Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
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Das sagen Bewerter
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... Mehr ansehen
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... Mehr ansehen
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... Mehr ansehen
Unternehmensdetails
Über Homebase - Barnstaple
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, Vereinigtes Königreich
- 0345 640 7208
4.5
Hervorragend
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thanks to Jim at Barnstaple
Absolutely fantastic service and support from Jim at HB Barnstaple on several occasions. Straight-talking, honest and knowledgeable… and very much appreciated. Thanks Jim, Sara.
2. Januar 2024
Bewertung ohne vorherige Einladung
Feeling sadly let down
Feeling sadly let down! Which is a shame as the the staff that served me couldn't have been more helpful on the day I ordered my kitchen cabinet in Barnstaple. I've waited till 2pm to hear when my delivery would be today and just had a phone call back at 2.40 pm to say they will fill the forms in to head office and I will hear within 48 hours? I've stayed home especially today which was the day the member of staff said my kitchen cabinet would arrive it's also printed on my receipt..
Update: My cabinet arrived this morning! 5.1.24 Thank you to Louise who gave me an explanation on the problem with my delivery and also for the call from Homebase in Barnstaple....
2. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Christine
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. We have reached out to you by email to get this sorted for you
Team Homebase
Easy to use click and collect service
Easy to use click and collect service, item was available within the hour, fast and efficient service and item paid for online. Good communication regarding item being ready to collect.
30. Dezember 2023
Bewertung ohne vorherige Einladung
Outstanding customer service
Outstanding customer service from Tracey & Elaine..
Went out of way to help me when I enquired if they had any fold up ottoman storage boxes/trunks( I couldn't think what they were called but Tracey worked out what I meant... )
Showed me what they had , was one particular one left in sale , carried it down off shelf so I could have a look to see size inside , went out of way to check on system if they did any in my preferred colour , and enquired if could give further discount as was last ex display one with small mark ( which they did on top of sale price)
Offered to carry out to carry out to car for me... a great help !!
Very pleasant/friendly and nothing was too much bother ..
Exceptional customer service experience, very happy 😊
27. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Sarah-Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Efficient and fast service
20. Dezember 2023
Antwort von Homebase - Barnstaple
Hi Christopher,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Prompt service and good availability…
Prompt service and good availability for the items I went in for.
13. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Betty,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Lovely staff
The staff here are always polite and friendly.
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Joanne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Smooth transaction
Friends staff . I did a click and collect order, so nice smooth transaction. Thank you
6. Dezember 2023
Antwort von Homebase - Barnstaple
Hi A,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quick & Easy
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Cobbers,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Only had to wait an hour before…
Only had to wait an hour before collection for click and collect, really pleased they were on the shelf waiting for me, apart from homebase on a whole there is never enough people serving and no one around when u need advice.
3. Dezember 2023
Antwort von Homebase - Barnstaple
Hi Roseanne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Order was ready for pick up
Order was ready for pick up, within the hour.
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Homebase - Barnstaple
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy peasy.
Always goes well does the click and collect routine, ordered online and collected a couple of days later at my convenience, served straight away and on my way home seconds later.
5. Dezember 2023
Antwort von Homebase - Barnstaple
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Website and ordering easy
Website and ordering easy, staff instore polite and chatty.
2. Dezember 2023
Antwort von Homebase - Barnstaple
Hi J,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful and efficient staff.
1. Dezember 2023
Antwort von Homebase - Barnstaple
Hi Amanda,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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