Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... Mehr ansehen
Unternehmen hat geantwortet
The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... Mehr ansehen
I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... Mehr ansehen
Unternehmensdetails
Über Homebase - Ewell
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, Vereinigtes Königreich
- 0345 640 7127
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Helen is a credit to home base amazing…
Helen is a credit to home base amazing customer service
Friendly staff
Friendly staff, no time to wait to collect the order, accessible parking
Attended by Helen
We were attended at the till by Helen, she was excellent.
Thanks!
Wicker waste paper basket order
The item I ordered online was sent to the store of my choice, which I collected in a day.
The whole process allowed me to track its whereabouts.
I was pleased with the quality of the item, a wicker waste paper basket, which was half the price of a similar one in an upmarket department store.
The person who served us was super…
The person who served us was super efficient, professional and pleasant.
The store is very well stocked and presentation is immaculate.
So much better than Reigate!
Too long to wait
Had to wait a very long time at the click and collect point - it would’ve been quicker to get the items myself and gone through a regular checkout. Homebase staff are always polite and friendly.

Antwort von Homebase - Ewell
I went into store to get some inspiration and ideas
I went into store to get some inspiration for my new house and was approached by a lovely lady. I think she said her name was Helen. She not only took the time to help me choose the colour paint for my room but she also took a genuine interest in my project.
I will certainly be returning to your store and will hopefully be assisted by her again because she also made me laugh.
Easy and friendly to deal with great…
Easy and friendly to deal with great value
Thank you Gemma for helping me with the…
Thank you Gemma for helping me with the bosch universal grass cutter. Couldn't have done it without you
I was refused the Receipt which will Validate the 3 Years Warranty.
I was refused the Receipt which will Validate the 3 Years Warranty.
I have no Proof of Purchase and a valid Warranty.
I need Hard Copies for them.
Please address these issues, at your earliest.
Thank You.

Antwort von Homebase - Ewell
Not just there to sell a kitchen!
We bought a kitchen from Homebase and Charlie was extremely helpful from the start. He never let anything feel like a problem or barrier (but would explain any limitations in advance, always have alternatives to keep momentum).
We were very pleased with the help and advice as well as the product (Whitstable kitchen) and its delivery communication.
What stood-out was Charlie’s willingness to be there weeks afterwards for continued help and advice. That unconditional help lead to additional products being bought to finally allow us to put the finishing touches to our kitchen.
Thank you.
Speedy click and collect service
My click and collect order was processed quickly and I was able to collect the item the next day. Excellent service, thank you.
Great customer service as heavy items…
Great customer service as heavy items were taken to my car.
Ordered online
Ordered online - easy and straightforward. Was disappointed it took a week to be delivered but delivery was well organised in that kept in touch with delivery time. Delivery men excellent- providing great customer service
Excellent customer service
Camilla gave exceptional customer service and is an absolute credit to you.
Made an online purchase for an orbital…
Made an online purchase for an orbital sander which was in stock at Homebase, Ewell.
Very friendly assistant, collected purchase very swiftly.
Collected our new powerbase cordless…
Collected our new powerbase cordless 46cm lawnmower for £399 via click and collect. Box was already opened on arrival. When questioned we were told they didn’t know why it was opened. On taking the lawnmower out of the box there were no batteries in it. Not a great start

Antwort von Homebase - Ewell
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







