I booked and paid via the app but could not find the voucher. The staff member says the app needs refreshing as it does not update automatically. If you don't know that, it is very frustrating! Close... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnCroydon Road, BR3 4AA Beckenham, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just had my car washed, and while the staff at the car wash were incredibly friendly and helpful, I was a bit disappointed with the results. The automatic machine left wash marks on my car, which i... Mehr ansehen
Unternehmen hat geantwortet
Really friendly car wash. Sometimes I can find these places quiet daunting (silly I know) but they are very straightforward and kind when it was obvious I wasnt sure what wash etc to get. Clean car..... Mehr ansehen
Unternehmen hat geantwortet
I dont think the guys there like or respect women, they try to rush you so you dont catch what they mean and cant then use the app. Theyd rather just take the extra money, and perhaps because their en... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Kontaktinformationen
Croydon Road, BR3 4AA, Beckenham, Vereinigtes Königreich
3.6
Akzeptabel
82 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Im so happy with the car wash
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von IMO Car Wash - Elmers End
BleonKryeziu,
We are so happy you enjoyed our car wash!
IMO Car Wash
Service was so poor ,pre spray guu…
Service was so poor ,pre spray guu sprayed only one wheel, other guy brushed only one side of the car ,after my car dried was not enough clean stains all over the car ,had to wash it again with local car wash.
Don't recommend Elmers end branch
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von IMO Car Wash - Elmers End
lukasz murza,
We appreciate your feedback and regret that the service at the Elmers End branch did not meet expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The way the person was telling me how…
The way the person was telling me how to use thr app was a bit rude. I was asking if I can pay via app and it wasnt a pleasant conversation. Not a great place to go ever and wouldn’t recommend to anyone.
7. Mai 2026
Antwort von IMO Car Wash - Elmers End
MT,
We appreciate your feedback and are sorry to hear that your interaction was unpleasant. We aim for respectful service, and we'll address this to improve our customer interactions.
IMO Car Wash
Antwort von IMO Car Wash - Elmers End
Vj natural flooring,
We're happy to hear that you enjoyed the great value of our car wash! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
The machine stop working had to go…
The machine stop working had to go forward missed half of the car wash the car was still dirty when I left
29. April 2026
Antwort von IMO Car Wash - Elmers End
Gregory Booth,
We regret the machine stopped and the wash was incomplete, leaving your car dirty. Please contact us directly with details at our customer service email.
IMO Car Wash
Easy cleaning , affordable price.
I love coming here. I buy a prepaid wash pack (the more you buy the more you save) and show the QR code to the guy there, he scans it and off we go.
The only reason I gave 4 stars, is that recently the car doesn't get dried as much as it used to.
27. April 2026
Antwort von IMO Car Wash - Elmers End
Linda Clarke,
We appreciate your feedback and are glad you enjoy the prepaid wash pack. We'll look into the drying issue you mentioned to ensure we provide the best service possible. Thanks again!
IMO Car Wash
The foam gun was not available
The foam gun was not available, again, for my Ultra HD wash at the Elmers End branch. I resent paying for a service I don't receive.
25. April 2026
Antwort von IMO Car Wash - Elmers End
Norman Watson,
We regret that the foam gun wasn't available during your Ultra HD wash. We appreciate your feedback and will investigate the equipment availability at the Elmers End branch.
IMO Car Wash
I felt very rushed
I felt very rushed. The staff worked quickly hosing down before I drove the car into the car wash. The water looked filthy but seemed to clean ok. Windows were streaky though.
24. April 2026
Antwort von IMO Car Wash - Elmers End
J Binley,
We appreciate your feedback and we're sorry you felt rushed and the windows were streaky. We'll review our processes to improve the experience.
IMO Car Wash
Bought ceramic xtr for free triple foam…
Bought ceramic xtr for free triple foam wash.
Nothing received
18. April 2026
Antwort von IMO Car Wash - Elmers End
OtwotoSpusu,
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The car was left with soap all over the…
The car was left with soap all over the back window, wing mirrors and not dried in various places. When dried there were dirty “drip marks” all over the car, especially the front window.
21. April 2026
Antwort von IMO Car Wash - Elmers End
Andy M,
We appreciate your feedback and regret the soap and drying issues. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Really friendly car wash
Really friendly car wash. Sometimes I can find these places quiet daunting (silly I know) but they are very straightforward and kind when it was obvious I wasnt sure what wash etc to get. Clean car... happy customer
12. April 2026
Antwort von IMO Car Wash - Elmers End
Hayley,
We're happy to hear that you found our car wash friendly and straightforward! We aim to create a welcoming environment and are glad you had a positive experience and a clean car. Thank you for your feedback!
IMO Car Wash
Paid almost £10.50 for car wash and…
Paid almost £10.50 for car wash and when car came out it was almost as dirty as it went in just washed but not cleaned. seems like all fancy names but no actual cleaning power in the chemicals being used. I would prefer to go back to hand car wash and pay £8 which will be much better service and better cleaning quality.
Staff more interested in taking payment rather than actually cleaning the car.
12. April 2026
Antwort von IMO Car Wash - Elmers End
Many thanks for your review. Please contact us via our website so that we can investigate further.
Many thanks
IMO
Antwort von IMO Car Wash - Elmers End
Marina Tulley,
We appreciate you sharing your experience with us. We're so happy to hear that you found our staff friendly and professional!
IMO Car Wash
Antwort von IMO Car Wash - Elmers End
LZ,
We're happy to hear that you found our service quick and easy! We appreciate your feedback on the convenience of online payments.
IMO Car Wash
Ash was very good
Ash was very good, I was a new customer and made me feel at ease and even gave me a complimentary extra for being a first time customer
9. April 2026
Antwort von IMO Car Wash - Elmers End
customer,
We're happy to hear that you felt at ease as a first-time customer! We appreciate your positive feedback and are so glad you enjoyed your experience with us.
IMO Car Wash
Antwort von IMO Car Wash - Elmers End
and Deliver To Steve Attwood,
We're glad you found our services quick and easy, especially with the new QR option! We appreciate your positive feedback.
IMO Car Wash
Easy just scan qr code and got discount…
Easy just scan qr code and got discount even better
2. April 2026
Antwort von IMO Car Wash - Elmers End
Sacha Peart,
We're happy to hear that you found it easy to get a discount by scanning the QR code! We appreciate your positive feedback and are glad you enjoyed it.
IMO Car Wash
Car wash didn’t clean the allot wheels…
Car wash didn’t clean the allot wheels ! It still looks filthy. Won’t use again.
1. April 2026
Antwort von IMO Car Wash - Elmers End
Ash,
We appreciate your feedback and regret that the wheel cleaning was unsatisfactory. This does not reflect our standards. We will review our processes.
IMO Car Wash
Part of the car just weren’t wash…
Part of the car just wasn’t washed properly. Previously I’ve had a bad experience and wrote to IMO and have just been completely ignored - as I expect this experience will be - £16 not cheap
29. März 2026
Antwort von IMO Car Wash - Elmers End
David Strawson,
We appreciate your feedback and apologize that the wash was not up to standard. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Many thanks to the team who went above…
Many thanks to the team who went above and beyond to get my car clean
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von IMO Car Wash - Elmers End
Robert Rolfe,
We appreciate you taking the time to share your experience! We're happy to hear that our team exceeded your expectations and got your car clean.
IMO Car Wash
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