Terrible customer service over a £4.99 refund I rarely leave negative reviews, but the service from Jigsaw24 has been incredibly frustrating. My order was supposed to be delivered ne... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki &... Mehr ansehen
Unternehmen hat geantwortet
Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... Mehr ansehen
Unternehmen hat geantwortet
I bought a LaCie 8TB hard drive. The price was a few pounds higher than the cheapest seller. But the cheaper one had delivery at 1-3 weeks. Jigsaw24 had great email communication. Order confirmed imme... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Kontaktinformationen
The Old Mill, High Church Street, NG7 7JA, Nottingham, Vereinigtes Königreich
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
4.0
Gut
549 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Spam spam spam
Spam spam spam
I have no idea who this company is, but they’re spamming me with sales messages as if I’m a previous customer!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw24
Sorry about this, Rich. We certainly don’t want to send messages to anyone who hasn’t asked to hear from us.
Please could you email our marketing team at Marketing@Jigsaw24.com with the address receiving these messages? We’ll get you opted out straight away and look into what’s happened.
Great service
Great service, very helpful, slight issue with their suppliers delivery which got sorted expediently
13. April 2026
Antwort von Jigsaw24
We appreciate the feedback! Glad you found the service helpful, and thanks for your patience while we got the delivery issue sorted.
I am still waiting for the item and…
I am still waiting for the item and there has been zero communication about the order except that it is in progress. I have a suspicion that they renege on the order.
Thank you for getting back and re-assuring me of the order and helping to provide clarity. I appreciate this as it helps us with our planning. I have updated the experience to neutral. When I do get the product I can offer a better review. Hope this helps
20. März 2026
Antwort von Jigsaw24
Hello, we’re sorry for the delay and the lack of communication you’ve experienced. Due to supplier constraints, there has unfortunately been a delay with this item. I believe Michael from our Customer Support team has reached out to you to explain the situation and provide an update on your order.
If you have any further questions, please don’t hesitate to get in touch. Thank you for your patience, and again, we’re sorry for the inconvenience caused.
I ordered a 4TB LaCie Rugged Hard Drive…
I ordered a 4TB LaCie Rugged Hard Drive which was for sale on Jigsaw24.com site for £150. Jigsaw24 took my money and then said that the HD would now cost £300 inc.VAT. But would offer it me for £200.00 as a good will gesture. Jigsaw should have honoured the price I paid for it online, it wasn’t listed as out of stock. I asked for a refund and found the same product online for £154 elsewhere. Not good.
9. März 2026
Antwort von Jigsaw24
Hi Rob, we’re really sorry for the experience you had. Due to a stock and pricing issue, we weren’t able to fulfil your order as expected, and we completely understand how frustrating that must have been.
A full refund has now been processed, and we’re sorry again for the inconvenience caused. We’ve taken your feedback on board and are reviewing this internally to help prevent similar situations in future.
30 years of quality service
Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down
4. März 2026
Antwort von Jigsaw24
Thank you for the greet review, Ed! We value your feedback and continued support over the years.
No refund for return
Ordered a phone and once it arrived it never switched on. After waiting a week just for a return label to ship this faulty product back to them, I dropped the parcel off, it is now coming up to two months and I have not been refunded. In the consumer rights act UK 2015, if product arrives faulty the company must refund within 30 days, they have breached this law. If the company does not sort this out I will have to chargeback with my bank. I would be weary placing orders on this website.
20. Januar 2026
Antwort von Jigsaw24
Hi Sully, I’m sorry to hear about the experience you’ve had while waiting for a refund on your returned order. I’ve checked your case and can confirm that the Customer Support agent handling it is arranging for your return to be processed as quickly as possible.
We apologise for the inconvenience this has caused and appreciate your patience while this is being resolved. The team handling your case will continue to keep you updated as soon as there is progress. Thank you.
useless delivery
This is a complaint about the non-delivery of my item.
I got a phone call to say driver had missed me as I was not home. So now I have to pick up my purchase at some unspecified future date.
I was home and could see that no delivery arrived.
Please choose a more reliable (and honest) delivery company
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw24
Hi Mike, we’re sorry to hear about your experience with the non-delivery of your order. While deliveries are carried out by our courier partners, we still want every order to arrive smoothly and we take feedback like this seriously.
Unfortunately we’re not able to identify your order from this review alone, but we’d really like the opportunity to look into what happened. Please could you contact us at CustomerSupport@Jigsaw24.com with your name and order details so our team can investigate further and work with the courier to resolve this for you? Thank you.
Spam. Spam. And more Spam.
Literally don't even know what they do. I do know that in the past 8 months, they've spammed me with more than 28 emails, despite constantly unsubscribing.
