Everything delivered as & when expected. All put in an appropriate place, close to the wood store & garage. Also they keep you informed when there are offers coming up, so you can take advantage of... Mehr ansehen
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Das sagen Bewerter
Great products, consistent quality over the several years that I've ordered from them. The delivery drivers deserve a mention too. They always leave the logs neatly stacked in a sensible place and ens... Mehr ansehen
Excellent service. Kept informed about delivery which was spot on for time and trackable. Friendly driver. Still use smokeless fuel as a tribute to my late father and grandfather who were coal men.
The delivery driver rang to say he was dropping it iff. He was not my normal driver so was checking where to leave it. I met him at the door. He was polite and friendly and was careful when handling... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Homefire is the UK's leading smokeless fuel and kiln dried firewood manufacturer and supplier, putting sustainable warmth and comfort at the heart of your home. With a nationwide network of stores, you can be sure you're getting high quality low smoke fuel for your appliance.
Kontaktinformationen
Homefire Group Ltd. Westthorpe Fields Road, Killamarsh, S21 1TZ, Sheffield, Vereinigtes Königreich
- 0345 4501163
- feedback@cplindustries.co.uk
- www.homefire.co.uk
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Great products
Great products, consistent quality over the several years that I've ordered from them. The delivery drivers deserve a mention too. They always leave the logs neatly stacked in a sensible place and ensure the back gate is secured after. Highly recommended.
My order was received and delivered…
My order was received and delivered without any problems. The driver was pleasant and efficient.
Thank you
Val
Great offer price
Great offer price. Delivered promptly. Friendly service. A really nice company to do business with.
Bulk Buyer Beware
Since 2007, I have bought Taybrite in bulk from Homefire/Coals2u/CPL. The summer sale was always great value and the coal excellent, as was delivery and customer service.
Sadly, I won’t be buying from Homefire again.
My most recent delivery of 40 bags (from Tamworth depot) had so much broken coal and coal dust in each bag (about 15-20%), I spent ridiculous amounts of time picking out usable bits; and when I say ‘broken’ I don’t mean broken in half but pulverised into small unusable pieces.
When I contacted Homefire Customer Services to complain about the condition of the coal, the initial response was to ask whether I had checked the coal within 14 days of delivery - as if I would have opened 40 bags of coal in the summer to check the condition.
Customer Services eventually offered me 5 complimentary bags with my next order of 40 bags, which I declined. As a longstanding customer of nearly 20 years who has never previously complained, a proportionate refund or credit on my account would have been the most appropriate and appreciated response, and would have secured my continued customer loyalty, at least for another year pending the condition of the next delivery.
Maybe I was unlucky but I’m not about to risk spending another £680 to find out.
Sadly, it appears that these days, buying in bulk from Homefire during the ‘summer sale’ risks being a false economy and an opportunity to shift sub-standard bags that have been badly stored and handled at the depot.
Good discount for buying in the summer
Good discount for buying in the summer. Prompt delivery and delivery guys were very cheerful, despite unloading 40 bags in the blazing heat.
Reliable delivery
Competitive prices, reliable delivery service, good range of fuels available. I have purchased from Home fire a number of times and have always been satisfied with their products and service.
The quality is always excellent
The quality is always excellent. Have been ordering for years. I am pleased shrinkflaton hasn’t taken hold at this merchant. Will order wildfire coal and wood again next year. Thank you.
Excellent service as usual
Excellent service as usual. Helpful delivery driver. Never had any complaints!
Found the driver was very helpful and…
Found the driver was very helpful and polite delivery was on time if possible I would recommend this company
Awesome service as always
I’ve subscribed and use Homefire a lot never had an issue and friendly helpful staff on the phone
Delivered on date arranged …
Delivered on date arranged within said time frame, and stacked the bags in a very tidy stack, in the coal shed, polite and courteous delivery team
Always great service turn up when you…
Always great service turn up when you say you do.....excellent product decent price
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