Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service was very poor, waited over 3 hours for my car. Came on a 2 hour train journey never again just wanted my car was on the verge of collapsing Rehan, was helping me through out the whole... Mehr ansehen
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Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... Mehr ansehen
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I have had a very good experience of buying a car through Hippo. From the enquiry through to reaching Matthew Knowles on the process in sales on purchasing and then receiving the car this morning fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Hippo Motor Group
Vom Unternehmen geschrieben
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktinformationen
Vereinigtes Königreich
- www.hippomotorgroup.com
4.3
Hervorragend
3182 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very easy and smooth pick up
Very easy and smooth pick up, Liam made it easy and comfortable
Would definitely recommend
7. August 2026
Bewertung ohne vorherige Einladung
Bought a car just over 3 months ago &…
Bought a car just over 3 months ago & it’s broke down . They won’t help me . Car isn’t driving & needs recovered . Going days with ringing them car is stranded they sold me warranty with A1 that’s not fit for purpose as no one will fix the issue only Land Rover & they won’t pay out for this . I’m in Northern Ireland & don’t know what to do . So distressed.
4. August 2026
Bewertung ohne vorherige Einladung
Top service by lovely people
Was helped by Ruby and Matt to find my perfect car. Wonderful service and genuinely pleasant people! Thanks guys - see you in a couple of years for an upgrade!
7. August 2026
Bewertung ohne vorherige Einladung
Delivery experience
Had a car delivered recently. Alan was amazing, very professional and friendly. Couldn’t ask for anyone better!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Hari,
Thank you for your wonderful feedback. We’re delighted to hear Alan provided such a professional and friendly delivery experience. It’s fantastic to know he made such a positive impression, and we’ll be sure to pass on your kind words. We truly appreciate your support.
Team Hippo
Amazing customer service
Amazing customer service. Very welcoming and helpful. Amazing team, big thanks to Liam, Kamal and Jonny. Definitely recommend going forward.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Ziya,
Thank you for your fantastic feedback. We’re delighted to hear you received such amazing customer service and found the team welcoming and helpful throughout. It’s great to know Liam, Kamal, and Jonny made such a positive impression. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Many thanks to David L for delivering…
Many thanks to David L for delivering our new car
Very thorough and patient showing us all the controls
Friendly and professional
Thank you 🌟 🌟🌟🌟🌟
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Helen,
Thank you for your wonderful feedback. We’re delighted to hear David L provided such a thorough and patient handover, taking the time to explain all the controls. It’s great to know his friendly and professional approach made the experience so positive. We truly appreciate your kind words and support.
Team Hippo
Enjoyed coming to hippo i will be a…
Enjoyed coming to hippo i will be a returning customer thank you rehan
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Ana,
Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your experience with Hippo and that Rehan looked after you so well. It’s fantastic to know you’ll be returning in the future. We truly appreciate your kind words and support.
Team Hippo
Wonderful customer service from start…
Wonderful customer service from start to finish, Akeem H was always available over the phone for questions and always responded right away. Upon collection Matt was excellent and very helpful.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your wonderful feedback. We’re delighted to hear you received excellent customer service from start to finish. It’s great to know Akeem H was always available to answer your questions and that Matt provided such a helpful collection experience. We truly appreciate your kind words and support.
Team Hippo
Brilliant service from start to finish
Brilliant service from start to finish.
Finalised by Liam - who was brilliant
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear you received brilliant service from start to finish. It’s great to know Liam finished your experience on such a positive note. We truly appreciate your kind words and support.
Team Hippo
Made to feel very welcome when I…
Made to feel very welcome when I arrived. I was looked after by the team, especially Matt. The hand over was very easy. Will use Hippo again in the future.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Carl,
Thank you for your wonderful feedback. We’re delighted to hear you were made to feel so welcome and that Matt and the team looked after you throughout your visit. It’s great to know the handover was easy, and we’re thrilled to hear you’ll be using Hippo again in the future. We truly appreciate your kind words and support.
Team Hippo
Hippo Motorgroup were fantastic
Hippo Motorgroup were fantastic. I'm very happy with my new car.
Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.
David L was also brilliant when it came to delivery with great communication and a really knowledgeable handover.
