Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Mehr ansehen
Unternehmen hat geantwortet

Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL Glasgow, Scotland, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and t... Mehr ansehen
Unternehmen hat geantwortet
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping a... Mehr ansehen
Unternehmen hat geantwortet
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝
Unternehmen hat geantwortet
Always a pleasure to deal with the guys & girls at Thornliebank. They are always trying their upmost to come up with a solution to suit my needs. The service level is simply fantastic.
Unternehmen hat geantwortet
The UK's No. 1 Trade Kitchen Supplier.
Vom Unternehmen geschrieben
Unit 1, Thornliebank Industrial Estate, Spiersbridge Lane, G46 8NL, Glasgow, Scotland, Vereinigtes Königreich
Bittet Kunden um Bewertungen
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Always extremely helpful and nothing seems to be a problem

Antwort von Howdens - Thornliebank
All the members of staff are great and really helpful

Antwort von Howdens - Thornliebank
The staff in the branch is polite and great always happy to helpful

Antwort von Howdens - Thornliebank
Superb service from Yanka and kept up to date with full delivery and adjustments to kitchen all round amazing service again. Thanks again

Antwort von Howdens - Thornliebank
Too many issues to list!
Will not be using Howdens / recommending them to clients for any future kitchen supplies.
All issues raised were half heartedly addressed, with even replacement parts being delivered wrong / not redelivered. Have ruined any credibility with clients going forward.

Antwort von Howdens - Thornliebank

Antwort von Howdens - Thornliebank

Antwort von Howdens - Thornliebank
Yanka was a great help in designing and advising on a new kitchen for a rental property I own that needed replaced. The process was extremely easy and stress free, and the team were great at helping along the way with any issues that arose with the kitchen got fitted.

Antwort von Howdens - Thornliebank

Antwort von Howdens - Thornliebank
Great service and staff are very friendly and helpful.

Antwort von Howdens - Thornliebank

Antwort von Howdens - Thornliebank
The staff in the Thornliebank Site were super helpful, and very knowledgable. Bob & David were first class.

Antwort von Howdens - Thornliebank
Great products but more than anything great and very helpful staff. Use this branch nearly every day

Antwort von Howdens - Thornliebank
Sorry I must have missed the final response. The Thornliebank branch , manager ? has never contacted me.

Antwort von Howdens - Thornliebank
Had a great customer service at Howdens Thornliebank. Yanka did a great job on our kitchen and utility design! She was very helpful and professional. Highly recommend this branch! 🔝

Antwort von Howdens - Thornliebank
Absolutely delighted with our new kitchen! Yanka (kitchen designer) was very efficient. She listened to our specific needs and guided us through every decision. She utilised every possible space and the result is a kitchen with maximal storage, which flows well and is a pleasure to cook in. It also looks great! Highly recommend!

Antwort von Howdens - Thornliebank

Antwort von Howdens - Thornliebank
This issue has been rumbling on for 2 years at the Thornliebank depot in Glasgow. It all centred around a faulty worktop which was installed in 2020 by our joiners. On reporting a fault the worktop which was at the time discontinued was replaced and installed and replaced by another joiners. Great service although slow we understood with impact on srvices coming out of the pandemic.
The same fault occurred with it raising at the edges. We reported this again but it took numerous emails and phone calls from my wife to speak to the manager. This rumbled on for months with no resolution. The joiners said it was not a fitting issue (2 different joiners installed) with same result and Howdens said the worktop is not faulty. This deadlock continued until we were finally offered the original cost of the work top back in 2020 which would not buy a new one today. We would also have to pay for the installation at an approx cost of £1200-£1500 to fix the issue of there faulty worktop.
I emailed the store manager requesting contact details of the regional manager so we could dicuss this matter and try to get a resolution. The store manager never replied to my email.
I then contact Howdens head office customer service who then spoke to the store manager and regional manager with no change in stance. The customer service team at head office were very supportive and actively wanted to get a positive outcome. Finally 2 weeks ago I was told the regional manger was going to speak with me and the case was closed. Its 2 weeks later and the regional manager has still not contacted me?
Would I use Howdens again, no. Would I put people off using them? Well I would say you will be fine unless something goes wrong.
The communication we have experienced has been between lack of respect to the customer to incompetence. Avoiding and not dealing with things has left us drained and increasingly angry.

Antwort von Howdens - Thornliebank
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