Homebase in Bromsgrove has room for improvement. While their website showed availability for chime bells, there were none when I tried to click and collect. Luckily, I was notified before traveling, b... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So the sales assistant appeared to be helpful, I was picking up a double cube unit, not the lightest....I am 66 and all he said about helping me was ",Oh I'm not that strong'...I replied "i'm not th... Mehr ansehen
Unternehmen hat geantwortet
Jake was fabulous! From the initial design through to post delivery queries nothing has been too much trouble. He’s been friendly, proactive and gone out of his way to ensure any issues were sorted q... Mehr ansehen
I go in to the bromsgrove Homebase regularly for paint, often getting in excess of 10 tester pots mixed at a time ( for art projects etc) Will tends to serve me on the paint machine and he is just br... Mehr ansehen
Unternehmensdetails
Über Homebase - Bromsgrove
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Brook Retail Park, 2a Sherwood Rd, B60 3DR, Bromsgrove, Vereinigtes Königreich
- 0345 640 7221
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to order online
Easy to order online, check stock availability. Quick response once order completed and collection of items within the hour. Courteous staff and easy collection.
Very helpful staff were amazing at…
Very helpful staff were amazing at Homebase bromsgrove couldn’t do enough for me and they are all very polite
Easy to order
Easy to order. Ready to pick up really quickly. Quick to pick up.
Collecting an order
I went to collect some tiles that I pre ordered. They brought to the checkout in a trolly by a young man. I could hardly push the trolly and once outside the trolley went towards the parked cars. I had to drag the trolley from post to post until it reached my car.
It would have been a great service if the young man had offered to help me to my car.

Antwort von Homebase - Bromsgrove
A good experience
Service was very quick and staff were very helpful, getting a trolley to place heavy load onto, pushing it,and placing it in my car. No hassle.
Ordered online to save carrying 6 tins…
Ordered online to save carrying 6 tins . Bargain one tin at half price Highly recommended this paint covers everything
Great service
Excellent service
Went into the Bromsgrove store. I purchased a clever 8 cube unit. when i found the one i wanted there was 20% off it (bargain). I couldn't lift it so I asked for help. The Guy called Will came to help. He went and got the trolly I
would need, he noticed the one I had picked was open at one end and it was stuffed, he checked stock level, he went and found a better boxed one for me and popped it on the trolly took
It to a desk I was served by a man called Lox. He was so nice. Will then took the heavy box to the car helped me put the the seat down and put the box in then made sure it was in a secure position for me to drive home. He was so nice and helpful. When I got home I had to call the store to ask a question about my purchase. I spoke to Liz who did everything to help me.
I must say it's refreshing to find staff who Care not only about customer service but about each other. Well done Homebase your staff are a credit to you.
great
Welcoming staff member behind the toll, politely took my details and kept me updated throughout.
Helpful shop floor staff member, assisted me to loading my delivery into my car.
Regular at Homebase Bromsgrove
Regular at Homebase Bromsgrove. Top tier service every time. Recently wanted some Farrow & Ball paint which was out of stock. Swiftly ordered, great comms throughout and rapid arrival. Quality from start to finish every time.
Very helpful
Very helpful. Customer service was refreshing.
Easy online ordering system
Easy online ordering system of the item I wanted and ready to collect in an hour. Item also cheaper than other DIYs.... what's not to love...
Very easy & friendly to click & collect
Sunil at the Bromsgrove branch is the…
Sunil at the Bromsgrove branch is the most consistent and friendly staff member at Homebase. Give him a raise!
Hassle free experience
Easy to order. Easy to collect. Easy to assemble. Hassle free.
Seamless purchasing experience
Seamless experience
Helpful staff
Put the heavy box in my car
I purchased other items and needed assistance, it was given to me with a helpful smile, I actually remarked upon the excellent service to the store staff, as unfortunately in other retailers this is rare!!
Customer service is key and today Homebase Bromsgrove was on their game !!
There was no member of staff at the…
There was no member of staff at the collection point. When, eventually, a lady arrived she was very pleasant and helpful. However, customers should not have to wait in this way

Antwort von Homebase - Bromsgrove
Lovely member of staff
Lovely member of staff, greeted both me and child with me. Was patient when I couldn't find card
The items purchased which items not fit for purpose were obelisks…
The items purchased which were obelisks were rusty and not fit for purpose and were refunded and should not have been on sale at full price..
These items were ordered online collect number 552043751

Antwort von Homebase - Bromsgrove
Click and collect order
Click and collect order, notification given the next morning order was ready, item was all ready on a trolley which was taken and loaded into my car- brilliant service
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