Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent service from start to finish!! We were greeted with a very warm welcome by Olivia. Olivia dealt with our new car and went above and beyond to help us. When we picked our new car up again al... Mehr ansehen
Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... Mehr ansehen
Unternehmen hat geantwortet
Customer service was very poor, waited over 3 hours for my car. Came on a 2 hour train journey never again just wanted my car was on the verge of collapsing Rehan, was helping me through out the whole... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hippo Motor Group
Vom Unternehmen geschrieben
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktinformationen
Vereinigtes Königreich
- www.hippomotorgroup.com
4.3
Hervorragend
3185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Josh explained everything to us and…
Josh explained everything to us and made sure we had a chance to look round the car etc. Brilliant service
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Claire,
Thank you for your wonderful feedback. We’re delighted to hear Josh took the time to explain everything clearly and made sure you had the opportunity to look around your new car before driving away. It’s fantastic to know you received such brilliant service. We truly appreciate your kind words and support.
Team Hippo
Amazing service from Josh
Amazing service from Josh, arrived late due to train issues and this wasnt a problem. Assisted with sorting the tax on the vehicle, ready for me to drive away.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Zara,
Thank you for your wonderful feedback. We’re delighted to hear Josh provided such amazing service and made your collection experience smooth, even with the delay to your arrival. It’s great to know he helped sort the vehicle tax so everything was ready for you to drive away. We truly appreciate your kind words and support.
Team Hippo
David L - great man!
I love my new car! David L delivered it to me and was great…. He called an hour and a half before arrival, could answer every question I have about the car and put up with me being over excited! He explained all the documents and was generally a really nice, helpful man, thank David!!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Pia,
Thank you for your wonderful feedback. We’re delighted to hear you’re loving your new car! It’s fantastic to know David L provided such a great delivery experience, kept you informed of his arrival, answered all your questions, and took the time to explain everything clearly. We’ll be sure to pass on your kind words to David. Thank you for your support, and we hope you enjoy every mile in your new car.
Team Hippo
Alan delivered my
Alan delivered my , car.Top bloke,great handdover.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Chris,
Thank you for your feedback. We’re delighted to hear Alan provided a great delivery experience and an excellent handover. We’ll be sure to pass on your kind words to him. Thank you for your support.
Team Hippo
I dealt with Ravi and Liam when picking…
I dealt with Ravi and Liam when picking up my new Mini Cooper. The whole process was very smooth and very stress free! I highly recommend Hippo Moto group
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Bina,
Thank you for the fantastic feedback! We’re delighted to hear Ravi and Liam made collecting your new Mini Cooper such a smooth and stress-free experience. We really appreciate your recommendation and kind words.
Team Hippo
Alan was really helpful called before…
Alan was really helpful called before arriving went all through the car with me really friendly
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi S.H,
Thank you for the great feedback! We’re delighted to hear Alan kept you informed before arriving, took the time to go through everything with you, and provided such friendly service. We really appreciate your kind words.
Team Hippo
We had a very good experience dealing…
We had a very good experience dealing with Hippo Motor group, our first contact was with Daniel who was very helpful in finding us a car very quickly after listening to what we were exactly after. The day of pick up we dealt with Matt at the Peterborough branch who made it such an easy process on the day.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Rhys,
Thank you for the fantastic feedback! We’re delighted to hear Daniel quickly found the right car for you after listening to exactly what you were looking for, and that Matt made collection at our Peterborough branch such an easy experience. We really appreciate your kind words.
Team Hippo
Disappointing customer service during purchasing experience
Purchased a car over 3 weeks ago (which we're enjoying) but unfortunately still waiting for the initial £99 deposit to be returned. Customer service has been disappointing past initial purchase. Promises to return calls are unfulfilled.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Hannah,
I'm very sorry to hear that you are still waiting for a refund.
Unfortunately i've not been able to locate an order with the details available in your review.
