The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... Mehr ansehen
Unternehmen hat geantwortet
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... Mehr ansehen
Unternehmen hat geantwortet
Great choice of records and competitive pricing. I bought on line but took one back to the store as I already had it! Exchange was hassle free, just had to show my invoice. The receipt came through o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Thurrock
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, Vereinigtes Königreich
4.6
Hervorragend
128 Bewertungen
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I ordered a AC/DC T-shirt it arrived…
I ordered a AC/DC T-shirt it arrived when they said and I was really happy with the T shirt
24. April 2026
Antwort von hmv (UK) - Thurrock
Hi Bettina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick delivery
21. April 2026
Antwort von hmv (UK) - Thurrock
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great choice of records and competitive…
Great choice of records and competitive pricing. I bought on line but took one back to the store as I already had it! Exchange was hassle free, just had to show my invoice. The receipt came through on the emails which I liked too. Also the staff in store at Thurrock Lakeside were super friendly and helpful.
19. März 2026
Antwort von hmv (UK) - Thurrock
Hello Erene
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwort von hmv (UK) - Thurrock
Hi Sean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
The young lad that served us was extremely knowledgeable about the product that we wanted to purchase, needed to have delivered to the shop he did the order and was most helpful in the process.
20. Februar 2026
Antwort von hmv (UK) - Thurrock
Hi mario
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online for collection from my…
Ordered online for collection from my local store. Order was ready in two days and no postage costs. Hassle free service and would recommend.
18. Februar 2026
Antwort von hmv (UK) - Thurrock
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
fabulous service
easy to find online, arrived quickly, easy to collect with super friendly service
9. Februar 2026
Antwort von hmv (UK) - Thurrock
Hi michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service in the store but…
Good customer service in the store but didn't receive the item l ordered for my grandaughter so was very disappointed
9. Februar 2026
Antwort von hmv (UK) - Thurrock
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards
Antwort von hmv (UK) - Thurrock
Hello Lino
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very good service
I purchased from the 3 for £66 vinyls and I ordered it on Wednesday night. It was there by the following Monday. They also did very well placing the package in my safe space which I requested
7. Februar 2026
Antwort von hmv (UK) - Thurrock
Hi Joshua
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered in shop and staff very helpful.
Ordered in shop and staff very helpful.
Turntable worked well as expected on my older stereo. Only issue was with recording via USB. The unit didn't like my older flash drive but with new 32GB one all was fine and easy to use.
24. Januar 2026
Antwort von hmv (UK) - Thurrock
Hi Robert,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV DVD order
HMV ordered the dvd in that i wanted and let me know as soon as it was in store
22. Januar 2026
Antwort von hmv (UK) - Thurrock
Hello Neil,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwort von hmv (UK) - Thurrock
Hello Sarah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
To be truthful i forgot how the…
To be truthful i forgot how the interaction of going into the store and puchasing stuff. Since covid ive been sucked into the easy way of going online and purchasing from the big old corperation that does not pay tax properly so recently decided that will wait till i have a few thing i want and visit my local hmv , lakeside thurrock branch where the staff have always been friendly and helpful and spend my money there, thankyou
3. Januar 2026
Antwort von hmv (UK) - Thurrock
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straight in to collect no hassle and…
Straight in to collect no hassle and straight out very quick
20. Dezember 2025
Antwort von hmv (UK) - Thurrock
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Thurrock
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing and helpful staff
Amazing and helpful staff, well organised signing, and no one was rushed. Staff were very interactive
3. Dezember 2025
Antwort von hmv (UK) - Thurrock
Hi Kam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fun store and cool staff
Fun store and cool staff. Happy to hear HMV are having a big bounce back.
9. Dezember 2024
Antwort von hmv (UK) - Thurrock
Hi Diana,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Victor was amazing. Love the new store location.
Staff were amazing, especially Victor.
Helped me locate a vinyl and also order a CD for collection.
In-store collection a few days later was both quick and easy.
The new location of the store near to M&S (opposite Robert Dyas) is much better too.
1. November 2025
Antwort von hmv (UK) - Thurrock
Hi Angela,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Felt ripped off by Thurrock store…
Felt ripped off by Thurrock store following an exchange item on a specific deal, and had to pay extra than what I should have paid.
Following this issue I contacted the online orders asking to amend a collection from the store to home delivery, and was advised that they will not amend any order, so hate shopping at HMV now.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Thurrock
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We would therefore like to thank you for taking the time to make us aware of your experience.
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