Excellent. First time we've used it and it provided exactly what we wanted. Very straightforward booking. We'll certainly be using Hotel Direct again.
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Das sagen Bewerter
From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Mehr ansehen
This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Mehr ansehen
Made booking a rail/stay break straight forward with a great choice of hotels. All the information we needed was provided with reminders. Would definitely use again.
Unternehmensdetails
Vom Unternehmen geschrieben
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Vom Unternehmen geschrieben
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Kontaktinformationen
Bridge House, St Clement Street, TR1 1ER, Truro, Vereinigtes Königreich
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Hervorragend
6742 Bewertungen
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Great service
We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I telephoned Hotel Direct to book train seats and travel times and the call was handled in a polite, friendly and professional manner. Everything went smoothly and according to plan. Thank you.
11. Januar 2026
Bewertung ohne vorherige Einladung
Well priced and no hassle experience
Easy booking, good prices, clear and easy to follow comms.
10. Januar 2026
Bewertung ohne vorherige Einladung
Brilliant service and easy to use
Brilliant service and easy to use. Thought the prices were too good to be true, had to get my partner to check it was a genuine website.
Plenty of email reminders and notifications on what time I need to be where and when definitely book again and the hotel was brilliant and centre to everything we needed with two tube stations nearby
14. Januar 2026
Bewertung ohne vorherige Einladung
Hoteldirect theatre breaks was…
Hoteldirect theatre breaks was fantastic. It was all very easy to book hotel, theatre and rail tickets. Email communications were excellent. Good directions. Reminder emails and repeat rail tickets on the day were very useful. Highly recommended. We will use again.
13. Januar 2026
Bewertung ohne vorherige Einladung
Hotel direct is a great way for booking…
Hotel direct is a great way for booking your weekend packages away , used a couple of times & have never been disappointed 😊 highly recommended.
10. Januar 2026
Bewertung ohne vorherige Einladung
I paid £560 for abba voyage and nice…
I paid £560 for abba voyage and nice hotel package which took me along time to save , then we had illness at start of week so we rang you only to be to we try n sort it every day till last went past only to be told we couldnt transfer hotel ,and it was to late to sell the tickets which were selling at £165 each ,even found a site that buys them but it was to late because we kept getting fobbed off , we see the non refund policies but ifs I would of got a straight anser I would of sold the tickets for abba and atleast got some moneys back instead of beeing ripped off by you lot , very disappointed I am taking it to the ombudsman as I feels I tried n been mistreated and ripped off withs hard earned money n not even given the chance to swap when all illness n problems were sorted ,so here is my review wich I will be telling others how unprofessional this company is n how I was ripped off
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hotel Direct
Dear Mr Bowers,
I am saddened to hear that you are unhappy the outcome of your requested booking change.
Despite the terms and conditions of your theatre break booking and due to the circumstances in which you requested the change, we worked hard to try and amend this with our suppliers. As the non-changeable terms are set by them we are unable to deviate from this without their consent.
I can see that we were initially contacted by yourselves 5 days before the date of your booking and chased our suppliers daily until getting an answer from them 4 days later, which was the day before you were due to stay. Upon receiving notification that they would be adhering to the terms of the booking we let you know straight away. I do believe we did all we could to try and resolve this for you in the short timescale given.
Customer service is our top priority and it is very disappointing to hear that our efforts to assist you were not recognised and that you feel you were 'mistreated'.
It is unfortunate that we were unable to secure a change on your non-refundable, non-changeable booking on this occasion however I am satisfied that our team did all they could.
I wish you and your family well.
Kind Regards,
Hollie Volaisaya
Head of Operations
London theatre break
The ease of booking and the trust I had knowing the booking was secure, the hotel was going to be (and it was) comfortable and Hamilton the musical was outstanding. A successful weekend which was so easily organised.
10. Januar 2026
Bewertung ohne vorherige Einladung
Very easy process from start to finish
Very easy process from start to finish. Train tickets, theatre and hotel all booked with ease. Email confirmation received for each part. The whole trip went well
29. Dezember 2025
Bewertung ohne vorherige Einladung
Every part of our experience was…
Every part of our experience was fantastic. Would definitely book through Hotel Direct again.
18. Dezember 2025
Bewertung ohne vorherige Einladung
The hotel and show experience were as expected
The hotel and show experience were exactly as described so cant ask for more can you
5. Dezember 2025
Bewertung ohne vorherige Einladung
Absolutely amazing and such good value
Absolutely amazing and such good value. Highly recommend using this service and definitely will in the future
5. Dezember 2025
Bewertung ohne vorherige Einladung
Great value for money.
Great value for money.
I found Hotel Direct website clear and very straightforward. Really positive booking experience and excellent, timely communication.
Wouldn’t hesitate to book through Hotel Direct in the future.
26. November 2025
Bewertung ohne vorherige Einladung
Everything was seamless
Everything was seamless, from booking the show through to booking the travel and hotel stay. First class service, will definitely use again.
27. November 2025
Bewertung ohne vorherige Einladung
100% recommend and would use again.
We used hotel direct as we had received a gift voucher. Everything about the process was smooth and easy. The gentleman who made our initial booking was so friendly and helpful. It was nice to receive the email before travelling all was confirmed with the hotel. No concerns at all and would 100% recommend and use again in future.
27. November 2025
Bewertung ohne vorherige Einladung
Hotel direct is an excellent company
Hotel direct is an excellent company - very responsive anc helpful with our queries. Would recommend!
25. November 2025
Bewertung ohne vorherige Einladung
I booked a twin with two single beds
I booked a twin with two single beds, when I received the train tickets plus letter with details of times and hotel, it only stated one room 2 guests. I rang hotels direct to verify I'd get what I'd booked, as in the past, arriving at the hotel, found we had a double. I was told I would have to ring the hotel and arrange this. I did and the hotel were very helpful even emailing me immediately with confirmation. This reflects badly on your company, surely booking through you all requests should be honoured Eileen McPhee
18. November 2025
Bewertung ohne vorherige Einladung
We booked our London theatre break with…
We booked our London theatre break with hotel direct and we’re not disappointed! Great communication, well organised and great range of hotels and shows available . Included rail tickets in the package made it easy and cost effective for our break. Definitely recommend them and will use them again!
21. November 2025
Bewertung ohne vorherige Einladung
The hotel was perfect and the staff…
The hotel was perfect and the staff really friendly and helpful. They upgraded us as it was my husbands birthday and also gave us free access to the lounge room. We were 'wowed'. Thank you so much
17. November 2025
Bewertung ohne vorherige Einladung
Definitely use hotel direct
Use Hotel Direct for all our trips to London and definitely recommend
Good prices and choices. Hope they keep President Hotel in their books
14. November 2025
Bewertung ohne vorherige Einladung
Hotels direct - the human touch
When there was a problem with our booking going through, a real person sorted it out and emailed asap.
It was a real person who phoned to check if our room request was for a double or a twin.
I'm happy to book online but need the reassurance that there are humans there to solve any glitches!
13. November 2025
Bewertung ohne vorherige Einladung
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