John Clark Motor Group - John Clark Volkswagen Aberdeen Bewertungen 

Excellent experience. Olaf was brilliant. Highly responsive. Superior knowledge of the vehicles. Fast and efficient service. Can’t rate highly enough!

All The team at John Clark was kind and courteous
From the telephone team to the lady in new cars showroom they came to assist me and made me feel comfortable
Gary met me on my first visit and put me at ease on my request for a certain used car and through his dedication I have a car that was explained to me and all the internet forms that had to be completed.
Adam assisted Gary to get the car ready for me to pick up.
I then went and left my garage remote door controller in my old , which Gary brought to my house to save me the journey into Aberdeen.
Again thanks to the John Clark team and definitely 5 stars to Gary and Adam.

Great experience buying a car from a John Clark, Adam the sales rep was fantastic throughout. Very helpful and informative.
Car fully explained, with video before arranging test drive. When arriving to test drive, the car was fully explained to me before setting off.
Had noticed a few unmentioned scratches (larger and deeper than the usual wear and tear) these were putting me off the specific car due to the fear of rust etc. They arranged for the car to be polished and it came back a few days later looking great.
On the day of pick up it was super simple and straight forward even with the part exchange.
Would highly recommend.
Fingers crossed I won’t need to be back anytime soon, but when I do I certainly would go back here.

Recently bought a car from Volkswagen Aberdeen. From start to finish Callum our salesman was 100% perfect and helped in every way possible.

Staff were friendly and attentive. In my mind we got a good deal and are pleased with our car.

My salesman Gary Brown is very helpful and realised what I wanted from my new vehicle. Made everything clear and easy to understand and delivered the vehicle I wanted a lovely all black T Roc with nice silver and black shiny wheels.

Excellent service from GaryBrown made the process of buying so much easier as nothing was too much trouble.Would highly recommend to family and friends

A new car was ordered to meet our requirements and delivered to us hassle free.

Great place to buy a car , salesman Stephen Morrison couldn’t do any more for you , managed to get me a great deal, the whole team were all friendly and gave you a good feel when you were in the showroom , that’s the last 3 cars I have bought there now and would recommend them.

Very knowledgeable and excellent service

After an extremely poor customer services experience with VW customer care, located in South Africa and having no perception of logistics and issue with my Tiguan R. 2 weeks later Beth from UK Customer care contacted me as I insisted my breakdown was escalated and not as they had tried to close the case - twice!! Bryan @ John Clark Aberdeen was who took ownership of this, and was absolutely first class with his support and communication. The time and effort he put into resolving the problem which had it been ignored would have damaged the engine significantly. This car I did not originally purchase through their dealership - thank you to Bryan and team @ John Clark Aberdeen VW.

I found the entire process rigid. There was no negotiation and no attempt to reach a settlement from the sales team. It was take it or leave it. Then the sales team wanted me to settle the bill 5 days before picking up the car, as a favour to help reach month end targets!

Great service, fair price for trade in, great service from Adam.
The only thing I would say is that there are too many forms and signatures required.

Excellent service, and Adam the sales executive was first class with the deal he provided me with

VW Aberdeen were very professional in all area of purchasing a new car. All in all a stressless procedure from start to finish. Even contacting by phone and email to check all okay with my new car and reminding me to get in touch with any small query I might have. Great service!

The top Aberdeen salesman, Stevie Mo
5stars

We put our car in for a repair under warranty 21 Aug. We went on holiday the following week and were told we could collect the car when we returned. We called once we got back to be told it could take 21 days to get the part. Apparently we should’ve been told that. We were told it’s unlikely to take that long but they’ve got to tell us it can take 21 days. So we said we’d wait. It got to 21 days with no more updates so we called again to be told it shouldn’t take this long but we’ll get a call back. No call back. So we called again to get a rude employee telling us it’s actually 21 business days now. So we called to raise a complaint where they were very helpful and agreed it’s unacceptable to have left us without a courtesy car for this length of time. She said she’d contact the dealership then call us back today. Once again we’ve had no call back. The car isn’t cheap. We’ve had all service and repairs carried out there when we could’ve gone somewhere else that’s cheaper. So for a month we’ve had no car, which we’re still paying for. We’re still paying for insurance, tax, a service plan- all for a car we don’t have. You have absolutely no care that you’ve left a family without a car for almost a month. You’re happy to sell us a car and take our money but couldn’t care less when something’s gone wrong and it also seems like your staff couldn’t care less either. I seriously doubt we’ll ever be buying from here again and won’t be recommending others to either. Car will probably be sold once we get it back.

UPDATE- 31/07/2026. Called yesterday to use warranty as this time an ABS sensor seems to have failed. E-brake isn’t working, loss of power steering and abs isn’t working etc etc

Called and was told we couldn’t get the car booked in until September. And that’s just to view the car, not order any parts/repair it. Again, just an absolute waste of time. Ended up paying someone else to diagnose and fix the repair.

So they expect you to drive around in a car without abs that’s potentially unsafe for a month?

Gary was yet again outstanding - thank you so much

The buying experience from start to finish was very good and ran smoothly.

The overall experience was good. The used car and new car sales teams went out of their way to find a car up to the specifications we were after. We were given a good trade in price for our car and the sales team worked the finance to give us the best deal for our new car. All documents were sent via an online portal, which we managed ok, but less computer savvy customers may struggle with. The number of documents to review and sign seemed excessive. The documents were long and full of sales and legal terms, which at times was confusing. We even had to sign documents for options we had declined during the sales negotiations, which I had to get clarification on before being comfortable to sign off. The finance documents, of which there were several, were also long and very detailed, which all required sign off too. Collecting the car was relatively easy and the salesman went through the instrumentation and settings with us. Overall John Clark were very good and I would definitely buy a car from them again. Just a shame the car industry seems to increase the number of documents to review and sign off. I am sure the sales teams get frustrated with it too.