Jacamo Bewertungen 

Excellent always happy to help

Because it is so easy to make a payment online

I've made 2 orders in the last 2 months that both have had major issues.

I cannot fault the website, the products are good, they come in a great range of sizes and there's always good promotions going on.

HOWEVER, the fact the Jacamo insist on using Evri as a courier makes me not want to use them. I've had nothing but issues beacuse of this.

There were several orders I made this year that were cancelled with not notification or warning because the Jacamo packing team couldn't find the address to send it to. Despite it being my place of work and the address being correct.

Becuase of this I started getting packages delivered to post offices or Evri drops local to my work instead. Which worked the first few times then discovered they delivered to my local post office which is on my way home. I've had pacakges delivered there without issue but these 2 have been a nightmare.

First of all it was delivered and then they said there was an issue. I went to the post office to speak to them and they had the package but wouldn't give it to me as it was to be returned to Evri. It was then delivered and taken back 3 more times and then disappeared. I got a refund at first then Jacamo charged me again as it was delivered but when I went to pick it up it had been collected by Evri again. The package seemed to get lost in the end which is annoying as I saw it at the post office with my own eyes. The whole thing dragged out for about 4 weeks.

I ended up having to reorder the items and luckily managing to get them delivered next day at my expense.

The same things has now happened again with this order. It was out for delivery and now there have been no updates for 2 days. The Evri Bot is absolutely no help as all it does is tell you the status and that just says its going to be delivered today (2 days ago). No one from Evri contacts you about these issues. When you contact Jacamo they tell you to check your tracking or wait 5 days as this is when it is "out of window" and becomes an issue. I'd definitely say there is an issue if there is no update in 48 hours.

I just wish they would use Royal Mail or someone else other than Evri for their deliveries.

Update 27/11/25 Evri have confirmed the package is lost and I had to reorder the items again. One of the items came in a separate package which also went missing but when I went to pick up the first package they had both there and I was able to pick up both packages. The other one is still missing but I got a full refund.

Scam company avoid... money laundering going on..will call watchdog

Very Poor Service , this is the third time a delivery hasn't been delivered yet I pay the next day delivery. Evri are so bad, but at the end of the day you employ them. The last delivery didn't turn up at all after 10 days I said don't deliver it now. Sadly I don't intend to order any more items and will continue to pay off my account, I was told this was going to be investigated yet no one got back to me, just poor service.

I bought a cooker from. Jacamo 4 years ago now the oven worked once and stopped working wasn't happy got refunded and never had a problem since , good catalogue in my opinion , customer service always been very good to me no issues at all , I got a good credit limit too , thanks jacamo

I applied for a credit account on the 26th September got approved for a credit limit of £300 my credit rating ain't great.
I ordered a few things and was delivered fine.
A few days ago I ordered a few more things and spent £93 i also paid my payment on time aswell.
Then yesterday I went to purchase a gift card for £25 and it got cancelled and they removed my credit account how the hell can you give someone credit let them spend then take it away.
I have made a complaint and I will be contacting the financial ombudsman its absolutely disgusting

Ordered a suit for a funeral, was quoted 3-5 business days, my order was placed 10 days ago, last I heard from their delivery partner Evri it was due to arrive 2 days ago, no update since, I now have 1 day to find a replacement as they haven’t confirmed whether I will receive it by tomorrow

Easy and straight forward

Awful company. Amongst the worst, joined, made an order, next day delivery, item went missing after 10 mins in the van. Told me to wait five days to get in touch, after telling them item was likely stolen, haha, who do they think they are? Account opened and closed in less than 24 hours.

Spend your money elsewhere.

Ordered a Super King size bed but instead received a King size and have been struggling for over a week to get it collected and returned. To add a bit of humour, my local postman called for it on Thursday but wouldn’t fit in his little van. Every time I get in touch all I get back is ‘allow 3 days for us to get back to you’. Going round in circles and it’s in the way and I want to be refunded. Disgusting customer service.

I’m furious with Jacamo’s handling of my recent order. I placed a high-value order in mid-October and the tracking clearly showed the parcel never left their warehouse. After more than two weeks of waiting, the tracking was changed to show a “stop/return” even though the item had not been dispatched that change makes no sense and looks like a cover-up.

I’ve phoned repeatedly since the 19th and been given conflicting information and empty promises. I was told their “claims department” was investigating and was given a ticket number, yet I have received no written acknowledgement or meaningful update from that team. Their frontline staff repeatedly gave me incorrect information and kept promising a refund that never arrived.

Based on the tracking and the behaviour I’ve seen, it appears Jacamo are trying to avoid responsibility and delay refunds for high-value orders. Whether intentional or due to incompetence, this is unacceptable. I have kept all evidence (emails, screenshots, call notes) and will escalate to Citizens Advice, Trading Standards and my bank (Section 75/chargeback) if this is not resolved immediately. I will also be publishing my full timeline publicly until I receive a full refund.

Do not order expensive items from Jacamo until they fix this process

I had to return everything I ordered due to the way I was trey by there customer service. I was very disappointed with the quality of the items and the price isn't a reflection of the quality otherwise I would have expected top quality because I was charged enough. This is just another online shop offering credit but making you overpay for it. The 40% off or 20% discounts are only applicable to the items you're probably not going to buy but I found it decieving as I was under the impression that the discount was for any item in that specific section.
Owned by JD Williams and partners with Fashion world, if you want quality and value then this definitely is not the place for you or a great disappointment will ensue.

Wrong item turned up
Completely empty he wrong colour and brand
If Jacamo sort it out I will update my review
How can your order a grey checked blazer and a blue checked blazer turned up and the wing brand ?
I will say Lady on the phone has been great so let’s see what happens either way a wrong delivery

Terrible customer service charge you for stuff you don't receive

Parasites

very easy to use and understanding call handler.

ABSOLUTE DOG SH1TE!!!!
DO NOT USE/ORDER FROM HERE!!!
Requested order to be delivered to my local drop off shop, received updates from Evri that this was out for delivery, then it had arrived at the drop off point.
No issues so far.
Picked up parcel which only had 1 item in and a note stating the other item was being dispatched separately.
Waited for a further email to confirm parcel was at the drop off point, NOTHING!
When checking on My Orders on Jacamo they take no responsibility for deliveries and pass you straight onto Evri.
Evri site confirmed first day of enquiry that it was out for delivery THAT DAY! (Screen shot taken)
second day confirmed it was being returned???
Phoned Jacamo and eventually managed to speak to an actual human who said they would quickly look at my delivery progress. HUNG UP ON ME!!!
Tried several times to call back but constantly cut off on the phone line.
Absolute joke!!
Disgusting customer service
Company is a disgrace
Daylight fraud/robbery
Still trying to sort out and request a refund as I certainly do not have any faith in them trying to resend!!
May as well change their company name to Bonnie Blue as they definitely like screwing people over!!!

Utterly useless
Staff on the phone are not helpful at all on delayed orders

Jacamo unlimited is not what it says it is, so you pay for next day deliverym your item gets to the local evri depot and says they will let you know when it's out for delivery,do a few hours later evri email to say it's been delayed and they will try and deliver the item next working day , so contact jacamo on instant chat where 1st the bot tells me to contact evri,not my job so then get a sort of agent as the only thing this person did was send scripted replies to questions and things like well if evri are busy you may not get your item next day,so why do you push jacamo unlimited when your customer service are basically saying next day is not guaranteed.