Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... Mehr ansehen
Unternehmen hat geantwortet
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... Mehr ansehen
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HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Norwich
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, Vereinigtes Königreich
4.7
Hervorragend
423 Bewertungen
Bittet Kunden um Bewertungen
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Excellent Service
Super fast dispatch and my album arrived safely. Will continue to shop this way with HMV. Excellent.
10. Januar 2026
Antwort von hmv (UK) - Norwich
Hi Sean,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful service….very helpful young…
Wonderful service….very helpful young man in store in Chapelfield Norwich….really knew everything I asked. Great home delivery so close to Christmas too.
19. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Not expected until after Christmas but…
Not expected until after Christmas but magically appeared before the 25th
Thank you
7. Januar 2026
Antwort von hmv (UK) - Norwich
Hi Jackie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff very helpful
15. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well stocked and helpful staff
Well stocked and helpful staff. It was good to see it so busy.
2. Januar 2026
Antwort von hmv (UK) - Norwich
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Items arrived in a timely manner and…
Items arrived in a timely manner and were in mint condition. An excellent service.
2. Januar 2026
Antwort von hmv (UK) - Norwich
Hi Niall
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Operative was professional and helpful
Operative was professional and helpful.
Goods delivered as stated
27. Dezember 2025
Antwort von hmv (UK) - Norwich
Hello Su
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Item arrived promptly
Item arrived promptly, communicated well. In store staff were helpful with no issues getting my stuff. Very smooth all round.
27. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awful staff.
Awful staff.
Rude, unknowledgeable and inconsiderate.
Shocking customer service.
Is it any wonder people are using online retailers, when visiting physical stores is such a bad experience.
I used to love HMV but the staff are letting the shops down.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Norwich
Hello Grandstylee
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great in store service however product…
Great in store service however product defective . Have had to buy a second from Amazon to replace
26. Dezember 2025
Antwort von hmv (UK) - Norwich
Hello,
Thank you for your feedback.
We were sorry to hear that your item was faulty and for any disappointment as a result of this.
Whilst our suppliers carry out stringent quality checks it is disappointing to hear an issue has slipped through on this occasion.
Please feel free to exchange your item in store or return this to us at your earliest convenience.
A let down. …
I paid £10 more than other online retailers for my limited edition vinyl but supply issues meant it was 12 days late meaning a trip to the city on Christmas Eve. Usually a much better service with HMV.
24. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Gary,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team were working around the clock over the busy Christmas period to keep up with the volume of orders that we received.
We can see that your delivery of your order to the store was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The only place in Norwich where I can…
The only place in Norwich where I can buy cd's.
Very efficient and friendly staff who really give you their time to help to find what you want to buy. Thank you.
20. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Norwich
Hi Gina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery by post is VERY SLOW
The man in the shop said delivery by post of the vinyl LP I wanted would usually take two days. It took two weeks.
19. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Nick,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Antwort von hmv (UK) - Norwich
Hi B
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv good customer service and very…
Hmv good customer service and very quick get things to me
18. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One member of staff is great to me…
One member of staff is great to me always speak whenever l go in store nothing is to much trouble .
17. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi davidgray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff and quick service
Friendly staff and quick service. Was just picking up a click and collect and all very quick process so no complaints
13. Dezember 2025
Antwort von hmv (UK) - Norwich
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth procedure
Staff friendly and helpful. Quick delivery to shop to be picked up.
10. Dezember 2025
Antwort von hmv (UK) - Norwich
Hello SUSAN
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
great service and happy staff, fantastic selection of cds and albums
The best shop in the country,excellent selection of cd and albums and the staff are very helpful,
6. Dezember 2025
Antwort von hmv (UK) - Norwich
Hello Ronald
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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