I have ordered a prescription skincare. It has been received it without a receipt and one item was missing, although I have paid for it. It is Obagi Clenziderm therapeutic lotion. Order number... Mehr ansehen
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Das sagen Bewerter
Quick efficient service. When there are any issues they are quickly resolved by customer services. Wide variety of products available at competitive prices. Able to pay on account which is very help... Mehr ansehen
Unternehmen hat geantwortet
Fantastic service and range of products. Always a pleasure to deal with customer service. Have also signed up to their service called Clever Patients meaning my patients can order directly through me... Mehr ansehen
Unternehmen hat geantwortet
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Kontaktinformationen
79 Great Portland Street, W1W 7LS , London, Vereinigtes Königreich
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4.5
Hervorragend
59 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Missing item in my order
I have ordered a prescription skincare. It has been received it without a receipt and one item was missing, although I have paid for it. It is Obagi Clenziderm therapeutic lotion.
Order number 1341066
Date of order 21/4/26
Date of receiving the order 25/4/26
25. April 2026
Bewertung ohne vorherige Einladung
It was veryndetailed to.place order and…
It was veryndetailed to.place order and enough information
10. April 2026
Always good.
8. April 2026
Easy to use online ordering site
Easy to use online ordering site. Excellent delivery & communication.
15. April 2026
George phoned me back after getting…
George phoned me back after getting further information about some products
22. April 2026
Antwort von Healthxchange
Hi there,
Thank you so much for taking the time to leave such a kind review, it's very appreciated. We will ensure this is passed onto George, he will be delighted to hear this.
Warm regards,
The Healthxchange Team
Good choice of products and competitive…
Good choice of products and competitive pricing. Fast delivery
7. April 2026
Always exceptional service ⭐️
Always exceptional service! Prompt dispatch. Amazing reps.
13. April 2026
Antwort von Healthxchange
Hi Lee,
Thank you so much for taking time to leave a review, it means a lot. We are so glad you are pleased with our service and will pass on the feedback about your reps, I am sure they will be delighted to hear this!
Warm regards,
The Healthxchange Team
Quick efficient service
Quick efficient service. When there are any issues they are quickly resolved by customer services.
Wide variety of products available at competitive prices. Able to pay on account which is very helpful for me as a small business
31. März 2026
Antwort von Healthxchange
Hi there,
Thank you so much for such a kind review, it is truly appreciated. We are so glad you are happy with our service and features we offer like paying on account, as well as your lovely feedback about our Customer Services team, we will ensure this is passed onto them.
Warm regards,
The Healthxchange Team
After some initial teething problems…
After some initial teething problems with registration my order was delivered very quickly. The ordering process was straightforward and I found the selection of products very good.
31. März 2026
Antwort von Healthxchange
Hi Kirstin,
Thank you for your feedback. We’re sorry to hear there were some initial teething issues with registration, I have reached out to you in case you would be open to sharing more detail on this. There is no pressure to respond, I just wanted to reach out in case there was anything you felt comfortable sharing with us.
I am pleased that your order was delivered promptly. It’s great to hear you found the ordering process straightforward and our product range well suited to your needs. We appreciate you taking the time to share your experience.
Warm regards,
Jemma C
The Healthxchange Team
Antwort von Healthxchange
Hi Bal,
Thank you for taking the time to leave us a review. We're so glad you are happy with our service and that you find our staff helpful. We look forward to your next order.
Warm regards,
The Healthxchange Team
Fantastic service and range of…
Fantastic service and range of products. Always a pleasure to deal with customer service. Have also signed up to their service called Clever Patients meaning my patients can order directly through me and have products delivered to their home address
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Healthxchange
HI Emily,
Thank you so much for your lovely feedback! We’re delighted to hear that you value our service, product range, and customer support, it’s always a pleasure to speak with you. We’re also pleased to hear you’ve signed up to Clever Patients and that your patients can now enjoy the convenience of home delivery.
Thank you for your support, we look forward to continuing to work together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Antwort von Healthxchange
Hi Yolande,
Thank you for your kind feedback! We’re delighted to hear you were happy with the quality of the products and that your order arrived quickly. We really appreciate you taking the time to share your experience.
Warm regards,
The Healthxchange Team
Efficient fast service …
Efficient fast service with good selection of products at competitive rate. Will definitely be my go to aesthetic supplier very happy
1. April 2026
Antwort von Healthxchange
Hi Christine,
Thank you so much for your kind review, it means a lot to us. We’re delighted to hear you’re happy with our efficient service, wide product range, and competitive pricing. We really appreciate your support and are pleased you choose us as your aesthetics supplier.
We look forward to continuing to support you to deliver excellence within aesthetics.
Warm regards,
The Healthxchange Team
Never sent the fillers I ordered but…
Never sent the fillers I ordered but didn’t tell me until after I’d received the rest of the order
1. April 2026
Antwort von Healthxchange
Hi there,
Thank you so much for your review. We are so glad you find us to have a prompt service and that you are enjoying our website. We appreciate the feedback and look forward to your next order.
Warm regards,
The Healthxchange Team
Antwort von Healthxchange
Hi there,
Thank you so much for your kind review, it is truly appreciated. We are so grateful that you have chosen to partner with Healthxchange and look forward to your next order.
Warm regards,
The Healthxchange Team
Save yourself and your patients and DO NOT USE THIS PHARMACY
Long time customer but the experience just gets worse and worse. I wish I never opened an account and built my special policy prices over the years. Shame you can only source some products directly from them, otherwise I would not use them at all. Now actively in search for other pharmacy that offers the products they have just so i don’t have to use them again. They don’t care about their clients nor their clients’ patients. All about profits no care. Never again.
8. April 2026
Antwort von Healthxchange
Hi Maria,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, particularly as a long-standing customer.
In this instance, the order placed was for cold chain medication. Our courier made two compliant delivery attempts, however the delivery was not accepted by the patient and was subsequently returned to our pharmacy where a pharmacist has safely disposed of it. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.
To help avoid this situation in future, we always recommend ensuring patients are fully aware of their delivery date and are available to accept delivery, or alternatively arranging delivery to the clinic address so the patient can collect directly.
We can see that our Customer Services manager has already been in touch to explain this, however we hope this additional information helps to clarify the situation.
We regret that this experience has led to frustration, and we’re disappointed that it has impacted your perception of our service. We want to assure you that our policies are designed around regulatory compliance, medicine integrity, and patient safety - never profit at the expense of care.
We hope that we can rebuild our partnership and continue to work together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
I did not receive my order and I had…
I did not receive my order and I had clients organised to come to clinic
2. April 2026
Antwort von Healthxchange
Hi Mary,
Thank you so much for taking the time to leave us a review. I want to begin by saying I am genuinely so sorry for your experience here, this is not what we want for our customers and I will ensure this is resolved immediately for you.
I have reached out to you to support further with this. Please do let me know if there is anything at all I can do to turn this experience around for you.
Warm regards,
Jemma C
The Healthxchange Team
Antwort von Healthxchange
Hi Lorraine,
Thank you for taking the time to leave us a review, it is very appreciated. We're so glad to hear you have had a positive experience with us.
Warm regards,
The Healthxchange Team
Great service from ordering to…
Great service from ordering to delivery, don't shop anywhere else!
Thank you
7. April 2026
Antwort von Healthxchange
Hi Angela
Thank you so much for taking the time to write such a lovely review. We are delighted that you have chosen us as your trusted partner and look forward to your next order.
Warm regards,
The Healthxchange Team
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