No message sent to say order ready to collect. Store phone not answered multiple times & communication via website impossible as the bot couldn't find the order.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought 2 pieces from Homebase, Rattan Sideboard (home delivered) & Rattan Bedside Table (click & collect). Could not be happier with my purchases. They fit beautifully and better than expected. Took a... Mehr ansehen
It was so straight forward made enquiries last Sunday had a proper measure from the sales lady on Wednesday had a kitchen fitter out on Thursday with dates and price paid for the kitchen today. Sorte... Mehr ansehen
Misleading pricing labeling. Products had price on. And a big sign saying 20% off. The sign implies original price and you get 20% off. Once at the till we found this was an already discounted pr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Homebase - Harlow
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Edinburgh Way,, CM20 2TN, Harlow, Essex, Vereinigtes Königreich
- 0345 640 7802
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Not great
Not clear what customer service points are open as staff don't stand behind them.
When I got home I found that there 2 of the four bolts from the pack were missing.

Antwort von Homebase - Harlow
Best customer experience in a very long…
Best customer experience in a very long time. Manager went out of way to ensure our online purchase which had become unavailable after order was collected from another store for us.
The staff were very friendly and…
The staff were very friendly and Helpful, Charlie was sensible and thoughtful in the way he dealt with us. Polite and friendly service is a missing commodity in many shops and services these days, but the staff here were both and excellent. Well done Charlie.
Everyone was friendly and helpful
Everyone was friendly and helpful
Ellie
Ellie, the checkout person was the most unfriendly and least attentive person I've come across in your store.

Antwort von Homebase - Harlow
Good choice and helpful staff
Wide choice of products with pleasant and helpful staff member (Susan) at the till.
All staff especially Lisa & Charlie…
All staff especially Lisa & Charlie were very helpfully in the purchase & loading of our garden furniture
Thank you all very much
Very welcoming and helpful - Ali
Ali was very welcoming and helpful with a smile
Also told me about today's special offer for garden gloves and I was happy to take 2 pairs
Ali is a legend
Ali was very helpful, speedy and no nonsense! Cheers Ali!
Charlie was very helpful and quick…
Charlie was very helpful and quick which was great because I was in a rush
Fast friendly service
I was served immediately when I went to the collection desk. The young lady was very friendly and retrieved my order immediately.
All the staff were super friendly and…
All the staff were super friendly and Charlie who served me was very helpful
Was easy to find the items I required…
Was easy to find the items I required and pay. Susan was very helpful at the till
Helpfulness
Garden staff (Irene) was very helpful with my needs.
The plants are always looking well care for and healthy
I had a wonderful selection to choose from. I must point out I didn't come to spend just to escape the tennis . But spend I did I'm happy to say.
Irene helped me make a good.choice. Something for me to do while the football is on.
Super harry
Had a fantastic experience at homebase in Harlow the store was clean and tidy all the staff were happy and helpful and didn't think it could get any better until I got to the till and met Harry a happy and cheerful young man also very knowledgeable and offered excellent advice on how to do my decking he was also very healthy and safety conscious in his own work as well as for myself as well again offering advice and had some gloves available at a competitive price as I bought two pairs a truly amazing young man the Harry kane of homebase
Very helpful
I need help with a special paint and Clive was knowledge, helpful and happy to help.
Very helpful staff
Friendly & helpful assistant
Friendly & helpful assistant. Item was on a trolley ready for my collection.
Served by Charlie on enquiries
Served by Charlie on enquiries. I had a faulty broom to return but no receipt. He found my purchase on his screen quickly and made the refund. Very efficient and friendly young member of staff.
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff, especially Lisa who helped me find the right type and colour paint I was looking for. She even went out of her way to make sure I received the discount that was on offer. Thanks again Lisa.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







