I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response s... Mehr ansehen
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Das sagen Bewerter
Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.
Unternehmen hat geantwortet
Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many than... Mehr ansehen
Thankyou to Kamaal for a very efficient response to helping me get my next car sorted, all went through smoothly and quickly and Kamaal was super helpful and good with communication. Also thankyou to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hippo Motor Group - Blackburn
Vom Unternehmen geschrieben
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktinformationen
Trident Way, BB1 3NU, Blackburn, England, Vereinigtes Königreich
- 01254 916450
4.2
Gut
95 Bewertungen
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Max at hippo was really helpful
Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many thanks Max
2. Juni 2026
Bewertung ohne vorherige Einladung
Liam from hippo motor group got my new…
Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Paul,
Thank you for the fantastic feedback! We’re delighted to hear Liam provided such friendly and efficient service and was able to answer all your questions. We really appreciate your kind words and hope you enjoy your new Audi A4 Avant.
Team Hippo
Don’t waste your money with this company
I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response said in April, and had nothing. I followed up in May with another email and still no response. Worst service from a car dealership I’ve ever experienced! Don’t waste your money.
1. August 2025
Bewertung ohne vorherige Einladung
Smooth and quick collection
Smooth and quick collection
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Douglas,
Thank you for your feedback. We’re delighted to hear your collection experience was smooth and quick. We really appreciate your kind words and support.
Team Hippo
Fantastic experience
Fantastic experience! Abbie was very helpful in organising purchase of the car and the car was delivered to our address by Alan who was also great!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Yasmin,
Thank you for your fantastic review! We're delighted to hear that Abbie and Alan provided such great service and made your car-buying experience a positive one. We hope you're enjoying your new car and appreciate you choosing us.
Team Hippo
Copra Ateca
From start to finish excellent service kept me updated all the time i would recommend them
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Nigel,
Thank you for your feedback. We’re delighted to hear you received excellent service from start to finish and that you were kept updated throughout the process. We really appreciate your recommendation and support.
Team Hippo
Well done Alan
Alan arrived on time, was very helpful, friendly and patient. We couldn’t have asked for more. He also traveled 200miles to deliver the car to us!
Excellent work Alan 👍🏻👍🏻
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Michael,
Thank you for your feedback. We’re delighted to hear Alan arrived on time and provided such a helpful, friendly, and patient service. It’s wonderful to know he made such a positive impression and that the delivery experience exceeded your expectations.
We’ll be sure to pass on your kind words to Alan. Thank you for your support.
Team Hippo
Katie in customer service team was…
Katie in customer service team was fabulous and a credit to Hippo. We deal with lots of companies and Katie was a breath of fresh air and nothing too much trouble. Thanks Katie x
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Richard,
Thank you for your wonderful feedback. We’re delighted to hear Katie in our Customer Service team made such a positive impression. It’s fantastic to know she was a breath of fresh air and that nothing was too much trouble for her. We’ll be sure to pass on your kind words, as she is a real credit to the team.
Thank you for your support.
Team Hippo
Not the best customer service
I visited this garage today to view a car I was potentially interested in purchasing, but unfortunately the experience left a lot to be desired, having driven an hour to get there to see the car.
As soon as I arrived, the focus seemed to be on my current vehicle rather than the car I had come to see. I was asked for my keys so they could assess my car before I had even been allowed to view the vehicle I was interested in.
I explained my budget and asked whether there was any flexibility on the figures. I was told there wasn’t, which is fair enough, but I was then effectively asked to confirm that I could make the finances work before I had even seen the car. I wasn’t asking for a test drive, just a chance to look around the vehicle so I could decide whether it was worth pursuing and potentially increasing my loan amount.
When I asked to see the car, I was told it would take 20–25 minutes to prepare, and there seemed to be little interest in showing it unless I could first commit to the numbers. I was also greeted with “Oh, we thought you weren’t coming until 3,” which immediately made me feel as though I was inconveniencing them. I even said to them I don’t mean to waste anyone time when the manager came over to discuss. I just felt like an inconvenience.
