Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Mehr ansehen
Unternehmen hat geantwortet
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Mehr ansehen
Unternehmen hat geantwortet
I ordered a box set on Saturday and it arrived on Tuesday excellent service if I need anything else I'll go to hmv
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Chester
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Vereinigtes Königreich
4.8
Hervorragend
268 Bewertungen
Bittet Kunden um Bewertungen
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Excellent Communication & First Class Service
Pre ordered online, and the communication was very good throughout. Collected purchase from my local store at my convenience without any issues. Would definitely recommend and will not hesitate to use HMV in the future.
23. Oktober 2025
Antwort von hmv (UK) - Chester
Hi Teresa,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super amount to choose from
14. Oktober 2025
Antwort von hmv (UK) - Chester
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered in store and she was really…
I ordered in store and she was really nice and it came in few days
13. Oktober 2025
Antwort von hmv (UK) - Chester
Hi E.H,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What a great experience
What a great experience. The place has a great choice and the customer service was first class.
9. Mai 2025
Antwort von hmv (UK) - Chester
Hi Antony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering for delivery
The young lady in the shop was very polite and helpful. I wanted a top but it wasn't in my size. She ordered my size and arranged it for it to be delivered. She was very understanding that I needed to write on a whiteboard to communicate and complimented my idea of using the board to help me. I'm autistic and wear a lanyard explaining this. I also explained that whilst I love the shop, the music can be overwhelming which is one of the reasons I write things down and she was lovely about it.
It came a day early which was great and it was packaged well and without using excessive packaging which I was very impressed about.
I have had many other pleasant experiences in this shop and staff have always been helpful and never judged me for struggling to communicate. They are always pleasant and helpful. It's just a shame the music is a bit too loud but otherwise, awesome shop and staff. You never know what awesome things you will find and some very nostalgic things too. Something for everyone.
13. September 2025
Antwort von hmv (UK) - Chester
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV experience
Very helpful and kind. Managed to get my pre orders and my in store items done quickly and in 1 transaction
3. September 2025
Antwort von hmv (UK) - Chester
Hi willow
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Because the DVD wasn't in store so a…
Because the DVD wasn't in store so a member of staff helped me to order the DVD and it arrived by royal mail 3 days later. And I am happy.
5. September 2025
Antwort von hmv (UK) - Chester
Hi Rodney
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly assistant who found my…
Very friendly assistant who found my order straight away.
28. August 2025
Antwort von hmv (UK) - Chester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Perfect Expected Experience
Ordered a reputation CD, came in two days as expected, and in the earlier half of the given delivery time.
Product was factory sealed and perfect (:
Nothing wrong, would 100% buy from HMV again
26. August 2025
Antwort von hmv (UK) - Chester
Hi Harvey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time for the release date
Delivered on time for the release date. Well packed so the vinyl was in one piece. The neighbours like listening to it too, well sort of.
13. August 2025
Antwort von hmv (UK) - Chester
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering rare Blu Ray disc
The person in store was efficient and was able to explain how likely it was that the Blu Ray disc we ordered would arrive in time.
4. August 2025
Antwort von hmv (UK) - Chester
Hi Geoff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and guided me…
Staff were very helpful and guided me through the process of my order step by step which made it very easy from start to finish
7. August 2025
Antwort von hmv (UK) - Chester
Hi Alwyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff member was so helpfull
5. August 2025
Antwort von hmv (UK) - Chester
Hi Sally
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered my son a LP online and I had…
I ordered my son a LP online and I had it as click and collect for the Chester store. Was fast delivery and great communication, and was easy to pick up in-store the girl who served me was very polite and friendly.
5. August 2025
Antwort von hmv (UK) - Chester
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwort von hmv (UK) - Chester
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
EXCELLENT SERVICE PROVIDED BY HMV STORE…
EXCELLENT SERVICE PROVIDED BY HMV STORE MY ITEMS ARRIVED ON TIME SO I WAS VERY PLEASED WITH THESE ITEMS.
18. Juli 2025
Antwort von hmv (UK) - Chester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a tee-shirt
Ordered a tee-shirt, service was excellent delivery was quick too (a day early) very happy with the purchase, would shop there again.
11. Juli 2025
Antwort von hmv (UK) - Chester
Hi jenny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop very helpful staff pleasant…
Great shop very helpful staf pleasant experience!
5. Juni 2025
Antwort von hmv (UK) - Chester
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful friendly staff
3. Juni 2025
Antwort von hmv (UK) - Chester
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Chester
Hello Darren
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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