JOUJOU Bewertungen 

Made an order, they send an email asking for my ID. (mind you payment already went through) i sent it, they still havent responded to it (2 weeks) i called twice asking them asking for an update they said customer support is slow at responded then the second time said they out of office for the week cause they are sick. I said ill call on monday and she said no call more in the middle of the week. What in the scam. Going to report them as fraud and theives to the banks.

Terrible store to buy from,using their eBay store I purchased a gift for my partner..after being delayed numerous times I opted out for a refund..which they have said they have done but I’m yet to receive..they say it’s the banks problem no?!? I literally have nothing to give in terms of information to the bank to see what’s going on..they should not be doing business!!

Been waiting since 08.05.26 to get a refund on an incorrect item they sent me. It is now 25.07.26. Margot and Anton from customer service are absolutely unhelpful. It takes weeks for them to respond if at all and nothing happens. Buy elsewhere. Same products are available for much cheaper on other sites. Don’t waste your time with these people

Item never arrived. Customer support are a joke and couldn't care less. Terrible business. Avoid like the plague.

Like many others have already said, avoid this company like the plague.

The website claims items are “in stock” and ready to ship, but that was not my experience at all. I placed my order in mid-May and, when I queried why it hadn’t shipped within the advertised 2–4 business days, I was suddenly told it was a “pre-order” item. There was no indication of this when I made the purchase.

When I asked for an estimated shipping date, I received what appeared to be a generic AI-generated response saying the item would arrive “ETA” with no actual date provided. I had to repeatedly follow up just to get basic information.

After weeks of getting nowhere, I requested a refund, which became another frustrating and unnecessarily difficult process. Communication was poor throughout, and customer service regularly took much longer than the advertised 24–48 hours to respond.

Had the company been transparent from the beginning about stock availability and shipping delays, this could have been avoided. Instead, I was left chasing updates, requesting a refund, and ultimately involving my bank to dispute the transaction.

Very disappointing experience. I would not purchase from JOUJOU again.

Scammy rubbish, item says its in stock but days after paying they then send you a email saying its a "pre order" item....

3 weeks later the "fast 2-4 day shipping" item finally arrives.
Nope don't trust them.

I wish I had checked for the reviews before ordering. They sell items not in stock and had to wait longer to get them. Customer service is extremely slow.

Horrendous company. They sell you something they have no stock of and provide limited communication about this. I assume they hope the customers will forget. They sent part of my order and my last communication before emailing was in May. DO NOT GIVE THEM YOUR MONEY!!!! Still no refund yet.

I dont know how this could have happened but we recieved a cheaper item in the more expensive box, was waiting for their reply before putting up this review. Customer service is non existant, I have a return lable however nothing in the way of a sorry about the mix up or my time now spent returning the item.

This is a major fault from either them or the company they distribute for, how do they, or their customers now know what product is in this lines factory sealed boxes.

First and last time customer.

I thought I'd put the effort in to write a review. I too bought first then looked at reviews after and got worried. But I had a really good experience. Great price and fast shipping didn't have any hassles at all.

Ordered a massage candle only for it to be missing from my delivery… questioned it to find out it’s out of stock… waited 2 months to then be told it was in stock and they’d express post it. 2 weeks later, still nothing, so questioned again and it’s out of stock again. The candle was the sole reason I purchased. Almost 4 months after my order and I still don’t have it. Wish I’d read reviews first!

Dreadful, you make a purchase and then just nothing..... Wish I'd read the reviews. Avoid

I sent an order cancellation a couple hours after a purchase.

Never had I had a company ship out an item before looking at customer support tickets.

Bought an adjustable penis ring but the latch was terrible and would not stay closed. I emailed the help centre two videos showing the issue and was told that the product was faulty and to send it back, and that they had already shipped me a replacement. I asked them for the tracking number and they just sent me the tracking number of my parcel returning the ring to them. A couple of days later I got a message from them saying 'good news, the product is not faulty, that's how it's meant to work! We're going to send it back to you for free!'. I asked them why they told me it was faulty and told me they were already replacing it if that was not true? I also said I didn't want it back because it DID NOT work. They just said 'sorry for the confusion, your ring is not faulty' and ignored my request for a refund.

EDIT - a few days after the above exchange took place JouJou contacted me out of the blue and offered to replace the ring with a different model free of charge (maybe they saw my bad review). So I have updated this review to 3 stars. Their customer service is chaotic and inconsistent but I guess I am satisfied with the outcome in the end.

I recently bought a $300 toy which broken on the first use. JouJou is demanding I go to a post office and mail the toy back to them when the fact that is doesn't work is very evident on video.

The fact that such an expensive toy broke first time is one thing but to expect people to take more time out to go mail a broken used sex toy back is a joke.

Been waiting over 2wks for my order to ship..They say 7 - 25 days to ship do to international triad witch was never disclosed when the order was put in..Very disappointed in there service and will be the last time I do business with this so called company.

Quick delivery. Product as expected. Thought I'd post a review as I didn't read reviews until after I ordered and got a bit worried but I had a perfect experience! Would order from them again without hesitation.

Bought some horror figures. They were clear fakes. Some were really badly made. Stay away from these scammers.

My product came in broken. I have sent many of emails with no reply from the company. I have demanded to get my money back in these emails in still haven’t heard a thing and it’s been over a month. It took me a month to get the product that was broken.