Please can you email customercare@hippomotorgroup.co.uk [customercare@hippomotorgroup.co.uk] quoting ticket number 106052 so we can urgently look into this?
Thanks - Chris, Customer Experience Manager
Great service from Start to finish
Great service from Start to finish.
Lewis Smith and Matt Curtis have been brilliant.
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Samuel,
Thank you for your wonderful feedback. We’re delighted to hear you received great service from start to finish and that Lewis Smith and Matt Curtis were brilliant throughout your experience. We truly appreciate your kind words and support.
Team Hippo
My experience was mint
My experience was mint. Rehan assisted to ensure a smooth transition. Not leaving out Kamal who initiated the entire process was fantastic likewise.
Overall great experience dealing with Hippo Motors.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with Hippo Motors. It’s fantastic to know Rehan ensured everything went smoothly and that Kamal made such a great start to the process. We truly appreciate your kind words and support.
Team Hippo
Car as described and in great…
Car as described and in great condition. Thanks Rafael for the car handover. Smooth process
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Lauren,
Thank you for your feedback. We’re delighted to hear your car was exactly as described and in great condition. It’s great to know Rafael provided a smooth handover and made the process easy. We really appreciate your kind words and support.
Team Hippo
Matt was fantastic
Matt was fantastic, very professional and dealt with car handover efficiently
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Tia,
Thank you for your feedback. We’re delighted to hear Matt provided a fantastic experience and handled your car handover professionally and efficiently. We really appreciate your kind words and support.
Team Hippo
Dealt with Bilal first he had the…
Dealt with Bilal first he had the patience of a saint with me as I was very picky with the car that wanted but we got there in the end.
Dealt woth Matt when collecting the car he was brilliant helped with all the questions i had about the new car and he was amazing with everything.
Thank yoh so much to both very happy customer here.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Tania,
Thank you for your wonderful feedback. We’re delighted to hear Bilal was so patient in helping you find the right car and that Matt made your collection experience just as enjoyable by answering all your questions and providing excellent support. We’ll be sure to pass on your kind words to them both. Thank you for your support, and we’re thrilled to hear you’re such a happy customer.
Team Hippo
Graham
Graham, the very nice man who delivered the car to me was amazing. Very friendly and helpful. The car itself was not as described and I am looking further into this. However this has nothing to do with Graham and would definitely recommend him and his companies services
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Carol,
Thank you for taking the time to leave your review. We're delighted to hear Graham provided such friendly and helpful service, and we'll be sure to pass on your kind words to him.
We're sorry to hear the car wasn't as described, and we appreciate you bringing this to our attention. If you haven't already, please get in touch with our team so we can look into this for you. Thank you for your recommendation.
Team Hippo
Terrible company
Terrible company. This review is based on my son’s experience. We both bought cars from them and to be honest everything was fine for me but I really feel for my son. Issue 1 - When car arrived the bodywork was in poor condition. They took car back and had it fixed. He was without a car for 2 weeks. Recompense was £12 daily allowance for taxis but he would have to pay and claim back with receipts. He didn’t make a claim as the hassle he had to get car fixed was terrible. Issue 2 - When car was returned to him he inspected it with a fine tooth comb and discovered a nail in the tyre. After negotiating hippo agreed to get it sorted out. However due to my son been off work with an injury the car hasn’t moved much except for a few visits to doctors. He went to get it fixed but it is unrepairable and needs replaced. Hippo have refused to pay for a new tyre. Reason being is he has driven the car. This lead to Issue 3 - while car was away being fixed with issue 1 they had to take under plate off to get bumper off. However on 27th we decided to take a very short trip when there was an almighty clatter. On inspection the front of the underplate had become detached. It became very clear it had not been fixed correctly and completely destroyed the under plate which is now needing replaced. My son has emailed pics and spoken with Hippo who have refused to fix this issue. Bearing in mind he has a 3 month warranty they are refusing to take issues on board. My son has asked if a complaint could be raised and speak to a manager both of which have been refused and the matter closed by Hippo. Avoid avoid avoid.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Louise,
I am sorry to read about your son’s experience.
