INSTAKICKSZ LTD Bewertungen 

193
•
TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Unfortunately my trainers were very hard to source which lead to delays and me to write a bad review. Shortly after, I received a email from Sam explaining this and providing me with all tracking... Mehr ansehen

Bewertet mit 4 von 5 Sternen

EDITED: originally I rated the store 1 star due to lack of communication however Sam reached out to me explained the cause of the delay and assured me a day I would receive my purchase. Once the ite... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This is the first time I’ve used a service like this. I was after a Goyard tote but they’re hard to buy when the company doesn’t sell online and you don’t live anywhere near a Goyard boutique. Communi... Mehr ansehen

Unternehmensdetails

  1. E-Commerce-Dienst

Vom Unternehmen geschrieben

Exclusive Sneaker Store Sourcing Rare & Exclusive Products


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

193 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.3

Alle Bewertungen

(193)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Great

Great, when in doubt I contacted Instakicksz through the instagram page, responses were quick and the individual was helpful and professional.

5. Januar 2026
Bewertet mit 5 von 5 Sternen

Purchase one Rimowa carry on

I purchased Rimowa carry on pink color, which is sold out everywhere. They have great service and ship my luggage so fast to US. I received my luggage in time for my trip. The luggage is brand new the same as the one I purchased from Rimowa US website.

Thanks INSTAKICKSZ Team. I would purchase from this store again.

12. November 2025
Bewertet mit 5 von 5 Sternen

Great service and communication

Purchased a pair of Travis Scott Jordans and an Essentials hoodie as a birthday present for my partner. Had great customer experience/communication throughout and products actually ended up arriving ahead of when I thought they would. Both items were in great condition too. Highly recommend this business and will definitely be back for another purchase.

12. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Labubu blind box and a Goyard card holder

Recently purchased a Labubu blind box and a pink Goyard card holder from this brand. Recommended by a friend and I was not disappointed. Items came quicker than expected too. Thank you so much I love them!!!!

26. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Placed multiple ordered from…

Placed multiple ordered from Instakicksz, always 100/100 service. Cannot fault this company, always polite, quick replies and everything is always legit/authentic. Thank you so much!! 😊

3. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I placed an order on April 9th (#10007)…

I placed an order on April 9th (#10007) and received a confirmation, expecting the item to be dispatched soon. However, five days later, I was surprised to receive a notice stating that my order was being refunded, even though I hadn't requested a refund and was still eager to receive the product.

Naturally, I went back to the website to check if it was still in stock, and sure enough, it was. But, here’s the kicker—the price had magically gone up. I reached out to customer service, but it's been crickets since then. So yeah, if you're looking for a company that excels at wasting your time and money, look no further. Definitely one to avoid.

18. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid this company like the plague

Avoid this company like the plague! Worst customer service ever. I've been waiting for nearly £300 in refunds since November, and they completely ignore emails with no other way to contact them.
They send expensive items without requiring a signature, so if the post office loses or misdelivers your parcel, it becomes your problem. They refuse to take responsibility and make you chase the refund yourself, fighting tooth and nail to get your money back.
I will never use this company again. If you're thinking of buying from them, save yourself the hassle—just don’t!

24. Februar 2025
Bewertung ohne vorherige Einladung
INSTAKICKSZ LTD-Logo

Antwort von INSTAKICKSZ LTD

Dear Cycy,

We appreciate all feedback, but we also believe in being fair and transparent. Your order was placed on November 28, 2024, and delivered on November 30, 2024, as confirmed by Royal Mail’s tracking and GPS data. When you first contacted us on December 9, you stated the parcel was stolen. Then, on December 12, you claimed it was delivered to the wrong address. Given these contradictions, it’s difficult for us to determine what actually happened.

As a business, we have to follow standard procedures. We submitted a claim with Royal Mail, and we are still awaiting their response. You mentioned that Royal Mail told you they accept liability, but we have yet to receive confirmation of this on our end. In cases like these, we also advise customers to report the matter to the police if theft is suspected.

At this point, we have no way of knowing whether you now have both the parcel and the refund you’re demanding. We can’t just issue refunds without confirmation from Royal Mail, as that would mean a free tracksuit at our expense. Once Royal Mail concludes their investigation, we will proceed accordingly.

If you have any further concerns, feel free to reach out.

Bewertet mit 4 von 5 Sternen

Good delivery time

Package delivered earlier than expected which i was pleased with. Communication a bit bad as Package was delivered but I didn't receive a tracking number or link to track Package. Apart from that everything is okay, from quality of product to delivery time👌🏾 so big up yuhself

15. Dezember 2024
Bewertet mit 5 von 5 Sternen

The best experience 💕 really friendly…

The best experience 💕 really friendly team and made my Travis Scott dreams come true. I’ve been looking for a while and Instakicksz came through. You will not find a service as fast, comparatively priced or considerate anywhere else.

9. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Cannot replace or warranty

Poor communication whilst chasing item up, had the coat a week and the zip has jammed up, got in touch with instakickz and as they only source the goods they weren’t very helpful and only offered £20 towards the repair, I won’t be using them again nor reccomending them, buy directly would be my advice at least that way you have somewhere to go back to, and after their reply they have confirmed there policy is 14 day return/exchange and even then there is a £30 fee, ridiculous really, so if you have a fault with something you can return it but it’ll cost you £30, if it’s after two weeks it’s tough you’re on your own, I’ll be sticking to shops from now on that actually care about their customers and service

28. Dezember 2023
INSTAKICKSZ LTD-Logo

Antwort von INSTAKICKSZ LTD

Hi Lee,

Thank you for taking the time to share your feedback.

Upon reviewing our recent correspondence from January 21, 2024, it appears that the initial email ended up in our junk folder. I apologise for any inconvenience this may have caused. I'm glad that you reached out through our website, and we responded promptly to assist you.

Our core business model revolves around sourcing hard-to-find or sold-out items for our customers on demand. I understand that you purchased a Trapstar coat through our service, and I want to assure you that each item undergoes a thorough authentication and inspection process before dispatch.

I acknowledge your concern regarding the stuck zipper on the coat. We take quality control seriously, checking all zips, buttons, and ensuring the overall condition of the item before it reaches our customers. I understand that you contacted us on January 16, 2024, approximately two weeks after receiving the order, stating the issue with the zipper.

While our standard return/exchange period is 14 days, as a goodwill gesture, we offered to cover half the cost, up to £20, for a professional repair. I believe this is a fair compromise given the circumstances. Repairing a zipper typically costs around £15-20, and we are committed to honoring our promise if you choose to proceed with the repair.

It's important to note that as a service that sources items from various brands, we don't have control over the manufacturing process or the inherent quality of the products. We make this clear on our website to manage expectations.

I understand that your experience has been less than ideal, and I genuinely appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and aim to ensure your satisfaction.

Best regards,

Sam

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr