I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
Unternehmen hat geantwortet
Standort
Standort wechseln22 Eastgate Centre, SS14 1AF Basildon, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... Mehr ansehen
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Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... Mehr ansehen
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The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, h... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Basildon
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
22 Eastgate Centre, SS14 1AF, Basildon, Vereinigtes Königreich
4.8
Hervorragend
223 Bewertungen
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I recieved the cd very quickly
I recieved the cd very quickly, so am pleased with the whole process
11. November 2025
Antwort von hmv (UK) - Basildon
Hi Garry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
Daughter loves her new cd we have to…
Daughter loves her new cd we have to listen to it all way to school she loves it
10. November 2025
Antwort von hmv (UK) - Basildon
Hi Jessica
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The customer service in store was exellent, very helpful, knowledgeable and friendly. Had a discussion on pop vinyl figures which I felt was nice and good customer service
The customer service in store was great. Very helpful and polite.
The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery), and several of the pop vinyl boxes had obviously been damaged during transit causing worn edges to the box.
Disappointed as it arrived damaged. Only ordered as I was concerned they may sell out in store
1. November 2025
Antwort von hmv (UK) - Basildon
Hi Philip,
Thanks for leaving a review.
We are delighted that you had an excellent experience in our store and do apologise for any disappointment that may been caused when your order arrived. We take great care in the packing of our orders to reduce the risk of damage occurring during transit, so it's disappointing to hear that we've been unsuccessful on this occasion.
We would like to assure you that we take incidents of this nature very seriously and in order to fully investigate this and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible so we can resolve this issue.
Thank you for your continued support.
Kind regards,
Customer Service Team
hmv.com
i love this store
i love this store. The site is easy to work oot and buy from. As for your stores, what can i say? Pleasant helpful staff at my Basildon branch make shopping a pleasure. Very few stores give such service these days, so thank you.
1. November 2025
Antwort von hmv (UK) - Basildon
Hi Penny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A prompt service and the convenience of…
A prompt service and the convenience of collecting my purchase in store.
25. Oktober 2025
Antwort von hmv (UK) - Basildon
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The delivery was fast
The delivery was fast. Easy to order the record. I was looking for.
22. Oktober 2025
Antwort von hmv (UK) - Basildon
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Buying an album from HMV
Staff were very helpful in arranging my order, and subsequently updating me on its progress whenever I stopped by the store. When I finally got the album today the assistant was very efficient and friendly.
22. Oktober 2025
Antwort von hmv (UK) - Basildon
Hi AJ,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good staff
Very helpful & friendly staff. Good sense of humour too !
Needed an item ordered , arrived quickly.
22. Oktober 2025
Antwort von hmv (UK) - Basildon
Hi Madeleine,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop in Basildon Essex is where I…
The shop in Basildon Essex is where I was helped be a lovely member of staff, she helped me order a present, and also helped me look in store for another item, I felt I was taking a lot of her time, however she said it's fine, she was happy to help. I enjoyed the face to face experience.
13. Oktober 2025
Antwort von hmv (UK) - Basildon
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Star Wars films
My items that I ordered came in good time and in good condition I will buy the last 3 Star Wars films soon
14. Oktober 2025
Antwort von hmv (UK) - Basildon
Hi Iain
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick delivery and kept me…
Very quick delivery and kept me informed of progress
21. September 2025
Antwort von hmv (UK) - Basildon
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Basildon
Hi Phil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely first class
Absolutely first class, the staff could not be more helpful, they offered help without being asked, as far as I'm concerned five stars wasn't enough, the best shopping experience.
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Basildon
Hello MRS
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good communication and updates on item…
Good communication and updates on item ordered. Arrived at the store for collection sooner than expected which was appreciated. Would definitely use this service again. Staff were helpful and polite.
11. September 2025
Antwort von hmv (UK) - Basildon
Hi Jai
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The member of your staff ( scarlet) was…
The member of your staff ( scarlet) was very happy to serve me and helpful
12. August 2025
Antwort von hmv (UK) - Basildon
Hi Shane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple and efficient.
Simple ordering. Clear information about status of order and efficient process collecting from the store.
4. August 2025
Antwort von hmv (UK) - Basildon
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Service all good from staff when…
Service all good from staff when ordering in shop to collection on release day
3. August 2025
Antwort von hmv (UK) - Basildon
Hi Terry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I found the staff very helpful like…
I found the staff very helpful like looking for the things we wanted to purchase and also told us when certain films would be available on did very satisfying
28. Juli 2025
Antwort von hmv (UK) - Basildon
Hi Mrs Wilkins
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Basildon
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hmv is always a great experience when…
Hmv is always a great experience when out shopping the one shop i look forward too visiting.
24. Juli 2025
Antwort von hmv (UK) - Basildon
Hi Mary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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