Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "e... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
online ordering so easy, next day delivery, hats not to like.
I have dealt with Ideal Bathrooms for many years, they rarely have no stock of the items I require, are always helpful and have dealt with any issues that have arisen quickly.
I contacted Ideal Bathrooms as there had been an issue with a delivery ordered from another company. I had contacted said company on numerous occasions, so in desperation decided to go direct to the s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Call us Idealists, but we think everything should be perfect – or at least as close as is humanly possible. As the UK's No.1 we believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept. Over the last 40 years we've learned what our customers want, the pressures you're all under and understand how tough it is out there – and we'll do everything in our power to help you succeed.
Kontaktinformationen
1 Arnold place, MK1 1FD, Milton Keynes, Vereinigtes Königreich
- 0800 634 2600
- NewOrders@idealbathrooms.com
- www.idealbathrooms.com
3.8
Gut
32 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Would leave zero if possible
Would leave zero if possible. No idea over the phone. Couldn't organise a proverbial drinking session. Cant take items back personally - have to get them picked up. Then the time they give you is "earlier than we allow so the driver has gone 30 miles away" and will be with you much later". Useless, absolutely useless
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ideal Bathrooms
Hi Steve,
I’m really sorry to read about your experience This clearly hasn’t gone as it should, especially around the collection arrangements and the driver timing. I completely understand how frustrating that must have been.
We’d really like the opportunity to look into this properly and understand exactly what happened, as this isn’t the level of service we aim to provide.
If you’re happy to, please could you contact me directly at Hayley.chalk@idealbathrooms.com or 07702723130 with your order details, or reply here and we’ll reach out to you?
Thanks for bringing this to our attention . We’d really like to put this right.
Damaged bath and zero customer service
Not so ideal regarding a failed delivery. Ordered from Plumbworld but was shipped direct from Ideal bathroom, it was a replacement bath. Got a call from Ideal the morning it was meant to be delivered from a friendly lady saying the bath had been damaged and they can't deliver and instead would be Monday (this was on a Thursday morning), the bath was a replacement for a single mother and 5 year old as she has a cracked bath so can't use. I then called back and asked if it could be for a Friday delivery or even Saturday delivery but no one bothered to even call me back, chased Plumbworld who were good to be fair and they also couldn't get it delivered sooner, they said they can't get it from another depot, all the vans were returning, don't do Saturday delivery. Literally zero effort on their part on something which was 100% their fault, very poor customer service, very disappointing
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ideal Bathrooms
Thank you for sharing your experience, and we’re very sorry to hear about the inconvenience caused. We understand how frustrating and disappointing this situation must have been, particularly given the urgency of the replacement. While we did contact you as soon as the damage was identified, it’s clear that our follow‑up and communication did not meet expectations, and for that we sincerely apologise. This feedback is being reviewed internally so we can understand what went wrong and ensure we do better in future. If you’d be open to it, we’d welcome the opportunity to discuss this further and see how we can help. - Hayley (Customer Care Manager)
As usual Perfect
As usual Perfect! service from A to Z. Either sales, rep, drivers, warehouse or accounts.
Thank you!
2. März 2026
Easy company to deal with
5. Januar 2026
Always carry good stock volumes
Always carry good stock volumes
delivery service you can rely on
2. Januar 2026
A pleasant company to deal with
I have dealt with Ideal Bathrooms for many years, they rarely have no stock of the items I require, are always helpful and have dealt with any issues that have arisen quickly.
1. Dezember 2025
As always nice and easy.
30. April 2025
It's always easy ordering and the…
It's always easy ordering and the delivery drivers are exceptional
2. Januar 2025
wrong quantity of items supplied.
2. Januar 2025
Antwort von Ideal Bathrooms
We sincerely apologize for the inconvenience caused by the incorrect order quantity due to a system error. Our customer service team has promptly contacted you this morning and successfully rectified the issue.
Thank you for your understanding and patience. We are committed to continuously improving our systems and services to prevent such issues in the future.
Efficient
Efficient
They had the items in that we wanted and needed quickly and delivered on time to us.
31. Oktober 2024
What a absolute bunch of clowns
What a absolute bunch of clowns, ordered items, was sent email saying being delivered on next day, sat and waited in ALL day nothing turned up. Spoke to company who stated it will be here following day sat and waited again. ..Guess what F*** ALL turned up now coming in 3 days time. What a S*** company. Apparently their system doesn't read my postcode properly....YEH RIGHT, just admit your a company who doesn't deserve to be trading and its useless
9. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Ideal Bathrooms
Hi Alan,
We apologise for the inconvenience this delay has caused. This issue has been raised with the appropriate departments and we are now aware of the issue that has caused this and are working on a solution to ensure that this doesn't happen again.
Kind regards,
Ideal Bathrooms
Goos quality products
Good customer service, quick delivery and good quality products.
1. Februar 2024
Delivered Quickly & Efficiently
31. Januar 2024
Bad service regarding collections etc
30. November 2023
Antwort von Ideal Bathrooms
Hello,
Thank you for taking the time to share your feedback with us, I'm sorry that you haven't had a good experience with our collections process. I belive one of our customer services managers should have just called you to discuss if there is anything we can do to improve this. We hope that your next experience with collections is a more positive one.
Kind regards,
Ideal Bathrooms
The ignoramus you got driving around…
The ignoramus you got driving around aylesbury in van KN72UNR is going to cause your company alot of trouble.
14. September 2023
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.