Overall, I felt pressured and unwelcome rather than valued as a potential customer. Buying a car is a significant financial commitment, and most people would reasonably expect to be able to view a vehicle before being asked to commit to funding it. As a result of the experience, I decided not to proceed and I did not see the car. I just wanted to leave.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Terri,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent visit did not meet your expectations, particularly after travelling to view a vehicle with us.
We have attempted to contact you directly to discuss your experience further, however we were unable to get through. We have since followed up with an email and would be grateful if you could respond at your convenience so we can review your concerns in more detail.
Your comments regarding the viewing process and overall experience have been noted and will be reviewed internally to ensure we continue to improve our customer journey.
We do appreciate the opportunity to engage with you and would welcome the chance to resolve any outstanding concerns. Please do not hesitate to get in touch with our Customer Experience Team directly should you wish to discuss this further.
- Team Hippo
Excellent service
Excellent service, would recommend to anyone very happy
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Marishia.
Thank you for your wonderful review, we’re delighted to hear you received excellent service and that you’d recommend Hippo to others. It’s fantastic to know you’re so happy with your experience, and we really appreciate you taking the time to share your feedback.
Team Hippo
Quick efficient process
Quick efficient process. Staff very patient. Josh great on the end of an email or phone.
Car delivered quick by Alan who was professional friendly and explained everything as well a s thorough handover.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Gary,
Thank you for your feedback. We’re delighted to hear you found the process quick and efficient and that the team were patient and supportive throughout. It’s great to know Josh provided excellent communication via email and phone, and that Alan delivered your car in a professional and friendly manner, taking the time to complete a thorough handover and explain everything clearly.
We really appreciate your kind words and support.
Team Hippo
Excellent service from first contact
Excellent service from first contact. My advisor Zac was very patient with me and went above and beyond to find me a suitable vehicle. Would definitely recommend Hippo.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Graham,
Thank you for your feedback. We’re delighted to hear you received excellent service from your very first contact and that Zac was patient and went above and beyond to help you find a suitable vehicle. Your recommendation means a lot to us, and we really appreciate your support.
Team Hippo
From Connor lill the manager Michela…
From Connor lill the manager Michela and the handover guys it was a great process they are nothing but helpful and will do what they can to get you your car sufian the handover guys was brilliant made everything easy from tax to changing logbook absolutely brilliant
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Aaron,
Thank you for your feedback. We’re delighted to hear Connor, Michela, and Sufian all helped make your experience such a positive one. It’s great to know the team were helpful throughout and did everything they could to get you into your new car, and that Sufian made the handover process simple and stress-free, including helping with the tax and logbook changes.
We really appreciate your kind words and support.
Team Hippo
I have nothing but praise for this…
I have nothing but praise for this company I have been dealing with lewis Casson and he has been kind carrying and patient,he has managed to find the perfect car for me and everything went very smoothly,thank you Hippo Motor Group.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Sharon,
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with Hippo Motor Group. It’s great to know Lewis Casson was kind, caring, and patient throughout, and that he was able to find the perfect car for you. We’re pleased everything went smoothly from start to finish.
We really appreciate your kind words and support.
Team Hippo
Good experience all round
Good experience all round. Happy with my purchase.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Peter,
Thank you for your feedback. We’re delighted to hear you had a good experience overall and are happy with your purchase. We really appreciate your support.
Team Hippo
I came across Hippo Motor Group when I…
I came across Hippo Motor Group when I was doing a google search on cars. I wasn’t sure I 100% wanted to change at the moment, but I gave it a go. I applied online and with a poor credit score I thought no chance… next minute all approved and I was searching cars. My account manager Connor was incredible. I did give him a bit of a challenge finding me something due to some negative equity on my current car, as well as a list of features the car needed to have, and I must say he smashed it out the park! He was friendly, patient, kept me updated throughout the process and made sure the car was right for me. The whole process was super easy, from signing documents to arranging delivery.