Very pleased.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Rich,
Thank you for your fantastic feedback. We’re delighted to hear you’re so happy with your new car and that you had such a positive experience with Hippo Motor Group. It’s great to know Mark W made the process easy and enjoyable with his prompt communication, and that David L provided a knowledgeable handover and excellent delivery experience. We truly appreciate your kind words and support.
Team Hippo
Customer service was very poor
Customer service was very poor, waited over 3 hours for my car. Came on a 2 hour train journey never again just wanted my car was on the verge of collapsing Rehan, was helping me through out the whole process & reassured me that this will get sorted & also offered to order me food after getting emotional.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Sonja,
I’m sorry that your experience fell below the standard we expect. While I’m pleased Rehan supported and reassured you, the overall experience was clearly disappointing. Following your call with Adnan, we will review what happened internally and address any service failings identified.
Thanks,
Chris – Customer Experience Manager
I have had a very good experience of…
I have had a very good experience of buying a car through Hippo. From the enquiry through to reaching Matthew Knowles on the process in sales on purchasing and then receiving the car this morning from Nick. Great communication throughout, I would highly recommend this company. To be honest a breath of fresh on customer service when buying the car. Well informed, polite and attentive answering all queries. A trusted company with good processes in place for everything.
Thank you Bhav
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience from your initial enquiry through to the delivery of your new car. It’s wonderful to know Matthew Knowles and Nick provided great communication, kept you well informed, and delivered the high level of customer service you were looking for. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Buying the car was painless
Buying the car was painless, thanks. The car is exactly as described, and Alan who drove it to me did a great handover. All good.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Rupert,
Thank you for your fantastic feedback. We’re delighted to hear the car buying process was painless and that the vehicle was exactly as described. It’s great to know Alan provided a great handover and made sure everything went smoothly. We truly appreciate your kind words and support.
Team Hippo
The account manager dannile made the…
The account manager dannile made the whole process stress and pain free from find the car and finding the right finance package and matt who did the car hand over went through everything with the car
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Dennis,
Thank you for your wonderful feedback. We’re delighted to hear Dannile made the whole process stress-free, from finding the right car to arranging the best finance package for your needs. It’s also great to know Matt provided a thorough handover and took the time to go through everything with you. We truly appreciate your kind words and support.
Team Hippo
Seamless handover by Josh Graham
Seamless handover by Josh Graham
Excellent customer service
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Eve,
Thank you for your fantastic feedback. We’re delighted to hear Josh Graham provided a seamless handover and delivered excellent customer service. We truly appreciate your kind words and support.
Team Hippo
Great service from Matt and bright
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi John,
Thank you for your feedback. We’re delighted to hear Matt and Bright provided great service and made your experience a positive one. We truly appreciate your kind words and support.
Team Hippo
Alan was a mint lad
Alan was a mint lad, he had a little issue with traffic so was delayed a little. He let me know inadvance and was well informed on my vehicle. Cannot fault this company, from start to finish it was an absolute breeze.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear Alan made your handover such a positive experience. We appreciate that he kept you informed about the traffic delay and that his knowledge of your vehicle made the collection straightforward. It’s wonderful to know the whole process was an absolute breeze from start to finish. We truly appreciate your kind words and support.
Team Hippo
I have recently had a turbo boost issue…
I have recently had a turbo boost issue which has been rectified through the warranty however the fault hasn't changed and is now worse than ever.
I have requested for a refund but they are refusing to reply to me.
I am now having to seek legal action against hippo motor group.
To add i have since reported the company to Trading Standards as I am currently left unable to drive the car and am still paying for finance
I have a son who I need to use the car to drop him off and pick him up from his mums and also for getting to work and am unable to do so
106905 ticket
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Jack,
I’m sorry to hear about your experience. We have now located your case, and it is under senior review. Our Customer Experience team is in contact with you directly and will provide a written update once the remaining information has been assessed.
Thanks,
Chris – Customer Experience Manager
Amazing experience
Amazing experience with Bailey D, and Matt C in Baileys absence. Great from start to finish from choosing the car to picking it up. Communication between the colleagues is great so they are all able to answer questions. Would recommend.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group
Hi Erin,
Thank you for your fantastic feedback. We’re delighted to hear Bailey D and Matt C provided such an amazing experience from start to finish. It’s great to know the process of choosing and collecting your car was smooth, and that the team’s communication helped ensure all your questions were answered. Your recommendation means a lot to us, and we truly appreciate your kind words and support.
Team Hippo
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