Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
Unternehmen hat geantwortet
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Das sagen Bewerter
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... Mehr ansehen
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... Mehr ansehen
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Woking
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, Vereinigtes Königreich
- 0345 640 7084
4.3
Hervorragend
89 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very friendly and helpful staff
25. Juli 2024
Bewertung ohne vorherige Einladung
Delivered with care and on time!
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
13. Juli 2024
Helpful staff
Very helpful staff and found what I wanted
8. Juli 2024
Bewertung ohne vorherige Einladung
The staff were very good
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
8. Juli 2024
Bewertung ohne vorherige Einladung
Very easy collection
Very easy collection, very polite member of staff
7. Juli 2024
Bewertung ohne vorherige Einladung
Easy to order online and collect
Easy to order online and items were ready to collect within the hour. Good communication throughout.
1. Juli 2024
Bewertung ohne vorherige Einladung
Love Homebase
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
21. Juni 2024
Bewertung ohne vorherige Einladung
Great customer service from pam on the…
Great customer service from pam on the checkout
20. Juni 2024
Bewertung ohne vorherige Einladung
Dead and dying plants
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Woking
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So straightforward.
19. Juni 2024
Bewertung ohne vorherige Einladung
Quick collection of picture
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
10. Juni 2024
Bewertung ohne vorherige Einladung
Click and collect service
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
8. Juni 2024
Bewertung ohne vorherige Einladung
Incredible service!
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
29. Mai 2024
Bewertung ohne vorherige Einladung
I am a regular at this homebase I have…
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Woking
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent visits with us - We've raised this with the instore management team to ensure this is reported and dealt with as quickly as possible. Please reach out if you'd like to discuss further.
Thanks,
Team Homebase
i was shopping today in homebase and…
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now
21. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Woking
Hi there,
Thank you so much for bringing this to our attention, we will follow up with the store manager to assure this has been logged and fixed as a matter of urgency.
Thanks,
Team Homebase
Pam always offers a personal touch
Great choice of products and Pam always gives a personal touch at checkout
9. Mai 2024
Bewertung ohne vorherige Einladung
Staff polite and extremely friendly
Staff polite and extremely friendly
6. Mai 2024
Bewertung ohne vorherige Einladung
Not a great first time
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.
21. April 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Woking
Hi Estelle,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store. Please get in touch on the following link if you'd like to discuss further - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
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