Katieloxton Bewertungen 

Purchased a suitcase Feb 25. Zip had failed after 2 domestic uses for overnight stays (travelling by car). Contacted KLoxton and was denied a replacement/refund due to being out of policy. Expensive for the use you get out of the products. Would not recommend.

Would not accept a return saying product was personalised when it was a plain bag which arrived late!

I have been trying to get hold of customer service to complain/trace an order number. Their online forms are not working... Funny that.

I bought the - Milan Cabin Bag (Taupe) for my recent holiday. Within 30 minutes of use; was not filled incorrectly. The strap on one side completely came off. I see it's now 30% off... I wonder why.

I also ordered a travel wallet which is poorly made, also.

Their products are over priced and poorly made.

Customer services can you please contact me for a resolution; I would like a refund and to discuss my order number please. With thanks.

Beautiful piece of jewellery and lovely quality ( birthday gift)

Placed an order last night, wanted to remove an item this morning (regular and NOT personalised). Despatch is due in 2 whole days still but the team state they cannot amend any order despite having a message about amending orders in their confirmation email. As a business owner myself the customer service is non existent and shocking.

Beautiful products, but Kate Loxton makes returning any items almost impossible with labels generated by Royal Mail that don't work. Super frustrating

Bought 2 Milan matching travel/weekend bags with our initials on for our Anniversary - soooo disappointed - the bag does not hold it's shape - anyone can put their hand in the end of it as it doesn't clip or seal and such poor quality - I have had many items from this retailer and you get what you pay for but these prices paid for the larger bags are on a par with others but gutted - I know I cannot send it back as we had our initials printed but if I could I would - soooo wish I had read the reviews before purchasing - to manage expectations - had I paid £30 yes I would have been happy but at £69.99 per bag absolutely shocking - fortunately I did get a slight discount but that does not outweigh the poor quality! :(

I ordered a bag for my holiday that has a press stud on each side of the bag, one of them works, the other one doesn't but I was already away so unable to use the bag. I emailed customer service and was told that I needed to send photos and a video of the issue. I'm so sick of there being issues with virtually everything I order and quite honestly I can't be bothered with making videos so I'm losing the money I paid for the bag. I was told that I can return it for a replacement but why should I go to the trouble. I'll never order from here again and hope that this review is a warning to other people not to either

I have just received my order.
I ordered a cabin bag at £48.
I was disappointed with the bag as i was expecting it to be more sturdier than it is.
Definately not worth the price, only glad i bought in the sale as its nit worth the full price.

Terrible quality bags. I have 3 camera style bags and all three have failed. Straps coming away, hardware fell off & zips broke. Outrageously priced for poor quality. Never again.

UPDATE- Received a goodwill credit which I’m happy with.

Used small pouch twice. Not overfilled or abused in anyway but has started to disintegrate.
Contacted customer service but can’t help as 3 days out of guarantee period.
To be absolutely honest, I’ve had much better items from temu and SHEIN so won’t purchase from Katie Loxton again.
I have another of their items which I used until it fell apart but I did use that a lot so can accept these things happen. Just hope the other items I have are more hard wearing. Happy to send photos to anyone thinking of purchasing.

I have purchased a product from Katie Loxton in good time for a friend's Birthday. The website is easy to use and I made/paid for the order with personalisation. I have not received my order within the alloted time and nothing from Katie Loxton explaining this. I messaged their customer service department - and it took them a couple of days to reply - which is unacceptable in my opinion. They explained that they actually didn't know where my order was or even if it had been allocated to me or even sent. Again, this is unacceptable. I replied asking exactly what they meant. Their reply was to give me a £10 voucher for a further order - which I have never asked for nor do I need. I am still waiting for a reply from them but do not expect to even see my order and I will never, and I mean never buying from Katie Loxton again. I will be requesting a cancellation of my oider and a full refund due back to me (which will probably take a further 2 weeks no doubt). This is all very upsetting as I am not a particularly well person with health issues and I cannot always go shopping - so this was a great solution for me to gift my friend. Generally a very disapointing experience and not the experience that I would have wanted.

Awful customer service. Bags poorly made and not fit for purpose. Overnight bag straps break. Lots of reviews about this and their poor durability and lack of help from customer service when this happens.
Buy elsewhere if you want your bag to last more than one use!

Received a wallet as a gift. Great style but very poor material. Started to fray at the edges after only 2 or 3 days of use.

I ordered a bag with personalisation then checked reviews and got a bit worried. However, it arrived in 4 days and is such a lovely quality bag. I had no issues at all and the packaging was so nice it felt very luxury. The personalised monogram is really chic. I will be buying again!

Amazing bags I have purchased many over the years and they always offer great service and products

Large make up bag bought as a gift and had it embroidered. Really good quality.
Gift packaging is lovely too.
Incredibly quick delivery.

I ordered from Katie loxton and I have been delighted with the service. Emails keeping me updated and beautifully wrapped on receipt. I couldn't fault them. In fact I intend doing most of it Christmas shopping from Katie Loxton. Thank you

Needs some oversized sunglasses and couldn’t find any with good uv400 until I found some here. Love them. And the pearl necklace is gorgeous. Much better than I expected. Packaged beautifully and timely delivery. 100% recommend.

Wow! I can't tell you how surprised I was when I came on here to look up Katie Loxton! I never in a million years thought that over 50% of their views would not be 5 star!
I like their products and have at least 3 small bags. All seem OK so far.
I decided to treat myself to the dusky pink weekend bag and matching washbag after seeing them in my local John Lewis.
I also decided to get them monogrammed, but with the basic not embroidered option.
However PLEASE NOTE! If you decide to order via a smartphone it MAY not show you a preview and you should note that the non-embroidered option is tiny - only about 1cm high in gold leaf which does look pretty pathetic on the massive weekend bag. Had I known how small they would be I would have happily gone for the larger embroidered option, but as I didn't get a preview I was led to believe that it would be as shown in the pictures with the initials being appropriately 1 inch high. Don't get caught out like I did. They initially threw my complaint out saying there is a preview - I then screenshot my steps showing that actually - no, on my phone there isn't a preview picture - and I'm awaiting their 2nd reply. If they don't reply I'll be reporting them to trading standards because a seller should provide clear information, pictorial if necessary such as this case, particularly when personalisation is involved. They should also ensure that their Web pages work fully across all mediums.