Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Mehr ansehen
Unternehmen hat geantwortet
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Mehr ansehen
Unternehmen hat geantwortet
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Sunderland
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Vereinigtes Königreich
4.7
Hervorragend
236 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service.
No email or text received to confirm that my online order was available for collection. The lad in HMV was very helpful though and retrieved my online order. Very good customer service.
11. April 2024
Antwort von hmv (UK) - Sunderland
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and efficient service
Very quick and efficient service
Ordered on 29th March,dispatched on 30th,
3rd April ready to pick up and I picked it up on the 4th.I was informed by email of every step of my vinyls journey
6. April 2024
Antwort von hmv (UK) - Sunderland
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Sunderland
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick delivery of my order to my local…
Quick delivery of my order to my local branch. Easy to collect. Staff very friendly.
29. Februar 2024
Antwort von hmv (UK) - Sunderland
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Sunderland
Hi Carol
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Fast reliable service
Ordered two items in store came on time in to store, great service with ordering and picking up items.
15. Februar 2024
Antwort von hmv (UK) - Sunderland
Hi Noreen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered vinyl
Pre ordered vinyl . Recieved text to sat when it was in store. Picked up no problem. Very smooth ordering system.
31. Januar 2024
Antwort von hmv (UK) - Sunderland
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problems.
22. Januar 2024
Antwort von hmv (UK) - Sunderland
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast Delivery from ordering to the…
Fast Delivery from ordering to the Store
Item well packaged.
Staff very friendly and helpful
27. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Waited over 10 days for my cd which had…
Waited over 10 days for my cd which had been in store for 4days prior to me going in
6. Januar 2024
Antwort von hmv (UK) - Sunderland
Hi Sharon,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Antwort von hmv (UK) - Sunderland
Hello Jules
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Antwort von hmv (UK) - Sunderland
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered a record on line from HMV…
Ordered a record on line from HMV waited a couple of weeks came just in time for Christmas.young assistant was very helpful.l was very happy with the service.
19. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Mrs Turnbull
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy ordering, excellent service
Easy ordering. Fast, organised counter service. Friendly, courteous staff.
19. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Paul
Thank you for leaving a 5 star review for hmv Sunderland!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon and merry christmas :-)
Good job done .
Got hold of what I was after in the time they said it would take . Old school customer service.
16. Dezember 2023
Antwort von hmv (UK) - Sunderland
This is the kind of service that makes us top dog at hmv!
Antwort von hmv (UK) - Sunderland
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
I couldn't find the record that I needed, I asked the assistant and he looked and it wasnt there, so he ordered online for me. Very helpful nothing was a problem.
5. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Steph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Sunderland
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and delivery speed
16. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Dianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Service
Staff member in Sunderland shop very helpful as I had scant info of singer and title of CD .But he came up trumps and sorted it re payment and delivery excellent. Will definitely use the HMV shop again.
12. Dezember 2023
Antwort von hmv (UK) - Sunderland
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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