Ironbridge Bewertungen 

I have rented through this company twice, and unfortunately, my second experience was by far the worst.

Communication is absolutely shocking. Maintenance concerns are slow to be addressed, and much like other reviewers have mentioned, I genuinely feel that tenants are not a priority to this company.

During both tenancies, my property manager changed without anyone informing me. Not once was I notified, despite this happening twice, once during each tenancy. Communication is extremely poor, and it often feels as though all emails and phone calls are directed to the same one or two people, regardless of which number you contact.

My most recent experience has been particularly disappointing, especially regarding the end-of-tenancy process.

When I moved into the property, it had not been professionally cleaned. Yet, upon moving out, I have been charged for cleaning an oven that I never once used or even opened during my entire 12-month tenancy. I have been told that the cleaning is necessary to prepare the property for the next tenant. However, if the oven requires cleaning despite never being used by me, it raises serious questions about its condition before I moved in and why I am now being expected to cover that cost.

The same applies to the council bins. They were not cleaned before I moved in, and I have now been charged to have them cleaned, despite them being in the same condition as when my tenancy began.

Apparently, cleaning standards only become important when it’s time to deduct money from a tenant’s bond.

What makes this even more disappointing is that the property manager acknowledged that the property was generally left in reasonable condition, yet they have insisted on deducting $290 from my bond.

Looking back, I should have recognised the red flags during my first tenancy.

I rarely heard from my property manager until one day when she unexpectedly called me. After approximately two seconds of small talk, she asked whether I could leave her a five-star review. I found the request unusual but didn’t think much of it at the time. A couple of weeks later, she followed up and reminded me to submit the review, even giving me a deadline.

It left me feeling that the call wasn’t about checking on me as a tenant, but rather about securing a positive rating for herself. Whether there was an incentive behind it, I don’t know, but the experience certainly didn’t sit right with me. And no, I never left that five-star review. She also left the company and I was never told i had a new property manager until i tried to get a hold of her. So much for her “5 star service” 🤡

After renting through this company twice, I can confidently say I would never do so again.

The lack of communication, poor tenant service, inconsistent expectations and the way my final bond has been handled have left me extremely disappointed.

I would strongly encourage anyone considering renting through this company to read the negative reviews carefully and think twice.

If I could give zero stars, I would.

Having rented a lot of properties over my lifetime, Iron Bridge really are up there for their property management. Both Morgan and Donna are fantastic. Comms around maintenance work and the speed of it could be improved but understand some of this is out of their control and with the landlord.

Always very helpful, obliging and the customer service is awesome. I have dealt with Ironbridge for over 15years and never had any problems with them. Charmaine is awesome to deal with.

It has always been so easy to deal with Iron Bridge. Always make it happen. We have been renting for 7 years now from Iron Bridge and would always recommend them to be number 1 in New Zealand.

We’ve had a great experience with Iron Bridge. They have been efficient, responsive, and professional throughout the entire process, making our move smooth and stress-free. We’re very grateful for all their help and for choosing us as tenants. Thank you for making us feel welcome in our new home.

Absolutely worst Property Management experience I have ever experienced in 30 years. Despite sending through COUNTLESS signed paperwork and documents, the property manager(s) looking after the house we were in, never updated who was actually living in the house. The absolute bare minimum. Throughout the YEARS of sending documents for tenant transfer, they incorrectly documented who was living in the house.

Now, when it comes to bond retrieval, almost nothing on their end is correct. And guess who has to suffer? The tenants. There are no repercussions for their inability to do a basic task. This has caused us an immense amount of grief and stress in an otherwise very simple process.

I usually wouldn't write a review, and just move on, but I've heard similar stories from other tenants with this company. This seems to be a repeat occurrence and feel obliged to warn others. We will be avoiding this company for the foreseeable future.

We’ve had a positive experience with IronBridge. The team communicates clearly, responds quickly when needed, and manages everything in a professional and organised way. Overall, the process has been smooth and stress-free.

Any problems and Haley gets on to it straight away.
We have plenty of notice that an inspection is due.
Is happy to meet us at the property as one of us likes to be there.
I feel that the tenants are well looked after and they have the owners interests at heart.

Haley’s prompt and professional response to matters.

Communication has been superb. Everything very clearly outlined and great friendly people.

Simple and easy to understand onboarding process, efficient, and welcoming for new clients. Thanks👍

The team at Iron Bridge Property Management Auckland is really awesome. Great communication and we find them particularly good at managing maintenance proactively, using good tradespeople.
We definitely recommend them to any landlord or tenant.

We had a lady named Wendy and she was very rude and does not do her duties properly. Would not recommend her for your property manager

They don't care about tenants at all and twist situations to make them the bad guy. Deny any issues raised and just generally really bad at addressing issues.

Im from Christchurch and I called Iron Bridge for a couple questions about a property me and my mum were both interested in. We both called separately because we both had different questions, both had the same woman over the phone that was really rude and disrespectful. She talked over us both on any questions we were trying to ask, then hung up the phone as soon as she finished talking. I wouldn’t recommend getting a place from here as no matter who you call it will always be that one same woman that doesn’t care. I called someone else higher to make a complaint because no one should get treated like this but the same exact woman picked up and it was a different number I called! Never got a name but she has a very strong accent from somewhere and you’ll know when you hear it.

I had recently purchased a property in Woodend, Canterury from Ironbridge. I find that they present their properties very well. They had provided a great deal of details about the property and more information than others. The purchase transaction with Ironbridge went about smoothly and without any hitch. I had recently had a problem with a door in the house. They were there in less than an hour and had it fixed. They also have wonderful sales agent in Jacqui Hyden. She is such a pleasant person who is very friendly, polite and very happy to help you out and answer all your questions. If you are looking for a house in Canterbury, I would recommend that you try to go with Ironbridge if you can and don't forget Jacqui Hyden.

By far the worst rental agency we have experienced so far. They don't know anything about the properties they are renting, and they don't really care either. Customer service is shocking, don't expect any updates on anything you have asked about, expect to have to chase everything. And if you complain, don't even expect a reply!

If we didn't love the house we would move. Stuck with them for now but would highly recommend tenants to seek elsewhere as we have experienced no care for us at all thus far.