, in an attempt to avoid acknowledging glaring falsehoods from solicitors, was forced to admit that "meticulously investigating complaints" is not within their purview, begging the question of their true purpose!

I KNEW FULL WELL THAT CONTACTING THESE CORRUPT [UNBIASED AND IMPARTIAL ] I D I O T S WAS A MISTAKE BUT SEEN AS THERE IS NO ALTERNATIVE I FELT IT NECESSARY TO DO SO WHO DO YOU COMPLAIN TO ABOUT THESE TRASH. I WAS ABSOLUTELY SCAMMED AND RIPPED OFF BY NEWLAW SOLICITORS AND RATHER THAN OMBUD LOOK IN TO ALL THEIR MISTAKES THEY SIMPLY AGREED OR JUST GLOSSED OVER THEM I AM NOT SURE WHAT THE PURPOSE OF THE OMBUD IS AND WHAT WARRENTS POOR SERVICE BECAUSE I CERTAINLY WAS ON THE RECEIVING END OF THAT. PHILIP NIELSON HUMOURED AND FOBBED ME OFF WITH A SHOCKING INVESTIGATION I USE THAT WORD LIGHTLY HE THEN SEEMED AGHAST THAT I WAS UNHAPPY AND ALMOST UNGRATEFULL THAT HE HAD BOTHERED HIMSELF TO LOOK IN TO THIS FOR ME. I HAVE NOW BEEN TOLD THAT IF I AM UNHAPPY{UNDERSTATEMENT ] THAT I CAN WAIT FOR SOMEONE ELSE TO LEAVE MY COMPLAINT ON A DESK OR IN THE BIN AND TO PROBABLY COME BACK WITH THE SAME BULL THAT HE DID WITHOUT EVEN GLANCING AT IT I MUST BE PSYCHIC BUT I ALREADY KNOW THE RESPONSE AND OUTCOME WELL DONE OMBUD I SHOULD IMAGINE YOUR BUNG OFF NEWLAW WAS BIGGER THAN ANY COMPENSATION I WAS EVER GOING TO GET

Adding to the 95% of already 1 star ratings (very generous!)
Over 2 years to deal with my case after they initially said I should take it to SRA...they couldn’t even get that right.
Once taken on the investigator never followed up agreed appointments....then I found out had gone on long term sick ....again...and my complaint just sat there. I managed to speak to a manager eventually ....who, after my insistence reallocated my case. In the interim his dialogue in emails was appalling and also gave me another name ! ....Complaint raised against them ...told 4/6 weeks....wrong! I then get an email saying they’re short of staff investigating complaints against themselves and it’s 3/4 MONTHS! Hardly surprising if you treat customers this way.
Eventually outcome day...transpires the so called investigator hadn’t listened to calls or the first investigators emails and my correspondence....it’s a total and utter joke! They have NO idea of how to treat a customer or investigate a complaint....so don’t bother complaining, we’re paying for their salaries .....just says it all....they don’t care a damn....
I’ve already completed a survey....probably a complete waste of time as it’s going ‘through their motions’....

After what appears a standard wait of about 18 months the Ombudsman finally investigated my complaints. First indicators were not good as the Investigator attempted to dismiss several of my complaints , asserting that these had been dealt with and resolved. This seemed like the usual disingenuous solicitor malarkey that I have becomes so familiar with over the last few years , I called the Investigator out on it and appealed. Surprisingly, the Ombudsman found in my favour and requested that the Investigator did indeed investigate all 16 complaints.
At the end of a 5 month investigation I was satisfied that the investigator ultimately upheld 9 of the 16 complaints and found in my favour, concluding that the solicitors' many 'service failures' cost me the chance of my claim going to court. Typically, the solicitors were so inept that they had (likely deliberately) failed to make a valuation on my claim and so no compensation of note could be awarded other than for the stress and shock.. £1000.
However, amed with my rather damning Ombudsman report, I now have recruited 'no win no fee' legal negligence solicitors on board. I have withdrawn my complaint from the legal ombudsman and I now hope to pursue a private prosecution for legal negligence.
Clearly the Legal Ombudsman is limited in its powers, the legal system is deeply flawed and is set up so that many solicitors will not be deterred from dishonest practice. Standards are in the gutter, the Ombudsman does at least attempt to uphold some accountability but they will not make it particularly easy for you and they are themselves ultimately toothless..

The Legal Ombudsman had my complaints about the firm Brindley Tafft Twist & James since 2021. Fast forward Summer 2023 when The Legal Ombudsman finally get round to acknowledging the complaint. 2 hour call with allege 'Investigator' who disappeared.

They like to waste time with lengthy emails when they claim they are busy.

Jessica Rosten was told to stop with her unprofessional behaviour and need to have the last word. Complaint made about her. They gave a deadline for reply of 25th October, yet they have failed to reply.

The Legal Ombudsman like to give short deadlines and change these repeatedly but not stick to their own deadlines or the scheme rules.

I was asked to agree to complaints - I agreed to complaints several times. The Legal Ombudsman dismiss complaints claiming I did not agree. Several pieces of evidence sent to The Legal Ombudsman who declare the decision can be changed, however not challenged. I tell them to change it based on their reason as not proven. I tell them I can challenge through a Judicial Review. After I tell them this, they decide to tell me I can challenge their decision through a Judicial Review.

Nazmin Bi, Jessica Rosten and and Katie Harris - all misled and have been dishonest.

Ineffective. I am currently paying for my neighbour's solicitor on a property matter, and they are being very slow and obstructive, but the Ombudsman says I am unable to make a service complaint about them because I am not the client. Even though I am paying. How does this support ensuring high quality legal services?

