Responding to a response that says "it should not be considered a problem"
In reply to HiddenCool's reply to my concerns posted on Trust Pilot (look in history as I cannot post links). HiddenCool asserts that they did not say i was a problem (they did). Further, my air conditioning system remains sub-optimally working (after they said it was fine in April 2026 and again in June 2026) and provided sub-optimal service - for which I was charged both times. Here it is August 2026. I only wish I had not believed their sincerity when I called them at the beginning of this year. Sorry that they disagree with my assessment - but I can only share my experience hopefully to give others the benefit of my difficult experience.








