Incomedirect Bewertungen 11

Like everyone else, I've tried to end my investment with Income Direct to no avail. I keep being told that the company is suing Westpac to try and release the funds but nobody has been able to update me on the courts progress. I too am no longer receiving my monthly interest as promised which is very much a worry. Does anyone know any further information regarding our chances of getting our money back ??

Hi Jodie,
I have tried searching for you on FB as having same issues however they have a lot more of my money and again its my SMSF so can't retire.
DB gives me the same run around - it's what he's been told I believe as I think there is a genuine guilt that he is feeling for all of us.
I have also attained legal representation and not even trying to contact them. You cannot get in touch with anyone unless you email customer service which will get you nowhere.
I'm so sorry you are going through this as I now know first hand how desperate this company makes you feel.
They are still advertising for new customers so they must be trading with liquid assets they are just choosing not to pay.
My interest ceased as soon as I gave notice after being paid my interest every month on time then bang no more money. I think they do this to keep customers happy so they don't pay them back but when you want your money back they make the call not to pay you.
I have no idea what thier motive is nor how they can live with themselves and/or why DB is still there if he is genuinely concerned with what is going on which he told me in my first conversation with him.
I'll let my legal team sort it out now.

Don’t go near them,
I’ve been with them 1.5 years. They are still trading and taking peoples money that they know they will never pay back. They are not making monthly payments to most people as stated in their agreement. It’s been three months now and no payments, the payments and constantly late. No extra interest paid for late payment and per t&cs
. No early realease is ever considered per their terms. Once they have your money you won’t see it again.
So many people not being paid. Now they are trying to trade in a couple of different names. MB private and the marbanc.
I invested a lot of money, please reach out we need to do a class action. Please search for me on FB. I have other contacts, you’ll find me under Jodie Maree, a scenic picture profile.
This was my SMSF and I can no longer afford to retire this year. This company is praying on the vulnerable.
They are also not in any office in melb as advertised. They also have one person manning the phone for new victims and one making calls to us vulnerable people trying to make out things are ok. LIES
I have requested information on where to address my issues to their legal team to no avail. But D B says I cannot talk to you as you have gotten a lawyer involved. But contined to withholds information on who the legal team are.
For those needing it, I have doing some investigating and this is them.
D M
at Mackay Chapman queen street Melb. But he also is not at the address which was in the same building and not answering emails. There is definitely a lot of unanswered questions.

I am a Board Member of a NFP and we invested $500k of Future Fund monies into Income Direct. It was for a 12 month period. Many Board members were nervous about Income Direct and resolved that the funds would be removed at maturity - Jan 25. That did not happen because the signed form was not in their hands on the anniversary date. We let it go and at the 9 month mark we requested all the information required to withdraw including a Board Resolution. Several Board Executives phoned in advance to ensure the withdraw notice was in their hands. So much so the GM phoned our GM and said "stop these people phoning me." The due date passed at the end of January 26 and due to liquidity issues the funds were not released. Our partial satisfaction is that we receive, without fail our monthly interest. Would not recommend Income Direct to anyone. SMSF's and NFP's beware!

I would like to warn all investors about what has happened to me with investing with Income Direct. I invested a large sum of money on a 12-month term deposit. I was diagnosed with throat cancer in 2025 & have been struggling since. My wife & I decide to downsize our present home. We put a deposit on another house of $90,000. We gave Income Direct the notice they required for us to redeem our money at maturity. We got an E-Mail to say the request would be sent to accounts. When the term was up no money came through. I contacted Income Direct by phone to be told that they were in (LIQUIDITY RISK) & payment would be delayed & this is the risk we have to take, that was in December 2025. We have been paid $20,000 out of $ 800,000. We have lost the $90,000 Deposit. When I told them about the deposit I was told apologies for the inconvenience.
Income Direct is a subsidiary Marbanc international

Our company is currently pursuing formal legal proceedings against Income Direct in relation to an unpaid debt of approximately $1.4 million plus accrued interest (in excess of $100,000).

This matter has been raised repeatedly over an extended period with both the company and its directors. Despite multiple opportunities to resolve the matter commercially, payment has not been made.