I have reviewed the linked case and can see that remedial work was previously completed, following which the customer confirmed he was satisfied with the repairs. Further concerns have since been raised and are now subject to a senior review of the full history and available evidence.
We will continue to address the matter directly with the customer through the appropriate complaints process.
Thanks,
Chris – Customer Experience Manager
Don't take the car at face value
My experience with Hippo Motor Group raises significant concerns from both a consumer‑rights and data‑protection perspective. The Range Rover Velar I purchased was misrepresented, with incorrect and contradictory service‑history and mileage records. Hippo stated the vehicle had been serviced at 42,000 miles, yet the last genuine service was at 26,000 miles. Several entries were duplicated with different dates and mileages, making the history unreliable and misleading.
In addition, Hippo held incorrect personal data throughout the sales process, including the wrong telephone number, wrong email address and even the wrong title. As a result, my warranty information, contract documents and personal details were sent to another individual, which constitutes a serious GDPR concern. Hippo cannot explain when my details were changed, how this occurred, or what verification (if any) was completed before altering my data.
Their complaint handling has been vague, dismissive and lacking accountability. Instead of addressing how my data was compromised, they requested ID — despite already demonstrating an inability to safeguard the information they hold.
Based on my experience, Hippo Motor Group has demonstrated misrepresentation, poor data governance and inadequate complaint resolution. I would urge prospective customers to exercise caution.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Nina,
We’re sorry that you remain unhappy with your experience.
Following a thorough investigation of the data-protection concerns raised, we found no evidence that your personal information was disclosed to an unauthorised third party or that a personal data breach occurred.
As this matter concerns personal information, it would not be appropriate for us to discuss the evidence or account details publicly. We remain available to communicate with you directly regarding the outcome of our investigation.
Thanks, Chris – Customer Experience Manager
Outstanding customer service
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very positive experience with a more than fair deal to match.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Nick,
Thank you for the fantastic feedback! We’re delighted to hear your part exchange experience was smooth, friendly, and customer-focused. It’s great to know Bailey provided such excellent support throughout and helped make the process a positive one. We really appreciate your kind words.
Team Hippo
Hippo motor group have been very…
Hippo motor group have been very helpful from the beginning to the end of the process. Josh assisted me in my car purchase and was brilliant, everything was explained very clearly to me and made easy.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Chantelle,
Thank you for the fantastic feedback! We’re delighted to hear Josh made your car purchase such an easy and straightforward experience by explaining everything clearly and supporting you throughout the process. We really appreciate your kind words.
Team Hippo
Great end to end service from Hippo Motor Group
From identifying a car that I liked online over the weekend, through to making the appointment, testing the car and negotiating the best deal and package for me, I was very impressed with the team at Hippo in Blackburn. After sale service has been equally impressive. The team there are professional, friendly, knowledgeable and I felt they went the extra mile to ensure I was entirely satisfied. Can't recommend them highly enough.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Thank you for the fantastic feedback! We’re delighted to hear the team in Blackburn provided such professional, friendly, and knowledgeable service from your initial enquiry right through to aftersales. It’s great to know they went the extra mile to ensure you were completely satisfied. We really appreciate your recommendation and kind words.
Team Hippo
Very good
Very good, third car from HIPPO. They make it easy and as stress free as possible.
Driver for collection/delivery was Alan this time. A very good bloke.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Danus,
Thank you for your wonderful feedback and for choosing Hippo for your third car. We’re delighted to hear we’ve continued to make the process easy and as stress-free as possible. It’s great to know Alan provided such a positive delivery experience, and we’ll be sure to pass on your kind words. We truly appreciate your continued loyalty and support.
Team Hippo
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