My order was missing as it was collected by another customer. I had to wait for this issue to be resolved and get a new item.
Standort
Standort wechselnSevenoaks Retail Park, Old Otford Road, TN14 5EW Sevenoaks, Kent, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had to collect a click & collect. The staff were helpful sorting this, and for cancelling another order from another branch. This was helpful as they found what we needed at this branch in the cl... Mehr ansehen
Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully ju... Mehr ansehen
Not happy. Required 4 tins of paint (buy one, get one half price). Website said store had stock, so ordered. Only 3 available and third would have been full price so just took 2. Have to wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Sevenoaks
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Sevenoaks Retail Park, Old Otford Road, TN14 5EW, Sevenoaks, Kent, Vereinigtes Königreich
- 0345 640 7119
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Really easy collection
Really easy collection. The two young ladies who dealt with our collection were both really helpful and lovely and polite saying have a nice day. The whole process was quick and easy.
Very friendly staff and great price BBQ
Very friendly staff. Ordered on line collected an hour later. Excellent all round!
Order given to someone else!
My husband went to collect the order and they had given it to another customer and no others in stock! Homebase have sent a text to say thank you for your order… I sincerely hope to receive the refund and some compensation for the error especially when they apparently request id!

Antwort von Homebase - Sevenoaks
Very good service
Very good service
Excellent value for money
Horrible experience.From being in store…
Horrible experience.From being in store at Sevenoaks to be told that my garden furniture wasn’t in stock, to the be told it’s out of stock everywhere. To then find it online, to the money then be taken and then to be told it would arrived on 23rd July. From the promised delivery date, to the delayed date, to be delayed again, and again and again. Won’t be using Homebase again. Then the delivery was missing parts!! The ridiculously low amount of compensation I received to the poor customer service.

Antwort von Homebase - Sevenoaks
Great service
Easy to order online, item was ready when store opened, staff friendly and efficient at collection.
The man serving was extremely unhelpful…
The man serving was extremely unhelpful and rude. He had a very ‘can’t be bothered’ attitude.

Antwort von Homebase - Sevenoaks
I shop here often
I shop here often and the staff are lovely! I always find what I need at an ok price. I love the click and collect service, it’s very convenient
We went in to purchase a new kitchen…
We went in to purchase a new kitchen and the in store kitchen designer, Richard, was excellent from beginning to end.
Highly recommended.
Easy to order
Easy to order, lovely helpful staff at Otford Homebase when collecting our purchase.
No self assembly instructions.included
No self assembly instructions.included.
Utterly useless thanks a lot.

Antwort von Homebase - Sevenoaks
Great staff
Great staff
Very helpful and charming Dave from warehouse
Good service
Efficient, collected within the hour, quick service. Easy!
Fair price easy to order online.
Homebase came through for us!
Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully justified and his surveying of goods needed was excellent ie Shower Fittings, Integrated Sink and Toilet Unit and Tiles etc! All in all a a job well coordinated! Thank you Homebase!
Darren ( Manager) and Norma (Customer…
Darren ( Manager) and Norma (Customer service desk) helped me with an online return(delivery with missing parts) that could not be disassembled. Understood my problem and helped me with my return. (unlike the online customer service) Thank you both very much.
Easy collection good service
Easy collection good service. Helped me carrying heavy gardening stuff into my car
Excellent customer service in Sevenoaks branch!
I visited the Sevenoaks branch today and was served by a lady called Vicky and young man who I think was a manager/supervisor. Both were really lovely and were extremely helpful. They were really friendly and had great product knowledge. The young man/manager even sought further advice for me from their paint specialist who was also very helpful. I couldn't have asked for better service.
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