Canceled a collection order its been weeks trying to get my money back never again will I shop here.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
No Homebase near us so we drove to 25 miles to Glasgow store to see an advertised patio set. It was too big to fit in the car - very disappointing and the store could not arrange delivery but an... Mehr ansehen
Ordered the matara rattan garden sofa for a click and collect. Lewis brought it to my car and helped unload. With the box being too large to fit he offered to stay and help put all the individual item... Mehr ansehen
Lewis was very helpful, efficient and polite when mixing my dulux paint. Im not sure of the name of the person on tills, receipt says 235962, he was also very polite and was very patient with the eld... Mehr ansehen
Unternehmensdetails
Über Homebase - Glasgow
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Auldhouse Retail Park Road, Pollokshaws, G43 1AP, Glasgow, Vereinigtes Königreich
- 0345 640 7293
4.2
Gut
115 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Never again
Canceled a collection order its been weeks trying to get my money back never again will I shop here.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase - Glasgow
Hi Natalie,
Thank you for your feedback.
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter. I’ve also followed up with you directly via email regarding the cancelled order.
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right.
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team.
Thank you again for your patience and for working with us while we resolved this.
Best wishes,
Christian
Homebase Customer Recovery Team
Great service
Great service. Always had great service here. Staff always very helpful.
24. November 2024
Bewertung ohne vorherige Einladung
Supporting local store
Order ready to collect and pleasant staff to assist me
21. November 2024
Bewertung ohne vorherige Einladung
Easy & Quick Process
Easy & quick process from ordering to pick up.
14. November 2024
Bewertung ohne vorherige Einladung
The custmer service guy was helpful
The customer service guy was helpful, pleasant, knowledgable and over all was a pleasure to speak with. A very positive experieance9
8. November 2024
Great service …
Great service In and out no problem staff excellent
10. November 2024
Bewertung ohne vorherige Einladung
Nice indoor plant pot.
This was an online order only! Order went well but because shop didn't have plant pot I'd then liked to have had it delivered to store. This is because of postage & perhaps having to return (to shop) but then losing postage paid.
30. Oktober 2024
Staff were busy but attentive and…
Staff were busy but attentive and trying to keep the flow of customers happy. Store is well laid out and I was happy with the products I could get!
29. Oktober 2024
Bewertung ohne vorherige Einladung
Polite and helpful staff
Lewis was very helpful, efficient and polite when mixing my dulux paint.
Im not sure of the name of the person on tills, receipt says 235962, he was also very polite and was very patient with the elderly customer in front the kept questioning why the weed killer she was buying had pump in the name but didn’t come with a pump. I work in retail and definitely wouldn’t have been able to stay as patient as he did for as long as he did. Well done to both colleagues!
25. Oktober 2024
Bewertung ohne vorherige Einladung
Next day delivery for the moisture…
Next day delivery for the moisture meter was exactly what we needed for that emergency
16. Oktober 2024
Excellent customer service in the shop
15. Oktober 2024
Bewertung ohne vorherige Einladung
Staff untrained
Staff untrained.
Manager rude and abrasive to staff.
No one seems to have a clue what is happening.
Store disorganised and messy
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Glasgow
Hi Karen,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
No paint trauma.
It was my third visit to the store this week trying to find a paint match for a bedroom in the house. I was served on all three occasions by a young lad (l think called Lewis). He was exceptionally helpful even one night going out of his way 5 mins before the store closed. I am grateful for his help and will continue to use that store for sure.
12. Oktober 2024
Bewertung ohne vorherige Einladung
Not the product I ordered
Not the product I ordered. It has been substituted with another product I would have rejected if I had been consulted.
I stay too far from store to bother to return them. I’m not sure if this was intentional or if whoever lifted them didn’t read the order or the product box either way it’s disappointing.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Glasgow
Hi John,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store to review further.
Thanks,
Team Homebase
Needed help to source specific paint…
Needed help to source specific paint that I couldn’t find..Lewis at Auldhouse, Glasgow branch was very helpful and efficient, knew the stock and also made me up a sample from the deluxe range. Very happy with the service provided.
5. Oktober 2024
Bewertung ohne vorherige Einladung
Good service from Homebase
Staff were pleasant and helpful as recovering from knee surgery, using a stick and rucksack made me a bit slow in getting my things together.
6. Oktober 2024
Bewertung ohne vorherige Einladung
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Lewis was very helpful
6. Oktober 2024
Bewertung ohne vorherige Einladung
Would recommend
Fast, efficient, friendly, good price and happy with the product. Would recommend.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Got exactly what I wanted and a good…
Got exactly what I wanted and a good price too
2. Oktober 2024
Bewertung ohne vorherige Einladung
Lewis was very helpful and understanding
Lewis was very helpful and understanding
1. Oktober 2024
Bewertung ohne vorherige Einladung
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