No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Mehr ansehen
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Mehr ansehen
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Harlow
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Edinburgh Way,, CM20 2TN, Harlow, Essex, Vereinigtes Königreich
- 0345 640 7802
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Harlow 0150
Harlow 0150
Very capably assisted by Charlie.
Pleasant polite helpful.
Couldn’t ask for more.
Easy web search
Easy web search, great discount, product ready at collection point in my local store and pleasant staff.
Really helpful and apologetic about a…
Really helpful and apologetic about a pricing problem. Also very quick at dealing with it. Thank you Charlie.
Charlie lovely young Man
I paid for an Item at the till and Charlie served me what a lovely young man polit and a very nice smile
Found what I wanted
Found what I wanted, came up to the till and Harry gave me a smile and beckoned me over to his till, thanks Harry.
Great customer service
Great customer service and friendly too. Karen answered my questions efficiently and made me feel valued as a customer.
Denice Jennings made buying from HB a…
Denice Jennings made buying from HB a pleasure and consideration of other sources irrelevant - we were made to feel valued and important!
Great team
Great contact from store about times items expected in store.
Staff polite and professional
First class service from ordering click…
First class service from ordering click and collect items. When checking by phone if my order was ready, because I hadn't received ready to collect email staff polite and very helpful on telephone. Big plus for me was being able to phone store direct.No queue to collect....2 staff at counter, my items in cupboard next to counter.
Purchases as described and also in clean packaging
Disappointed that they would not take a…
Disappointed that they would not take a Scottish £20.00.

Antwort von Homebase - Harlow
Denice Jennings in your bedroom section…
Denice Jennings in your bedroom section very helpful I made a mistake in my order she kindly redid it no problems and I have purchased wardrobes and dressers etc .Hopefully your delivery service will be the same
Helpful friendly staff
All the staff at Harlow branch were really helpful and friendly
Susan who took our order was very professional and friendly
Really lovely branch to visit
Helpful
Staff are friendly and helpful. Always willing to assist and advise.
Store is nearly set out and easy to locate what your looking for.
The young lad that served me at Harlow…
The young lad that served me at Harlow this morning was very polite and friendly. Different from previous visits there. He is a credit to the store.
Very helpful staff member
Harry was at the checkout. He was very helpful in advising me on gas canister for my bbq
Large range of products
Large range of products. Friendly staff.
We were very happy to find what we…
We were very happy to find what we needed thanks to Susan and Clive who helped us. Will return soon.
Homebase Harlow - excellent customer service
It's impossible to order the exact number of a product you require on line - I needed 14 tins of paint, but my local store only had 4 available. I called the helpline to ask how I could order the other 10 tins to be told I can't! The lady on the helpline had no interest in finding a solution for her company to get my £500.
When I went into the Harlow branch to collect the 4 tins I'd ordered on line and ask for help in getting the remaining 10, I was lucky to meet Karen (Ops Team Leader) who went out of her way to find and secure the products I wanted and then Neil (Store Manager) who visited two other branches to collect the 10 tins. Such great customer service, I really appreciated the help.
Really helpful and gave good advice.
Really helpful and gave good advice.
Richard went above and beyond, helping me with many bags of stones and also loading my car.
Thank you Richard
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







