Lafuma Mobilier Bewertungen 

Really bad customer service. No answers to any of my questions, and delivery took 18 days so was too late for the birthday I had planned it for, and came to the wrong address. Never again.

Just bought three outdoor folding chairs, very nice we love them.
But after some time, the screws holding the chairs together started to rust.
After rain, rusty water is collected in the pipes leaves rust stains on the floor.
I contacted the company with the issue, the respons was; don't leave you outdoor chairs outside!

Hago un pedido y me envían otra cosa que no había pedido y encima me hacen pagar el envío de la devolución.
Sinvergüenzas.

I purchased a table with four chairs. The products are good and as one anti slip tip was missing I asked for a replacement and they sent it straight away. So luckily a very different experience from others here.

Terrible, terrible after-sales service.

I would give ZERO stars if it were possible.

I ordered replacement parts for two recliners on 08th April 2026. The parts when delivered were damaged and two parts were missing. Despite numerous calls (no-one ever answers and messages left seem to go into a void) and emails (one automated zen-desk response, followed by silence), I have no update on when (or if) replacements will be sent.

If I could rate it less than one I would. Both my chairs arrived broken and I have tried calling, emailing, filling in forms and online chat. I have had no response and the call line is a joke. Says open 9am to 11am and then hangs up, even if between those times.

Lafuma makes a comfortable zero gravity chair. Looks good but poorly made. Unless you purchase the more expensive models, the webbing fatigues easily. The frames are poorly finished poor quality metal that begins to rust within a month of exposure to the Florida air. Efforts to remove rust and paint the frame were unsuccessful. A good chair inside the house.

I placed an order on the Lafuma website for a chair and immediately realized I bought the wrong chair. It was a Sunday and so I used the online form to request a cancellation. The initial and subsequent responses from their customer service were short and incomplete. Not responding to specific questions. FedEx was the shipper and told me they (Lafuma) could cancel the shipment, but they would not do so. I finally contacted the shipper myself after locating their information via my FedEx account and they cancelled delivery and re-routed the shipment back to them. Lafuma has still not issued a refund even though I never got the item and cannot access it. The shipping is in their control and they are holding my funds. Their customer service team is rude and does not seem to care if they can help or not. I will never buy from them again. HORRIBLE service.

I love Lafuma products, the most comfortable relaxers I've ever used. I'm quite tall and need a bigger chair; I have only seen the Futura XL Comfort on their website and not in any retailers, so I chose to order from here.

We ordered 2 recliners, 4 garden chairs and 2 drinks holders for c.£1000 total. 5 packages per the delivery slip. We have a photo clearly showing only one fairly small box was delivered, which turned out to be 2 of the garden chairs, worth £160. The rest, we are still waiting for over 4 months later, and probably missed the entire summer waiting.

The delivery company they use (Ziegler) have no available customer service. Lafuma are claiming this was delivered despite evidence to the contrary, and refusing to engage.

In short, avoid this company at all costs, maybe buy their products from a trusted retailer but not this website. They really don't care about their customers, and whilst the blame mostly appears to lie with the delivery company, without a bit of help from Lafuma trying to resolve the issue, we have no chance of getting what we've paid for.

Overall the quality of the items are actually fairly decent but one chair the canvas failed. Getting a replacement, customer service and delivery were not good especially for a company selling a premium product.

Ordered 2 chairs costing nearly £300. One arrived with a chair arm completely broken, not even attached. No reply to messages, no email address given, telephone number doesn't work. What do we do now?

Before buying I assumed this was a good company as they are based in France and the products are supposedly French-made. How wrong I was.

They essentially have no customer service and I am unable to initiate return for the products which were delivered (one of them broken).

They have a UK contact number that is supposedly open (only) 9.00-11.30am Monday-Friday, but if you ring during that time you will be told after waiting for a few minutes that there is no one to take your call and the line goes dead. I have rung the number more than 10 times. I have also raised 3 separate contact forms and have not yet had a response.

One of the chairs I ordered was damaged and I am trying to return it. The link on their website does not work, and as explained above it is impossible to get in contact with them. I am going to be raising a dispute with my credit card company.

Avoid this company.