The delivery by Andy Barbour was absolutely seamless. He kept me updated via text message, and was here when he promised he would be. He helped me sign documents, let me look around the car and was generally chatty and friendly! He also made the whole process so easy. I love my new car, it’s in mint condition, all paperwork, locking wheel key etc given to me. I WILL definitely be back in around 3 years time for another vehicle! Thank you, Connor, Andy and Hippo!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Paige,
Thank you for sharing such a detailed and positive review. We’re delighted to hear that, despite your initial uncertainty, Connor was able to support you through the process and secure the right vehicle for your needs. It’s great to know he handled the challenges around negative equity and feature requirements with patience, clear communication, and dedication to getting everything right for you.
We’re also pleased to hear that Andy provided a seamless and professional delivery experience, keeping you updated throughout and ensuring everything went smoothly on the day. It’s wonderful to know your new car arrived in excellent condition and that you’re so happy with it.
Your kind words about both Connor and Andy mean a great deal, and we’ll be sure to pass them on. We truly appreciate your recommendation and look forward to helping you again in the future.
Team Hippo
Liam on hand over was very helpful and…
Liam on hand over was very helpful and knowledgeable
Kayleigh in sales was also very good and found me the right car that we wanted
Thank you to everyone involved
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Ryan,
Thank you for your feedback. We’re delighted to hear Liam provided a great handover experience and was so helpful and knowledgeable throughout. It’s also great to know Kayleigh was able to support you in finding the right car for your needs. We really appreciate your kind words and support, and we’ll be sure to pass your thanks on to everyone involved.
Team Hippo
Antwort von Hippo Motor Group - Blackburn
Hi Georgiana,
Thank you for your feedback. We’re delighted to hear you received great service from Liam. We’ll be sure to pass on your kind words. Thank you for your support.
Team Hippo
Recommend Hippo group Blackburn
Made us feel at ease while being professional.
The experience of buying a car was a pleasure!
Thank you Gareth and Liam
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Valerie,
Thank you for your feedback. We’re delighted to hear Gareth and Liam made you feel at ease while maintaining a professional approach throughout. It’s wonderful to know your car-buying experience was such a pleasure. We’ll be sure to pass on your kind words. Thank you for your support.
Team Hippo
Not impressed with response
I would like to add to my ongoing saga of having bought a used Corsa EV from the Hippo Motor Group. The fault that appeared after around a year after I bought this car (ELECTION TRACTION SYSTEM FAULT) is still unresolvable and undrivable after being at a Vauxhall specialist dealer for around 3 weeks now still trying to rectify the fault after having already replaced an expensive part. So far the cost of repairs of this car are around £3,000 plus for a car I paid over £10,000 for in 2024. The fault was inherent and manifested itself within around a year after purchase and clearly serious and the car should not have been sold in that condition and the decent customer care approach would have been to have offered a contribution towards repairs for a car that clearly had serious faults developing. I am a man in my late 60s who drives carefully with a young family and can not afford to keep paying out for repairs. I am very disappointed with the way Hippo Motor Group have handled this situation as the trauma of owning a car with a developing fault sold by them continues to cause stress, inconvenience and upset to me and my family. I am also in contact with Vauxhall over this matter.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Blackburn
Hi Steve,
Thank you for taking the time to provide a further update.
We are sorry to hear that the issues with your vehicle remain ongoing and that you continue to be dissatisfied with the outcome. We appreciate that an extended repair process and continued uncertainty regarding the fault will be frustrating.
As this matter has already been reviewed and responded to directly, it would not be appropriate for us to comment on the specific circumstances publicly. However, we note the additional information you have provided and your ongoing concerns.
Thank you for taking the time to share your feedback.
Chris
Customer Experience Manager
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