The documented steps taken to date include:

1) Numerous written payment requests
2) Direct communication with company representatives
3) Formal demand issued
4) Final notice of default issued to the directors
5) Engagement of external legal counsel
6) Filing of a Writ of Summons
7) Attempted personal service at the registered office recorded with ASIC
8) When our process server attended the registered office in Melbourne as listed on official ASIC records, the premises were found to be vacant at the time of attendance. Photographic evidence was obtained.
9) Under section 109X of the Corporations Act 2001 (Cth), service may be effected by leaving documents at a company’s registered office. We are proceeding strictly in accordance with the statutory framework.

Litigation of this scale is not commenced lightly. It is expensive, time-consuming, and disruptive. However, where substantial commercial sums remain unpaid and formal demands have been ignored, directors have governance obligations to address the situation appropriately.

The matter is now before the Court. Income Direct has 21 days from valid service to enter an appearance. Failing that, default judgment will be pursued.

This review is published as a factual account of our experience and the procedural steps now on record.

It is very strongly recommended that any party considering engagement with Income Direct should conduct careful and independent due diligence.

I finally contacted Income Direct 21 days out from when my 2 year term was due to end in order to find out how it would be paid. Before that I tried to contact my customer rep but her email address was no longer valid!
The new rep ( unknown to me) told me that because I had failed to request the capital return 30 days prior to the redemption date it would automatically rollover for another 2 years.
They were relying on a clause in the fine print of the application form that had the 30 day clause which I did not see but signed. The also rely on other terms mentioned in the sales brochure to invoke other punitive terms. They claim it was a legal agreement.
It is clearly not with no signatures or initials required.
So , according to them I know have a 4 year agreement! whereas all the initial discussion was about 2 years not a rolling 2 years.
But if the Board of Directors meet and review my request they may agree to pay me part or all of my capital but that will take 90 days to implement with no interest paid.
After several emails I am no further advanced so I have decided to warn other investors about the ethics of this crowd.
I am 82 years old and need the money now to live on. They assume I am old and stupid and will cop this treatment. They no not know I majored in Commercial Law doing 3 years of it as part of a degree, have a MBA and have consulted for a state body in a major legal dispute with large corporation.
They fail to understand that under commonwealth law they were obliged to highlight any variation from the original negotiated verbal agreement that was contained in the application form- the rollover clause hidden in the fine print.

BEWARE
DO NOT INVEST WITH THIS BS SCAM OF A COMPANY.
The minute your term finishes they do not release your money.
Like the Eagles song, you can check out anytime you like but you cannot leave.

Since my previous review in November I was contacted by Income Direct’s executive manager via a phone call. He said I can't put this in writing. His words were,"If you take all the google reviews down from Income Direct, Marbanc International and MB Private we will give you your money back over 2 payments, 2 weeks apart". He also said,"If you go through a lawyer it will take a lot longer for you to get your money back". I went home and took the reviews down. I received my money in 2 payments. Once the money was received I put reviews back up.

DO NOT INVEST WARNING
I invested in Income Direct Australia with a large sum of money in 2023. If you need your money back prior to maturity there is a clause saying up to the discretion of the board and chairman. Many have tried to get their money back prior to maturity and it is never approved (There are 2 google reviews that state this). Mine was also not approved when they defaulted on their contract. I was told you only have 2 months until maturity so just wait until then.
I filled out the form to have my funds release at maturity. I even received an email from the executive chairman stating that it was confirmed that redemption of my funds will be on the 25th of Nov as I requested. Well yesterday on the 20th I was called by my new account manager (5th one since March), saying I was not getting my money due to a bank being frozen and liquidation issues. They said they didn't know when id be getting it, but they could do small payments here and there until it was paid off called Tranche payments of which is not apart of my contract. I need my moneys paid in full.
In August when I first complained about defaulting on their agreement, I was told back then that the bank was frozen. On the 26th of Aug they said the bank issues were resolved. Now they are stating again their banks are frozen. I am about to go onto the disability support pension, and I need my money that they are holding to stop me becoming homeless. On their google reviews there is a person who can't retire because Income Direct Australia will not release her money early. This is my life savings and they have said they are not giving it back on the 25th of November.
I cannot see any other issues online re Income Direct Australia, but if I'm having issues I'm sure there are more. But another my account manager said yesterday was, if you complain to anyone it will take longer for your money to return if they get investigated. Another scare tactic to stop people doing anything.