Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... Mehr ansehen
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... Mehr ansehen
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... Mehr ansehen
Unternehmensdetails
Über Homebase - Barnstaple
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, Vereinigtes Königreich
- 0345 640 7208
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Really helpful and kind staff
Really helpful and kind staff, thank you to Debi & Trevor for assisting with an issue I had in store this morning, who resolved it super quick . Thanks again
Goods Collection
Easy collection, items ready and waiting
Jim at Homebase Barnstaple
Jim at Homebase Barnstaple. Very kind, courteous and extremely helpful.
Garden Furniture
Popped in to look and found amazing garden furniture bargains. Neil was super helpful and informative. Gave us all the information we wanted and negotiated a great deal. Neil was perfect, gave us plenty of space and time to think about our purchases.
Extremely good service
Extremely good service. Did not feel pressured in any way . We left feeling very happy with our purchase. James was excellent throughout the experience. Also was helped by Luke
Very easy to find what we wanted
Very easy to find what we wanted
Jim found us a trolley and helped loading up. Niel then helped us to load our car. Thank you
first class service
Tracey and Jim in your Barnstaple store were engaging and vey helpful. We got good advice and a first class service. Would definitely return in the future
Shower shopping
We came to the store to order our shower unit. The store was well laid out and clean. We were met by Jim who took us through everything we needed. Very informative, helpful and professional salesperson. This is the second time we have visited the store and both experiences have been great.
Broken promises
The last review I wrote regarding Homebase was about their excellent service regarding buying a kitchen from them. All was well and brilliant until 13th July 2024 when the appliance company used by Homebase was to deliver our appliances. They didn’t deliver ( I have reviews them in a separate review as I’m so unhappy with their service), saying they had a shortage of staff. Roll on to 20th July 2024. Appliance delivery company rearranged delivery for the 20th July 2024. Once again they didn’t deliver but this time said it was because Homebase didn’t pay them for the items.
Getting very fed up with Homebase and ao passing the buck leaving me without an oven or fridge freezer yet again……….

Antwort von Homebase - Barnstaple
Carolyn Kitchen department
Carolyn is a lovely lady. Nothing is too much trouble for her. I would highly recommend Carolyn . Thank you for helping me design my new kitchen
Staff very helpful and friendly
Staff very helpful and friendly. Jim the salesman who served us was a very happy and funny man.
Kitchen Design & Supply
We have recently had a new Kitchen and Utility Room from Homebase, Barnstaple. Top praise has to be to the wonderful Carolyn Smaldon - she went above and beyond to ensure we got the kitchen we wanted. Nothing was too much trouble and she was happy to consider our quirky ideas and find a solution to enable them to be incorporated into our design. We are thrilled with our Country Living units and worktops and highly recommend a visit to Carolyn - you won’t be disappointed!!
Easy to use click and collect no wasted…
Easy to use click and collect no wasted journeys you know how much stock is in store before you place your order. It’s ready for you when you get there and the staff are more than happy to load your car as well.
Helpful staff
Very helpful young man called Luke who helped me choose a battery drill & explained its workings.
The assistant Jim was approachable and…
The assistant Jim was approachable and knowledgeable, was happy to answer any questions, made the experience a happy one 😀
Sharon
Sharon went beyond to ease my worry! She was quick to find the exact paint with Dulux Heritage and speedily made up the colours I needed, a smile and great attitude to her work ethic. Thank you
Amazing customer service making the…
Amazing customer service making the purchase enjoyable and easy from start to finish.
Really great quality kitchen
Looking forward to many hours use
Extremely happy with our new kitchen…
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reasonable price. Most straight forward renovation project we have ever done! Thank you
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