Just constant, constant emails. Never signed up to their maillist, and the footer of the spam emails never have any information about how I was supposed to have joined it, and I've never bought from them.
Can't stand having my inbox filled with emails I never asked for - awful.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw24
Hi Gio, we’re sorry to hear about this. We understand how frustrating this situation must have been and it’s certainly not the experience we want anyone to have.
We’d like to get to the bottom of what’s happened and make sure this is resolved for you. If you're able to, could you please email us at Marketing@Jigsaw24.com with the email address that’s receiving these comms so our team can investigate and stop this happening? Thank you.
The system was easy to order from
The system was easy to order from, and everything arrived quickly with regular updates on the process/delivery, etc.
17. Februar 2026
Antwort von Jigsaw24
Thanks for the review, Alastair. Glad you had a good experience ordering from us!
Very disappointed by their service
Very disappointed by their online service. Ordered an ‘In Stock’ item via their website. I called for ETA on delivery and was told the item wasn’t in stock but on backorder. Now my payments are pending in my account and can take up to a week to retrieve. This is unacceptable and was even told Jigsaw24 have had this issue many times before. Seems like a cover just to get sales but terrible services. Use the service with caution.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw24
Hi Simon, we’re sorry to hear that you’ve been disappointed with our service. We completely understand how frustrating this experience must have been, and it’s not the level of service we aim to provide.
Our Customer Support team have asked if you could please reach out to them at CustomerSupport@Jigsaw24.com as we’d like the opportunity to look into this properly and put things right. If you’re happy to, please contact them with your order details, and we’ll make sure this is investigated as a priority.
Antwort von Jigsaw24
Thanks for the review. We're really pleased you were happy with the service and we look forward to working with you again.
Software code arrived quickly and all…
Software code arrived quickly and all worked. What more can I say?
12. Januar 2026
Antwort von Jigsaw24
Thank you, Graham. We’re glad you were satisfied with our service!
Excellent sales with great…
Excellent sales with great communication from staff, from pricing quotes, to ordering and speed of delivery I could not fault my experience.
3. Februar 2026
Antwort von Jigsaw24
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our team and service. We look forward to assisting you again in the future.
All round excellent.
Efficient, Excellent price, informative about shipping arrangements, delivered as promised and well packed. Many thanks.
30. Januar 2026
Antwort von Jigsaw24
Thanks for the fantastic feedback, Simon. We’re glad everything met your expectations and we appreciate you choosing us.
A truly excellent company
I have ordered a phone plus laptops and iPads from Jigsaw 24 over many years and each time the service has been truly excellent. They are always friendly and knowledgeable and I wouldn’t go anywhere else to buy an Apple product.
26. Januar 2026
Antwort von Jigsaw24
Thanks for your loyal support over the years! We’re happy to hear you’ve consistently had great experiences with our team and we really appreciate your trust in us for your Apple purchases.
still waiting for ordered product from…
still waiting for ordered product from last week. phoned in to find out what had happened and was told product had been out of stock, this was not flagged up at time of order. a plus to very nice lady who apologized and assured me product would be with me tomorrow. this message sent 03.02.2026
20. Januar 2026
Antwort von Jigsaw24
Apologies for the delay in delivering your order, Anna. Thank you for taking the time to bring this to our attention, we know this is inconvenient and not our standard service. We’ve raised this with Customer Services to investigate however if you’d like to discuss it further, please contact us at CustomerServices@Jigsaw24.com as we would like the chance to make things right.
False advertising SSD vs HDD
I was advertised and bought a Solid State Hard Drive, but a was delivered a normal, old rotary. The webpage still advertises this product as SSD, it is not SSD. This is bare faced false advertising, god knows how many have been tricked by this by not knowing better. 2 weeks later I'm still awaiting any news on my refund.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Jigsaw24
Hello Felix, thank you for bringing this to our attention. We’re sorry to hear about your recent experience and the inconvenience this has caused. We’ve now updated the webpage so it shows the correct details, and we’ve passed this on to our Customer Services team so they can review what’s happened and make sure this is resolved for you. Someone should be in touch shortly to arrange your refund, thank you for your patience.
Jigsaw24 are very helpful with advice
Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions
12. Januar 2026
Antwort von Jigsaw24
Great to hear! Glad our advice was helpful, William.
Excellent service thanks guys :) Pete
19. Dezember 2025
Antwort von Jigsaw24
You're welcome, Pete. Glad we could help!
Excellent Black Friday Deal with a…
Excellent Black Friday Deal with a super fast delivery!
28. November 2025
Antwort von Jigsaw24
Glad to hear our deals and delivery times were up to par!
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