Inner City Scooters Bewertungen 

Brilliant customer service, really quick with repairs dropped it in on a Saturday and had it back by Tuesday

Great store, good delivery, nice service. They had the product in stock and delivered it on the same day. About the product “Fiido D3 Pro”, it’s a good e-bike for the price, even though a bit soon to judge completely. The bike doesn’t go anywhere near the range informed, that’s a downside, not too bad though.

Saff are great help

very unserious, be careful with them.

Battery life is terrible, waste of money

Great service, lovely staff and very prompt 👍

I rang up to ask

Really poor customer service. Enquired about an E bike on the CTW scheme. Following a number of back and forth emails trying to gather the relevant information about a particular bike I was keen on, I was told to just check the website myself. No further follow up email to me. Not great. Seemed disinterested to help.

This experience with your Inner City 365 Pro Scooter warranty service has been nothing short of dismal and highlights a level of negligence and indifference that should deeply concern management, especially if the survival of your business is at stake. Despite holding a valid one-year warranty, I was met with arbitrary booking restrictions—Saturday collections refused, weekday-only appointments forced online with no assistance at the desk. I was then charged €30 upfront for what should, under warranty, be a free service—excused away as a time slot fee and a €20 deposit, the latter never refunded despite no actual repair being conducted. Communication was inconsistent and dismissive; at no point did staff take meaningful responsibility or initiative. The issue with my scooter—a non-functioning throttle—remained unsolved after a week-long wait, with only superficial fixes performed. Not only did staff admit the display was water damaged (a condition not covered by your so-called “warranty”), but they also ignored my express instructions not to order any replacement parts. To add insult to injury, any request to refund the advance payment was flatly denied, justified as payment for “diagnostics” that led nowhere. Instead, I was offered an untraceable €20 store voucher, which felt like a last-ditch attempt to pacify an angry customer rather than genuine recompense.
The so-called “warranty” offers no real protection, excludes water damage without ever supplying clear terms and conditions, and any payment made is effectively lost, regardless of service outcome. Staff displayed an appalling lack of care, transparency, and professionalism; my scooter left your shop in essentially the same faulty state as when it arrived. This is not just incompetence—this is a systemic failure of customer service and warranty support that screams for urgent intervention. If this customer review lands with any weight, let it be clear: your business’s reputation and future viability are in jeopardy unless you radically overhaul your approach to warranty, transparency, and customer care. Avoidance is not just advised to customers—it will be inevitable if nothing changes.

Quick response and repair, friendly staff great customer service

My son got new brakes fitted on his e-bike. The brakes are great and he is delighted. We availed of the pick up and delivery service. It could be made a bit clearer when booking this that it was charged separately, charge for pick up and again for delivery, €15 each way. Apart from that a very good service.

Service and product was perfect and would recommend

Ordered the inner city 365 Pro on Saturday evening and it was delivered Tuesday morning which was brilliant. I had a problem with the folding mechanism. I rang the shop for assistance and the staff stuck with me until the problem was resolved. Highly recommended. Thanks guys.

Absolutely unprofessional. Telling us that our g2 pro is ready for collection since last weekend! Told to go get it TWICE went to collect not in stock. Absolute pisstake this close to Christmas yous should be shut down

These guys are just brilliant I needed my scooter back quickly for work and they repaired it same day Alias in the service dept looked after everything so professionally would highly recommend them

Ordered an electric bike and the staff are very friendly and helpful and keep in contact with you the day it is getting delivered

Very good service as always with Alfred the delivery driver who kept me in constant update about the delivery. Overall highly recommended to everyone.

The company can give their employees better training on how to deal with clients the worst place I been by far