Jacamo Bewertungen 

I previously shopped with Jacamo regularly and was always very satisfied with both the quality of the products and the level of customer service. After several years, I recently returned to the website and ordered a pair of jeans.

While the colour, length, and overall fit were good, the waist was extremely low. Each time I bent down, it left me uncomfortably exposed, making the jeans impractical to wear. As a result, I contacted customer services to ask for advice on alternative jeans with a higher waist rise.

After waiting to get through, I spoke with a customer service representative named Matthew. Unfortunately, the service I received was very disappointing. Matthew appeared to have very limited knowledge of the products and was unable to answer basic questions regarding fit or how to identify higher-waisted styles when ordering online. His only suggestion was that I order a smaller size, despite me explaining that the current size already left me exposed and that a smaller size would clearly worsen the issue.

I politely asked whether I could be transferred to someone with more product knowledge who could advise me on suitable keywords or styles to avoid low-waisted jeans in the future. I was placed on hold for approximately 12 minutes, only to be told again that the only advice available was to order a smaller size.

I am extremely dissatisfied with the level of customer service and surprised by the lack of product knowledge provided. Sadly, this experience has put me off shopping with Jacamo again, and I will be taking my custom elsewhere to a retailer where staff are better informed and able to give accurate advice

the website is easy to use. the only issue is that i applied for Jacamo credit and was preliminarily accepted. then after a check, i was accepted. i signed the forms and was approved. i ordered 2 gift cards (within the credit limit) and not even 3 mins after the transaction, my order was cancelled. this was due to an automated “creditworthiness check”. so why would you approve me and then cancel? you should actually look through the file before you get somebody’s hopes up.

Excellent and brilliant

Shocking response service I have emails five times in two weeks about my order which was ordered four weeks ago.

Thanks for the reply, are you going to give an email address? I am not putting all that personal information on here, the fact you have asked for it here is alarming.

This is the worst company I have had the misfortune to deal with.
It is 18 days since I placed my order and paid.
I have not received my order and they don't reply to my emails. I've been chasing them regularly for over a week.
Appalling service. Be warned and avoid

Update- it's now 21 days since I placed my order. The courier has confirmed they lost my stuff but Jacamo have yet to refund me.
There is zero customer service with Jacamo. The courier had the decency to apologise - but my transaction was not with them.
Jacamo are a disgrace

Edit - 23 days now and no refund from Jacamo. I sent Abigail my details within an hour of her request below but have heard nothing since. Shocking

Edit - on day 24 I got a refund. Credit where it is due and all that. So if something goes wrong you might get your money back after 3 to 4 weeks, but it's not known whether contacting them has any impact on that. If that sounds ok to you go for it. As for me, I will not be ordering again

Liars!

Cancelled my order saying it was a bank issue, lies.

The item is out of stock. Really great for xmas, thanks.

40 odd people in queue to complain via online chat says it all. They took no responsibility and gave no explanation and then started talking about credit checks to deflect (direct debit payment, I've made loads over black Friday, no issue, now it's my fault and nothing to do with being out of stock).

Will be first and last experience, their inability to take responsibility is pretty embarrassing.

I ordered a Jacket on the Jacamo website; their partner / supplier, JD Williams, sent me the wrong item. I returned the item to JD Williams, and they confirmed receipt of the item on November 17th. I have been chasing my refund from Jacamo for weeks now, and I have yet to receive it. I have provided the evidence supplied by JD Williams that they have received the goods I returned, and Jacamo is claiming they haven't been returned. Absolutely awful service - not worth the hassle, shop elsewhere if you can.

1st time ordering with this company and I was very anxious due to all the negative reviews . Evri were slow to deliver but arrived in perfect order. Will definitely buy again.

Rubbish I will never be buying of you again .
You state what customer has brought off you.
Just send a nasty text .

Order was claimed to have been delivered by Evri who just left it on the street and took a photo!!! Jacamo refuse to enter into any conversation other than auto generated responses. Evri are beyond useless and do not want to know either. Don't waste your money on this company, they should be shut down for stealing peoples money.

Placed an order on the 30th of November. Received no tracking information - nothing. Spoke to jacamo numerous times who keep fobbing me saying ‘some suppliers don’t give tracking information’. I just want to know where my order is and if it’s even coming. Otherwise I want a refund.

Complete rip off, my item wasn’t delivered by Evri who have said they returned to the supplier, complained twice and asked for my monies back yet they still keep sending emails saying “We hope your order is to your satisfaction”. This company is now a con, do not be fooled.

Absolutely appalling experience, ordered a sweatshirt on the website , they delivered a jumper (not the correct item ) , tried again and yet again they delivered the wrong item . Ok tried to call them, 1 hour still not getting through, a online chat is a absolute Joke. so last resort I will email them . Two emails now and not one reply , I tried to do a return but due to returning the 1st wrongly sent item the system will not let me send the 2nd wrongly sent out item .. I STRONGLY ADVICE YOU TO THINK BEFORE YOU ORDER, The worst online shopping experience ever.

My parcel should of been delivered weeks ago by Evri it never arrived Evri said go to jacamo and tell them your parcel is lost Jacamo has no customer service at all it’s now saying the parcel was delivered and they will take my money Evri has not delivered this parcel they marked it delivered at 11.28pm just recently and no parcel or person showed up on my security camera the service between Evri and Jacamo is appalling they need to be closed down
I can see Jacamo has replied but I’m not putting sensitive information on this platform that’s just not acceptable to think in this climate that it’s something you would ask me for

They’ve got to be the worst company for customer service I’ve ever had to deal with sent 5 emails to try and sort out an issue when trying to use a promo code. In the end I gave up & told them I’d buy elsewhere. Just couldn’t get a straight answer or one that made sense. Won’t be using their site again.

After Jacamo failed to deliver my paid “next day delivery” order and wasted an entire day of my time, their customer service was dismissive, unhelpful, and incapable of providing even a basic apology. I was told that next-day delivery “isn’t guaranteed,” despite happily charging me for it.
But the final insult came later: Jacamo’s idea of an apology was a 25% voucher for a future order, packed with terms, conditions, and exclusions. In other words — not compensation, not accountability, but a sales promotion disguised as an apology.
No refund of the delivery fee (beyond a token £1), no recognition of the wasted day, no ownership of their poor service — just a cynical attempt to generate another sale from an unhappy customer.
This company does not value customers, does not honour paid services, and does not take responsibility when things go wrong. Easily one of the worst online retail experiences I’ve ever had.
Avoid. Avoid. Avoid.

They use Evri!

I ordered from Jacamo on 28th November, Evri had my parcel on Sunday.

The parcel had not arrived by Thursday 4th December, so I contacted support.
I requested that a complaint was registered as Evri have been ridiculous for months now and something needs doing.

After a few hours I received a response which was a template "Here are some things to help and please allow 5 working days".

So Jacamo didn't even bother to read my complaint/request, and then just insulted me by sending a generic junk email.

The package was eventually delivered on Friday the 5th, which is pathetic for a "Next Day Delivery".

To rub salt in the wound, I paid for the delivery.

I don't often order from Jacamo (maybe 2-3 times per year) but I am now considering other alternatives until they get rid of Evri and until they are able to read and acknowledge customer complaints.

Shocking customer service, delivered to wrong address. Along with Evri they make your life hell trying to find it. Stuck waiting in chat for over an hour number 1 in que. Then you get someone and they take 5 mins to send a reply. Wont order again.

Terrible experience 1st time buying and definitely the last. Purchased pair shoes and requested delivery to local post office. They use Evri unfortunately for the delivery. Tracking showed they were unable to deliver it one day. The tracking was never updated and for some reason order page showed they had been delivered. Went to post office to check and they had not been delivered. I was told I would also need qr code from evri to say they had arrived.
Waited week and nothing messaged jacamo and told to wait another few days.
No update so messaged for one. Received an enail to say it appears to be all sorted for some reason even though no change to evri tracking.

Further messages sent to eventually get refund sorted.

To rub salt into the wound they send an email with the following
"Making a false statement could lead to further action."

Unbelievable.

So after a couple of months and collecting another parcel from drop off it appears the items were delivered at some point after i had gone in and checked.

Unfortunately the item would need to be returned by the store. Looks like more an issue with evri rather than jacamo.