Total denial of responsibility
3 boxes of light bulbs were not in the barrel when it arrived in Dominica. JP Logistics confirmed they received the packages from IKEA but they were missing when we cleared the barrel.
This was not an expensive loss to me and I didn't even request any kind of refund but JP Logistics refused to accept the outcome and denied that the boxes were left behind. So my complaint, is more about their poor attitude to a mistake, their total denial and their unwillingness to accept any kind of responsibility. I'm just thankful it wasn't an expensive item. My agent in Dominica also confirmed that my experience was not the first and that they have a reputation for this.







