Excellent. First time we've used it and it provided exactly what we wanted. Very straightforward booking. We'll certainly be using Hotel Direct again.
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Das sagen Bewerter
From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Mehr ansehen
This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Mehr ansehen
Made booking a rail/stay break straight forward with a great choice of hotels. All the information we needed was provided with reminders. Would definitely use again.
Unternehmensdetails
Vom Unternehmen geschrieben
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Vom Unternehmen geschrieben
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Kontaktinformationen
Bridge House, St Clement Street, TR1 1ER, Truro, Vereinigtes Königreich
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Hervorragend
6741 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Antwortet meist innerhalb von 1 Woche
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Fantastic
The whole booking experience was made so easy with the hotel and show tickets included. I had to change my booking because I'd got mixed up and my problem was dealt with quickly and efficiently. Definitely recommend and I will be using them again
29. Mai 2026
Bewertung ohne vorherige Einladung
Hotel Direct exceeded expectations
Hotel Direct excellent, listened to our needs, very efficient & after sales service good too. I appreciated communication the day before departure that our booking details had been confirmed.
20. Mai 2026
Bewertung ohne vorherige Einladung
Close to a scam in our experience
We found it almost impossible to find what we were looking for. If you're trying to plan a weekend away and looking for a nice boutique hotel somewhere then good luck searching for that. If you know the exact hotel you want (from their pretty limited selection) and the exact dates of travel then you may have better luck. But even if you do find something that hits the spot, you then need to go direct to the hotel to get the rest of the information you need about rooms, parking and so on.
And if someone has kindly given you a voucher and the hotel price is less than voucher value, you lose the whole difference.
Prices almost always cheaper going direct to the hotel.
All in all, leaves a pretty nasty taste in your mouth...
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hotel Direct
Dear Mr Dexton,
I am sorry to hear you were unhappy with the many hotels we offer on our website.
We specialise in UK City breaks and London theatre breaks with vast hotel options, including boutique style hotels. We do require exact dates of travel as we work on live availability in order to offer the best package or hotel deals.
We can also provide any information not available on our website by phone, including room information and availability, parking details, disabled access etc.
Vouchers are only usable for one booking and our terms and conditions of the voucher are shown on the vouchers themselves.
Our team is available Monday to Friday, 9AM to 5PM to answer any questions you may have about the hotels we feature.
Kind Regards,
Becca Saunders
Reservations Manager
‘Wicked’ weekend
From the booking process, to actually seeing the Wicked show and staying overnight at the Thistle Bloomsbury Hotel, the whole experience was AMAZING. Would highly recommend. Thank you
16. Mai 2026
Bewertung ohne vorherige Einladung
Everything was done for us
Everything was done for us - but at a price. The hotel and show were both excellent but we paid a premium price for that. If we had booked direct with the hotel and theatre it would have been quite a lot cheaper.
4. Mai 2026
Bewertung ohne vorherige Einladung
Everything from start to finish on our…excellent
Everything from start to finish on our trip/stay to London with Hotel Direct was excellent
We would highly recommend
Will Definitely book with them again for our next city break
28. April 2026
Bewertung ohne vorherige Einladung
Questions answered satisfactory
I contacted Hotel Direct a couple of times and on both occasions my questions were answered to my satisfaction
17. April 2026
Bewertung ohne vorherige Einladung
Booking train, hotel and show with Hotel Direct
Hotel Direct web site was very clear and easy to use. I had saved the train tickets on my phone, but I didn’t need to because Hotel Direct notified me with the ticket QR codes on the out journey and then again on the return journey.
17. April 2026
Bewertung ohne vorherige Einladung
Very smooth service
Booked though hotels direct after researching tickets and a hotel, I found the price offered by hotel direct was lower so thought I'd take the risk...and it payed off. Our hotel was 10mins walk from the theatre meaning we avoided needing a taxi. The hotel was lovely, I would never have found it myself (usually I stick to big chains when traveling with my young daughter), but it was great.
The day before travelling I recieved an email just confirming the hotel and theatre ticket info and I found that reassuring. I would definitely use hotel direct in the future.
16. April 2026
Bewertung ohne vorherige Einladung
Everything went smoothly
Everything went smoothly, hotel excellent, seats at the theatre spot on all at a very reasonable price. First time user but will definitely use this site again.
14. April 2026
Bewertung ohne vorherige Einladung
Seamlessly organised
Seamlessly organised, kept informed and great value.
16. April 2026
Bewertung ohne vorherige Einladung
Last minute booking was handled brilliantly
Last minute booking was handled brilliantly revived tickets for rail travel within 2 days. Our trip to London booked through hotels direct was great could not ask for an easier reliable service.
5. April 2026
Bewertung ohne vorherige Einladung
Excellent experience
Very easy website, communication was excellent, will definitely be using this site again as the deals are fantastic
3. April 2026
Bewertung ohne vorherige Einladung
Great location
Great location. Fantastic rooms , spotless, very modern , everything you need .
Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Wedding Anniversary. We will be back. Thank you x
3. April 2026
Bewertung ohne vorherige Einladung
Marvellous Service
First class arrangements & service.
28. März 2026
Bewertung ohne vorherige Einladung
What a pleasure...
This is the second time I've used HotelDirect. A diamond service that I cannot fault. From the beginning, everything was so easy and straight forward. I was kept up to date on all aspects. All tickets and info came to us as and when promised. The service took away any worries I had about visiting London. I would definitely use this company again and have recommended them to several friends.
26. März 2026
Bewertung ohne vorherige Einladung
The Hotel Tower Hotel london
Thr Hotel, Tower Threstle, was excellent good value snd great location
29. März 2026
Bewertung ohne vorherige Einladung
Great value for money
The show we went to see was as brilliant. The hotel was clean and the room was spacious. Comfortable beds, very clean bathroom and decor was fresh. The staff were very friendly and helpful. The location was perfect. Great value for money. We are looking forward to returning soon.
27. März 2026
Bewertung ohne vorherige Einladung
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