I came to collect my order which I did as a click and collect and was told it was no longer in stock once I got to the store, there was no phone call or anything to inform me in advance and I had to t... Mehr ansehen
Standort
Standort wechselnArena Shopping Park, Green Lanes, Haringey, N4 1DT London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The assistant at the Harringay home base of the click and collect was brilliant and efficient. I’ve been served by him before on the click and collect counter and he was quick and very polite unlike t... Mehr ansehen
I ordered a basic black 80 ltr outdoor bin The click and collect was straightforward, the staff were polite and efficient, and as I had to travel home on the bus with the bin, the staff taped the l... Mehr ansehen
I have just left the Homebase shop very happy with excellent shopping experience I had. The staff name Prince was sooo helpful . I was looking for composts for my garden, I have find some just outside... Mehr ansehen
Unternehmensdetails
Über Homebase - Haringey
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Arena Shopping Park, Green Lanes, Haringey, N4 1DT, London, Vereinigtes Königreich
- 0345 640 7801
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Super fast, no notes!
Super fast, order was ready in like an hour, was served right away when I got to the shop. No notes!
Nice it’s good service
The items were ready for me to collect and the sales assistant was particularly helpful - taping the blinds together so I could carry them - very much appreciated. The blinds are well constructed and very reasonably priced.
an ordeal
Click and collect order. One person on duty. Long line mostly with store purchases wrongly priced. Wrong item in order. Assist ant sent to look for order couldn't find. Took a few attempts. Nearly 30 mins at a quiet time to pick up. Needs radical improvement. Maybe amazon should buy them and figure out how to manage stock ordering and fulfilment.

Antwort von Homebase - Haringey
Good helpful sales assistant
Good helpful sales assistant
Disappointed.
Few stars because there were so few staff. I spent ages walking around trying to find what I wanted - no staff to ask, and then queuing at customer service to ask there. Then, there were only 3 plastic plugs on sale - no chrome and no chain. The 4 Homebase paint colours I wanted in 5L matt weren't in stock. Not a successful trip.

Antwort von Homebase - Haringey
Friendly service
The young man at the counter was very courteous and friendly.
Ordered online and collected within 2…
Ordered online and collected within 2 hours hassle free.
Had to wait an age to collect my click…
Had to wait an age to collect my click and collect order because someone in front of me had turned up without the confirmation message that their order was ready. The person behind the counter made me wait while she went off round the store trying to collect the items in the customer in front's order. She should have told that customer to return to the store when they had received their confirmation message. No wonder tradespeople like me usually use Wickes!

Antwort von Homebase - Haringey
Order was ready as promised
Order was ready as promised. A but if a wait but it was busy so no problem
Very easy to order and pick up without…
Very easy to order and pick up without any problems
Poor quality items poor customer service.
Poor quality items. Returning before leaving the store. The lady serving at click and collect. White with brown hair was very rude and unhelpful she then proceeded to dismiss me and say next please when no one was behind me. Dreadful customer service. I order ordered some boxes and they were broken and dirty. A man named Prince came and went in the back to see if they had more in stock.

Antwort von Homebase - Haringey
made home a base
Very slow to collect miserable staff
Very slow to collect miserable staff

Antwort von Homebase - Haringey
Understaffed collection counter
Understaffed collection counter. Had to wait about 10 minutes for any assistance

Antwort von Homebase - Haringey
Fast and efficient service
Fast and efficient service, and great value product.
Using mobiles at checkouts
When you get to the checkouts after a relatively decent shop to be served by a woman who whilst serving answers her mobile phone and hides doing so by hiding it inside her burqa/niqab against her ear - not a positive experience - I sarcastically told Nina what great customer service she gave after handing me the receipt not even looking at me but I think she was so engrossed on her phone she that didn’t even hear me. Shocking customer service.

Antwort von Homebase - Haringey
Inaccurate info received
Text received item collected which it hadn't been went to store item out of stock. No notification received advising of this.

Antwort von Homebase - Haringey
Plenty of stock
Plenty of stock, matched the online stock levels.
Friendly sales person on the till.
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







