LanguageLine Solutions Bewertungen 51

It used to be a person now it's a bot. I ended up having to hang up, losing my customer because I couldn't get a live person.

They have scheduled phone call TWICE with me but NEVER CALLED AT TIME!
I’m a busy single mother, who was cable of planning ahead my day and be available at those time but the lady wasn’t ! She called FEW HOURS LATER and gave me cheap excuses that she was busy. Everyone is busy nowadays. When I faced her via email about her poor behaviours. She called back in few minutes after reading my email. Which has showed disorganisation and lack of respect. Don’t recommend this company, they seem be a waste of time!

Scammer company, I worked with them several years but now it is almost 3 months they got into problems and I have 649.42$ due payment which I sent them +100 emails they answer once in a week or two week that we can pay via PayPal or wire transfer and when I provide them my PayPal or wire transfer details they after weeks they say we cannot pay

They have not paid my €300 invoice for over a year.

Minimum wage with terrible experience, rude and unfaithful

I completed all required pre-screening steps for the Over-the-Phone Interpreter role - HireVue interview and AMCAT assessment and provided confirmation to recruitment. Despite this, I received an automated rejection less than 24 hours later with no feedback or indication that my application was reviewed by a recruiter.
What makes this particularly frustrating is that I work extensively in a healthcare setting where LanguageLine interpreters are used daily. Based on regular, real-world usage, interpreter quality is highly inconsistent. I have frequently encountered issues with accuracy, register, fluency, background noise and overall professionalism, all of which directly impact the clarity and safety of communication.
Given how critical accuracy and language competence are in sensitive environments, the lack of transparency in both recruitment and quality assurance raises serious concerns about how interpreter standards are assessed in practice.
I would strongly encourage LanguageLine Solutions to review its screening criteria and provide clearer feedback to candidates, particularly those with hands-on experience using the service.
Given the critical nature of interpreting in healthcare and other sensitive settings, it would not be unreasonable for LanguageLine’s screening and quality assurance processes to be subject to independent review or benchmarking against recognised professional and regulatory bodies (e.g. NHS frameworks, CIOL, PSA, CQC) especially considering the number of alternative providers operating in this space.

I cannot believe they emailed me and offered me £14.40 per hour. its like a minimum wage.

they charging government tonnes of money and they barely give their hardworking interpreters anything. they treating them like slaves. please avoid this horrible company

They didn’t require the applicants to have prior experience since they will train us for 3 weeks, watching cartoon videos and reading nonsensical pdf slides, then they will let you work for 1 day during the final day of training without any aids or guidance whatsoever, I didn’t even know how to use the dial out button or how to talk or communicate with client when needing clarification. After that, these specialists who are two strict, heartless stoic women will tap into your calls every once in a month. If you just omit 1-2 words, or interpret in the way that doesn’t align with their so called standards of perfection. You will be marked as needing improvement, and if you were marked twice, you will be sent to retraining program, which is unpaid for 3 days. After retraining, these old witches will tap your calls more frequently and even with just one more mistakes in your interpretation, you will be removed from their stupid program. No prior warning, no announcements, your account was disabled immediately because they deemed you as incompetent when you try to work your ass off and go the extra mile to study terminology and glossaries day and night, sacrificing your mental and physical health to improve. They recognize my improvement in just 3 short months, but they still dismissed me because I was marked ‘needing improvements”. Don’t think of a long future there with LLS unless you are an extremely luckyass individual

They offer you 40 hours a week a first and then they just cut your hours ( sometimes days!) for business needs. No salary increase. No clear communication with management.
AVOID!

He arrives whenever he feels like it and he won’t even tell me when he is coming. Horrible costumer service and wad very disrespectful to me.

I am Helena Bedwell, a veteran journalist and interpreter with extensive experience, including face-to-face interpreting in London and Norfolk.

I would like to express a few concerns I have encountered since joining the company. I am disappointed with the long and complicated process I’ve been through. I have spent a considerable amount of time, money, and effort, yet no one explained how to operate the system. Even after completing a lengthy 91-module training and an additional six hours of online sessions, I still did not learn how to actually use the system.

All the training consisted of PDFs and cartoons, but nothing practical—nothing about how to receive a call, what to press, why certain functions are needed, or why some are not. Everything also seems very American-oriented.

I am an experienced interpreter; for example, I recently went to Norwich Hospital to interpret face-to-face for a friend. Yet I am genuinely confused about how this system works. No training was provided on how to operate it. It appears to require a lot of specific equipment, but there was no explanation on how to dial out, whom to contact, or why. The system is extremely confusing and complicated.

I have no idea how to use the system, NO TRAINING is provided for that, straight to the battleground??? no way,
all previous jobs I did the call is already arranged and I am reached to do the interpreting.
I am deeply disappointed and confused.

I have just refused a £14/h interpreting job. My cleaning lady charges a minimum of £20 /h. I am an interpreter, a PROFESSIONAL interpreter. Not a student.

This Company is a complete joke. The way they treat their staff for their hard work and dedication during extremely difficult conditions is ridiculous. To not offer staff councilling after extreme situatuons is very inhumane which is how they like to operate. They should be ashamed of themselves. I wouldnt p!ss on them if they were on fire to be honest.

I have worked with many agencies as an interpreter, but LLS has been by far the worst experience. Many of their clients were rude, and the company’s practices are unfair to interpreters.

They often post jobs with “estimated interpreting hours” to lure interpreters into accepting on-site assignments. For example, a job may be advertised as 4 hours for $100, but if the session ends after only one hour, they will only pay you for that single hour. There is no travel expense compensation, even if your total travel time takes 2 hours or more.

On top of that, you only find out the actual duration once you arrive at the site, but beforehand you are required to keep the full 4-hour block available in your schedule. This wastes interpreters’ time, undervalues their work, and leaves them underpaid.

I live in London and they send me offers in Peterborough and other distant locations...for 16 pounds total. No travel. If I accept I'd get 16 pounds that's ALL! That's worst than volunteering..I took screenshots as this is hard to believe...

SCAM agency modern slavery!! These are cases of modern slavery and exploitation of hard-working individuals by a large agency which peculiarly happens to have a contract with the UK authorities!
Criminal investigation has been initiated because law enforcement become aware of a possible crime.....

No pay rise since 2017, lack of training for the staff, they don't care the wellbeing of their staff.

Shambles and disgrace of a company! Working for Language Line Solutions is modern slavery: very poor pay (often less than a minimum wage due to unpaid!!! waiting time), no supervision, lots of technical glitches and bad line, rude customers. They don't appreciate you at all - you're just a number. They'll totally exploit you with a high pressure and stressful phone calls for an absolute pittance! Shame on you Language Line!

I'm a professional interpreter and I'am an outsourced interpreter, they didn't hire me directly but I have to follow all their protocols. We work for a company that is one of the outsourced languages, we are outside the US.
LLS says they have only professional interpreters, but this is not true, if I were one of their customers I'll be careful with this, because not professional interpreters are dealing with very difficult calls, sensitive content and specific vocabulary, they are not trained to do it.
I know for my experience that non of my colleagues were professional interpreters, the requirement to work with them was native language + English B2 only (intermediate level of English).
Back to back calls are insane, clients are rude, and customer agents are impolite. They have constant problems with their app and systems that don't allow you to work properly.

Asked for hindi interpreter, was advised one is available. Advised my customer i would call back within 5-10 minutes and no interpreter was assigned to me. I gave up holding after 20 minutes and translator service was not able to be used. Had to call my customer back and attempt to advise that we cannot provide a service that we offer as language line had not provided interpreter as per their obligation. Very poor wait times