Have been on hold for an hour on several occasions only to then have a recorded call saying we are busy please call back another time. No response to emails or online application. Are they even fit for purpose? So bad

In reality the LeO is truly useless, I have now been involved with this organisation for over 3 long years in battling against the appalling professional negligence and unprofessional behaviour which amounts to fraud against me by a firm of solicitors and then related barristers. The case worker assigned has left and was complained about a number of times by myself did find in favour of the solicitor firm, no surprise there, then in a small partial victory (not really because monies involved are huge for me) the Ombudsman found I should be paid more monies, won't go into too many details as this is still potentially on-going (and confidential), but the solicitor involved is just a bully and can't say sorry for causing so much devastation. The staff there are not tough or have backbones/spines to stand up against the legal profession which are a law upon themselves. Forget ever getting any justice from the SRA either. Litigation is so expensive unless you are very wealthy to take your legal reps to court, when they themselves know the court system inside out. The real score is 0/5.

The reviews are accurate. A corrupt useless organisation who ignore all the facts, especially when a firm of solicitors have breached a legal requirement, so strengthens your case and dismisses it.
Pointless institution designed to defend the wrong doings of a law firm. I’m not surprised that law firms do what they like regardless. There is no one governing them in a fair unbiased way

I have had terrible experience with legal ombudsman. I have raised a complaint with legal Ombudsman on GMB union law firm as they refered me to their fraud dummy law firm and name it after a adult television program the simpsons solicitor. The union law firm have initially confidently told me they have evaluated my case with 2pannels of their solicitor firm when clearly their simpsons solicitor law firm was a dummy fraud firm. I pay monthly premium for this service in place however on complaining to legal ombudsman they have refused to look into the complaint indicating no prospects of success. furthermore they referred to the simpsons solicitors as a admin error and Shaked hands off with the fraudsters. This is how GP rackets get away with new manufactured criminals and baby killers. Its cause Fraudsters lies has all the prospects of success, you can see from the comments from other service users how poorly they have performed previously why do we even have an ombudsman in place?

Dear all viewers: provisions of Article XI of the Constitution, the Ombudsman may be removed from office on impeachment for, and conviction of, culpable violation of the Constitution, treason, bribery, graft and corruption, other high crimes, or betrayal of public trust. we have alot on reviewers below who have reported similar unfair treatment and betrayal of trust we could file a petition to shut down the ombudsman please let me know.

Absolute shower of hypocrites.
They take longer than any firm to respond to clients and then have the audacity to make decisions about firms poor lack of service or slow service.
Look within as you are the pits! Not fit for purpose like the Law society and the draconian punishment regime that is the SRA. they are also hypocrites turning a blind eye when it suits.

Crooked solicitors everywhere proves they are not doing what they are paid to do. No improvement on the horizon any time soon.

Due to the Legal Ombudsman not having sufficient training in conveyancing and not understanding the correct legal procedures for conveyancing, the Legal Ombudsman advised my case was dismissed.
The explanation for this decision was also that too much time had elapsed to investigate this case fairly so my case was dismissed under Scheme rule 5.7. The Legal Ombudsman already knew from the very start the dates when this useless solicitor submitted this conveyancing to the Land Registry and when the consequences of these errors became apparent, so why has the Legal Ombudsman wasted two years of my time in gathering documentation when the Legal Ombudsman already knew how much time had elapsed. The Legal Ombudsman also state there is no evidence of what original documents had been sent to the Land Registry, despite me sending the Legal Ombudsman an exact copy of what was submitted to the Land Registry. Had the Legal Ombudsman ever had any serious intention of investigating this case then the Legal Ombudsman could have obtained a copy directly from the Land Registry themselves.
The response I received from the Legal Ombudsman shows a diabolical lack of legal knowledge and how utterly pointless the service provided by the Legal Ombudsman is for complaints regarding bad conveyancing when the Legal Ombudsman investigators have no legal training for conveyancing. It is no wonder the service provided by the Legal Ombudsman only has one star on Trust Pilot .
The Solicitors Regulation Authority also has one star. This sends out entirely the wrong message to incompetent solicitors and does nothing to improve standards. Based upon my own bitter experience with the Legal Ombudsman, any complaints requiring legal expertise in conveyancing should not be dealt with by the Legal Ombudsman due to the very poor lack of legal training given to Legal Ombudsman investigators, who do not have the necessary legal knowledge to investigate Conveyancing cases properly.
Consequently people who fall victim to incompetent conveyancing solicitors are given false hope their cases will be investigated properly, when in reality it is unlikely anything will be done about it other than to waste people’s time. The Legal Ombudsman is not fit for purpose.

As many other people have pointed out, this government backed service isn’t worth the effort it takes to complain to. It is very clearly set up to protect inept legal firms, and offers them an escape route from having to face real justice for their abhorrent actions. The maximum penalty that can be awarded in a standard case is £1000, which is a disgrace to clients who have paid tens of thousands of pounds to have their cases destroyed. For example, a legal firm was paid £30,000 to destroy a case from start to finish, was found by the Ombudsman in severe breach of their duties, and was penalised just £1000. That firm walked away with £29,000… not exactly a penalty to the firm was it? Again I repeat, this is a government backed service, which means the deeply corrupted government set the rules and regulations behind awards. The Legal Ombudsman is simply another extension of the exploitation in the UK, where the rich protect the rich.

Totally incompetent and useless. Clearly on the side of the solicitors.

Don't bother. Clearly they are on the side of solicitors. Took months to respond and then dismissed our complaint having refused to carry out a proper investigation.