Premium price, premium disappointment (warranty only “works” in Switzerland)
Premium price, premium disappointment (warranty only “works” in Switzerland)
I bought a Laurastar ironing system for around CHF 1,400 expecting long-term reliability and premium after-sales support. After a few years, it already needed a paid service (~CHF 250).
A few months after that service, I relocated to the UAE and had the unit professionally shipped. On arrival, the soleplate was heavily limescaled and the system became unusable.
The most frustrating part: even though it was still under warranty from the service, Laurastar informed me that the warranty is only valid in Switzerland — despite Laurastar having distributors and service facilities in the UAE. Their “solution” was simply: ship it back to Switzerland at my your expense. No alternative support path, no local warranty handling, no pragmatic resolution.
This is not what you expect when paying a premium for a flagship product and then paying again for service. The message I received is essentially: “Buy premium, service it, and if something goes wrong—even under warranty—we won’t take responsibility unless you’re in Switzerland.”
For context, Switzerland generally provides a two-year statutory warranty for new products, where the seller is responsible for defects (separate from any voluntary/manufacturer guarantee). In practice here, Laurastar relied on a territorial limitation, leaving me with all shipping cost and hassle.
I would not recommend Laurastar if you expect a premium brand to stand behind its product in a global way.