Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... Mehr ansehen
Unternehmen hat geantwortet
Moor Allerton Centre, King Lane, LS17 5NY Leeds, West Yorkshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Having driven 50 minutes to collect a click and collect, we found the item to be cracked and faulty as we were loading it in the car. As there were no others available in store, we left empty handed.... Mehr ansehen
Unternehmen hat geantwortet
Me and my husband been to many stores looking to buy a new Kitchen at best price .we visited Leeds homebase at Allerton Centre and we spoken to Frances Ballance who is a Kitchen and Bathroom Expert .... Mehr ansehen
The goods were quickly brought to the till so there was no delay. They were exactly as ordered so that side of the transaction was fine. I also bought a couple if other things one of which I had to c... Mehr ansehen
We used Homebase for the kitchen after seeing the good job of my parents in Plymouth. Very pleased, so when the opportunity arose for a new bathroom went back to see Frances again. She doesn’t disappo... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

Moor Allerton Centre, King Lane, LS17 5NY, Leeds, West Yorkshire, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great experience ordered by click and collect, and collected same day. Everything was quick and efficient, staff were great.
I ordered some grey anthracite cup handles that I really liked but then found there were no matching knobs or bar handles to go with them. This was disappointing and a little strange I think but Homebase refunded me without an issue.

Antwort von Homebase - Leeds
Ordered a Kacher pressure washer click & collect in Leeds. After travelling from Wakefield to pick up order only to find they had given me the wrong item. Had to go back to change it. Luckily they still had one.

Antwort von Homebase - Leeds
Ordered and collected in just over an hour.
Did click and collect order, both items showing in stock. However one item was then cancelled as it was not in stock. Got to store, no one at click and collect desk so had to go and find someone. Not the first time this has happened.

Antwort von Homebase - Leeds
Home base moortown Ordered it was done in the hour when I got there it was ready to pick up . Was wanting some pea stones but they had non in the store so look on line said 10 so I asked and they said they hadn't been written off yet as broken bags. So been checking and they still haven't done it . Really need some pea stones they need to correct the figures so customers can buy
I found the colour of paint I needed, which I was unable to find anywhere else. Ordering online for collection was very simple.
Just bought something cashier mathew needs to understand what customer service is. How are you or thank you should be basic skills than just ignoring you.

Antwort von Homebase - Leeds
Really pleasant staff, whole process was quick and item was ready for me when I arrived
On line order. Text received within the hour saying ready for collection. Staff at Moortown, Leeds store extremely friendly and helpful.
Easy and straightforward . Delivery efficient and contact good..
Flymo lawnmower was on promotion at a good price.
Product easy to order online and I was kept updated on the store collection date.
It was easy to order online and to pick up via click and collect
Friendly and quick service.
Put the garden set into my car, no problem. Thank you
Really good - until I came to try to remove the sticker asking for a customer service review…which wouldn’t come off cleanly and required careful (time consuming) scraping off and wiping away the residue (with lighter fluid) 😬🤦🏻
Staff is friendly and service is efficient and fast!
Excellent service. Click and collect order ready on time. I was kept up to date when the order was ready to collect from in store. Courteous and helpful staff
Quick and easy to collect.
The young man lifted the boxes into my car as a matter of service. Greatly appreciated as I wouldn’t have managed them on my own.
Had a disappointing experience. Picked up my tin of paint, when I got home the lid had come off and paint was everywhere inside my shopping bag. Thank goodness I didn’t put the tin directly in the boot of my car, and my shopping bag was robust enough not to leak.
Given that I usually have to prise the lid off a new paint tin with a flat edge screwdriver, I have no idea how this happened. Could I have been sold a tin of paint that had been returned after being opened?
Sent emails to the customer services, but they have all bounced back.

Antwort von Homebase - Leeds
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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