The staff at the counter were all very friendly and helpful,they sorted out several gift tokens for me and ordered anything for me which wasn't in stock and the order arrived promptly, ☆☆☆☆☆
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I enjoy going on HMV website to see what coming out or what films they have for when I fancy new film. I have enjoyed watching my DVDs I recently brought.
Unternehmen hat geantwortet
Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... Mehr ansehen
Unternehmen hat geantwortet
Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Merry Hill
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, Vereinigtes Königreich
4.7
Hervorragend
341 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service
Great service, friendly staff, delivery was slightly delayed but i got it on monday. Very happy
19. Juni 2026
Antwort von hmv (UK) - Merry Hill
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at the counter were all very…
The staff at the counter were all very friendly and helpful,they sorted out several gift tokens for me and ordered anything for me which wasn't in stock and the order arrived promptly,
☆☆☆☆☆
12. Juni 2026
Antwort von hmv (UK) - Merry Hill
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. Helpful and fair to all at an album launch party.
15. Juni 2026
Antwort von hmv (UK) - Merry Hill
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Preordered the new boards of canada…
Preordered the new boards of canada album so I could listen to it on release day (I even booked the day off). On the Friday it got to around 3pm still no confirmation email that it had arrived. Tang helpline on hold for well over 30 minutes. Was advised I could buy one of the copies in store (you had an abundance of them) but would not get a refund on the preorder (???) so would effectively be paying twice. Eventually got the confirmation email at after 4pm. Very disappointed I asked the customer helpline to raise a complaint as was very unhappy. I have had no response from anyone about this. Really disappointed that was the first and last time I preorder anything from HMV. I preordered so I was confident I would have a copy to listen to on the day not in the evening. Shame, staff in store were friendly but disappointed with your preorder service.
3. Juni 2026
Antwort von hmv (UK) - Merry Hill
Hello,
We're very sorry to hear this. We can see that the item was released on 29/05/2026 and was marked as ready to collect in the afternoon. We can only apologise that this was not marked as ready to collect in the morning of the release - we absolutely appreciate that it would be more ideal to have the item first thing - but unfortunately this is not always possible due to circumstances out of our control related to the deliveries.
We can see that this has now been collected and we hope that you are enjoying your purchase.
Thank you for making us aware of your thoughts and apologies for any disappointment.
Quick and easy.
26. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hi Mr Howell
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My items were quick and easy to order…
My items were quick and easy to order in the shop and I was notified as soon as they were ready to be collected. Staff were friendly and helpful.
25. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hi Jean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwort von hmv (UK) - Merry Hill
Hello Richard
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The experience was friendly and the…
The experience was friendly and the employees was happy to help me find the product I was looking for.
18. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hi Pardeep
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I enjoy going on HMV website to see…
I enjoy going on HMV website to see what coming out or what films they have for when I fancy new film.
I have enjoyed watching my DVDs I recently brought.
20. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hello Amanda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick delivery service plenty of…
Quick delivery service plenty of updates on order great customer service in-store
23. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic purchase really quick…
Fantastic purchase really quick Fantastic team at merry hill
9. Mai 2026
Antwort von hmv (UK) - Merry Hill
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Merry Hill
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great always buy from hmv thank you
28. April 2026
Antwort von hmv (UK) - Merry Hill
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD order
The item I wanted was not available immediately but it was ordered and arrived within 4 days. The staff where very polite and helpful and I am very pleased with my DVD.
16. April 2026
Antwort von hmv (UK) - Merry Hill
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Merry Hill
Hi Les
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Because,my order that I ordered for was…
Because,my order that I ordered for was on time,and the staff were in store were very polite and couldn't do enough for me,when I went for my parcel.
31. März 2026
Antwort von hmv (UK) - Merry Hill
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Special ordered albums for me
Special ordered albums for me. They were delivered really quickly and in excellent condition. Excellent & friendly staff.
27. März 2026
Antwort von hmv (UK) - Merry Hill
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff was very friendly and had the…
The staff was very friendly and had the package ready in place to give to me.
24. März 2026
Antwort von hmv (UK) - Merry Hill
Hi Annette
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The vinyls worked amazingly customer…
The vinyls worked amazingly customer service was fantastic
17. März 2026
Antwort von hmv (UK) - Merry Hill
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not a happy customer
I went in on the Sunday ,knowing that some people had received their copy.
I was told I couldn’t have it until ‘release day’ then later on , I had an email saying it was ready for collection 🤬
15. März 2026
Antwort von hmv (UK) - Merry Hill
Hi Carl,
Thank you for your feedback.
We can see the item ordered was not released until 16/03/26, therefore marked off at the store following closing at 5pm that day to advise you this would be ready for collection upon the Monday morning for the release date.
We do hope this helps to clear up any confusion, and hope that you enjoy your purchase.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.