I have also seen people complain about the chairs breaking or failing, which is surprising given they are expensive and supposedly French-made.

commandes # F-400163156

Ma famille et moi-même avons de très nombreux articles d'extérieurs chez Lafuma Mobilier dont 2 bains de soleil pliants avec un système de laçage, garantis 5 ans. Un proche s'est assis sur l'un d'entre eux et un lacet a cassé. La personne s'est fait mal en tombant.

J'ai écrit à Lafuma qui m'a dit qu'au nom de leurs conditions de garantie, c'est de l'usure normale et le lacet n'est pas couvert.

C'est inadmissible car ce lacet permet le maintien de la toile sur laquelle on s'allonge. S'il n'est pas solide, il est impossible d'utiliser le bain de soleil qui perd toute raison d'être. Si on ne peut se fier à la solidité de ce lacet, on n'a pas envie d'utiliser ce bain de soleil de peur de se blesser.

Cela me dissuadera d'acheter des articles Lafuma

Our LAFUMA garden lounger split at the joint and I fell through to the floor. Ordered a replacement canvas and wrong type arrived. Contacted customer service by email but no reply for 6 days so far. They appear to be ignoring me, has anyone else had the same experience ?

We kochten 2 Lafuma stoelen aan enkele jaren geleden.
De clipjes scheurden echter na 3 jaar.
Ik nam contact op met Lafuma daar ze 5 jaar garantie garanderen én ja hoor ze beloofde me om 2 vervangsets op te sturen. Na enkele mailtjes over ent weer, ontvangden we de 2 vervangsetjes.
We zijn zeer blij met deze service!
Bedankt.

Ai commandé à deux reprises deux chaises.
Deux chaises via BHV qui une semaine plus tard me disent qu'ils sont out of stock
Je m'inscris à un email d'alerte sur Lafuma pour être prevenue d'un nouvel arrivage. Je recommande donc les chaises! Entre temps, BHV qui avait annulé ma commande me fait livrer une chaise!!! Je refuse la commande attendant la livraison de Lafuma qui finit par annuler ma commande pour rupture de stock! Entre temps, mes paiements de 2 fois 2 chaises sont restés dans les caisses de BHV/Lafuma France et toujours pas remboursée complètement! Quant aux tables basses qui allaient avec ... toujours aucune réponse pour savoir comment les retourner!

I have had several Lafuma chairs and loungers over the years and find them to be great. I recently had a problem with some accessories I ordered and I have to commend them on their customer service which was excellent. They responded to emails very quickly and resolved my problem.

I bought some Zero Gravity Recliner Chairs from Lafuma a few years ago. I paid a significant premium for Lafuma because I thought they were worth the extra for a quality brand. How wrong I was.
The plastic clips that hold the material to the frame have all perished and my arms are all grazed from falling through the chair. I wish I could add a picture of the collapsed material and all the plastic clips on the floor.

ho ordinato un tavolo sul sito ufficiale, arrivato dalla Francia ( credo loro sede ) ed arrivato rotto. Ho chiesto la sostituzione e loro, dal "servizio clienti", mi hanno scritto che le spese di spedizione per poterlo rendere ,dall'Italia alla Francia, erano a mio carico. Cosa altro aggiungere, tavolo buttato ed acquistato altro di altri brand.... AGGIORNAMENTO: il Customer Care, dopo alcuni giorni, mi ha mandato un tavolino nuovo purtroppo arrivato anche quello rotto, risultato mi hanno offerto uno sconto sulla prossima fornitura. Devo dire ammirevole la considerazione che hanno avuto nei confronti di un cliente. Il tavolo è di ottima fattura se non fosse che le linguette di bloccaggio sono proprio delicate. Sicuramente sistemeranno anche quel problema. Grazie

I ordered two bistro chairs. When box arrived all original taping intact. The box was labeled " Two Chairs" however there was only one. Impossible to speak with anyone in customer service. However I did receive an email response they would look into it. Evidently no or very poor inventory control. Ten days went by & I had to threaten to file complaints with any & all consumer agencies. I said either send the second chair or refund me. Still waiting. Customer service simply the worst of any company I've ever dealt with. They simply do. not . care. Full stop.

Note: after some 'back and forth' this issue was resolved by customer service and they will be shipping me the second chair. The quality of product was never an issue as they are excellent quality. One star due to the frustration & my literally having to 'hound them' to get this resolved.