Julian Bowen Bewertungen 

Very impressed by the efficiency of your company, and particularly helpful Leanne P.
I am a person of senior years, and do not give praise lightly - Well done.

Ordered a gaming bed for my preteen from the Range but the manufacturer is Julian Bowen. It was delivered, we assembled and bed was super wobbly up top, spoke with Leanne, from customer services at the Range, who went above and beyond to assist me and resolve this issue. She arranged for the bed to be inspected and replaced if necessary but advised this isn’t standard protocol. The team came, partly exchanged the bed (was pointless reassembling the base/desk which was fine) they identified it’s a fault with the design of the bed itself and the piece that causes the unsteadiness, they reassembled a new top of the bed (the bed itself) and still the same wobbling issue which will only get worse as my child gets older.
Leanne from customer services then did some grafting her end and was able to offer me a full refund and advised I can keep the bed if I wish. Annoying that the bed wasn’t structured/designed well but Leanne gets a 10/10 from me

I have recently bought 4 dining chairs from Julian Bowen and had an issue with 2 of them. I can honestly say the helpful, prompt and excellent customer service l have received from Leanne in particular has been second to none and has made the issue l had with my chairs completely incidental.

The Julian Bowen customer service department - particularly Chloe - have been nothing short of exceptional. The item ordered (a campervan bunk bed) is also of extremely well made. I cannot recommend enough.

I spoke to Chantelle Fearn. Very pleasant experience and super fast delivery on my beds thank you!

Great customer service by Leanne Martin.
Really pleased with communication!
Best company. 👏👏

I spoke with Leanne P in Aftersales after we'd moved house and lost some of the connectors to our (now quite old) bed. She asked I send over a photo of one of the remaining ones to see if they still had them... though they didn't, Leanne offered to send up some they thought might be compatible & I only had to cover postage. All sorted in a couple of days. And the newer parts did the job, too!

From my first contact with the company and Leanne in particular I couldn't have asked for greater help in sourcing the bed slats I needed. A very pleasant experience all found

Great company to deal with. Excellent customer care. Would highly recommend purchasing from them.

Leanne P was great and gave me the right support I need to get some screw fixing sets sent over to me for some replacement parts

I had already requested a delivery date for a nest of tables I’d purchase through Next. Circumstances changed and I now wanted to bring this date forward.
With the initial help of Next and then Freya from Julian Bowen, the process to make the change was completed within a couple of hours, which far exceeded my 24 to 48 hour expectations.
Freya’s communications were extremely professional, friendly and easy to understand.

Had a problem with a table leg that was unable to be fitted, spoke to Leanne on the Monday afternoon and the replacement arrived with us on Wednesday (Job done).
Excellent customer service, Leanne was very helpful and professional.

Very helpful customer services, much appreciated

Leanne in after sales service was so pleasant and efficient in helping me with some spare parts.

Superb service, very polite and helpful.

I would not hesitate to recommend this company.

I ordered a fantastic quality table, quick delivery date, and came on time, however 1 table leg was wrong, Leanne P at customer services corrected this for me, immediately and delivered the next, she treated me as a person not a customer number, what an asset she is to the company

I had an issue with a product supplied by Amazon and I reached out to Julian Bowen and Leanne P was most helpful and within 24 hours had resolved the issue to my satisfaction. Thanks Leanne.

I had a problem with a broken part. Stacey was incredibly helpful staying on the phone whilst she reviewed the damage from my photograph. She arranged for a new part to be sent out immediately. Excellent customer service. Thank you.

I should also say I bought 2 of these side tables and I am delighted with the product which looks far more expensive than it was.

I called Julian Bowen seeking bed fixings for a 2nd hand mid sleeper child’s bed which were missing when I bought it. The product was discontinued and my expectations of success were not high.
I spoke with Stacy Clarke at customer services who went above and beyond to source the parts I required. All the way through the process her communication was excellent as was her product knowledge. Stacy did what she said she would do, when she said she would do it. I have rarely experienced such exceptional customer care. We are now looking at additional new products from their catalog as a result
Thank you Julian Bowen and Thank you Stacy.

Great customer services