Hanna Andersson Bewertungen 

This is the first and last time I will ever order from this company. The clothes are absolutely adorable but the package took 10 business days to arrive. They sent it FedEx and it sat Kentucky for 3 days. This was a gift so I never actually got to see the outfits. But I was told they had a horrible odor to them. It was so bad they would not even try them on their child. They are going to wash them and hope that that will do the trick.

Regarding the Hanna-me-downs resale section of their site: I sold a brand new pair of pajamas, still in their unopened factory plastics with tags. The buyer received them, opened them, and washed them, and then opened a return because of a stain. Hanna approved it and I didn’t get paid and I am getting back an opened stained and washed pair of pajamas when I sent a factory unopened pair. They will do nothing and said they have to believe the buyer since she requested a return in the allotted window, even though my photos clearly show they were new and unopened. I will never get my money back and they won’t offer me any solution. She refused to escalate or offer any form of compensation. I would avoid them as they are dishonest and uncaring about anything other than making their money!

I purchased a clothing item from their second hand store. I was sent a different size from what I ordered. I reported this with my delivery email to customer service. They told me that the order had been “completed” therefore the seller received the money already and it could not be undone. I asked if they would contact seller and see if size was mailed to be by mistake. The seller admitted that she sold the item under the wrong size. I was then told by the service representative that I still could not get my money back and I would have to resell the item on the site myself! They offered me $7 “as a courtesy.”
None of this was my fault yet the seller ended up with my money knowing that she made the mistake and I ended up with a romper that was too small for my child and a $7 refund…
I didn’t like the way this was handled. I will never shop here again.

First the size I always wear was too small. That can happen, but they expect me to not only pay for the original shipping, but the return shipping and the shipping for the larger size. And on top of that, pay $7.50 return fee. All of that is more than the cost of the shirt. I’ll use it as a rag and write it off to a bad experience.

Hanna shipped my order to an old address in another state, one I had not used in 3 years of dealing with the company. When I contacted them, they were totally dismissive, saying they used the address on my credit card. I pointed out that my credit card sends my bills to the correct address so that could hardly have been the source of the problem. The representative kept saying his supervisor said there was nothing they could do. When I asked to speak to the supervisor I was put on hold for 50 minutes. I finally hung up. I have purchased thousands of dollars worth of Hannas for over 10 years for all of my grandchildren...no more!

Hanna was known as a premium brand. Under current ownership it is clear optimizing for short term profits.
Basic shipping takes 14+ business days which when you order kids clothes makes them unwearable. I reached out on an order pending for over two weeks, sitting at a distribution facility less than 2 hours from my house and the team refused to speak to me as their delivery timeline hadn’t passed.
Hanna has exceptionally rude customer service agents. Don’t let the loyalty program fool you. They treat every person regardless of what you spent like they don’t need your money and don’t care. They won’t be seeing another cent from me. Stay away and save yourself the hassle

I noticed I accidentally ordered the incorrect size on an item and reached out within an hour of placing the order, but they would not modify the order. I wish I would have known before hand! This is ultimately my fault, but many companies are flexible with order cancellation/modifications within the first few hours of placing an order. I wish Hanna Andersson could do better with customer service in this way. I will just try to give the item away because I hate to waste all the emissions to ship back a single item and get the correct size shipped to me again, not to mention I would pay $8 in shipping both ways. The clothes are great quality and I find are much easier to remove stains than cheaper brands. Just beware of your size selections!

This company has hit rock bottom. I have purchased $K's at this company, and my first return of clothes that were too big is a nightmare and a joke. When I order, they take my $ immediately, and when I have to return, it takes over a month for refund, still NONE. I am assuming this is most likely illegal and against better business bureau expectations. NEVER AGAIN will I order anything from Hanna Andersson, NEVER.

I have spent nearly $1000 on this brand over the last three years and the company is unable to resolve their own returns process to save me $8.

Apparently once the return process is started there is no way to stop or alter it. I accidentally ordered duplicates in my last haul. Went into the website to return AND THEN realized the socks I received were the wrong size. When I asked to combine my returns so as to save the second $8 processing fee I was told by two separate people it couldn't be done. Okay, I guess I won't spend another thousand dollars using this brand over the next three years!

I have purchased from Hanna Andersson several times, appreciated the quality of the product, and never had any issues with ordering.

On April 2, I placed an order, and when I checked the status of my order a few days later, the order tracking showed that my order was filled, and in a shipping box, awaiting pickup from the carrier.

I found it odd that after over two weeks, the item hadn't yet arrived to the recipient, and when I checked again, it showed that the order was canceled! I was never notified of anything, just waiting around for a child's birthday gift that would never arrive.

When I contacted customer service, I was told that they automatically canceled the order, since I used a different email address to order it, so the system assumed it was fraud. First of all, lots of people have more than one email address (I would say most people do....) and people change their email address (it's not strange to use gmail now instead of Yahoo, is it?) Additionally, the recipient was the same recipient my previous orders have been shipped to. A simple human looking at my order would have seen that this is the same address I usually ship my orders to; nothing fishy about that at all!

I was very upset that I was not only never notified that my order was canceled (they had my phone number, after all... the same phone number I've had for decades...) but also, their website falsely showed that my order had already been completed, and was en route to the shipper! If they had canceled it after the first couple of days, I would have noticed when I checked the status!

The company seemed rather unconcerned about my predicament. After I called their customer service line initially, and then followed up with an email, they did offer me free expedited shipping, but I said it was too little too late; they have lost a longtime customer.

I originally submitted a return request for two items but later changed my mind—I decided to keep one of them and return a different item from the same order instead. Customer service told me they couldn’t cancel or modify the original request, so I had to submit a new one for the other item, ship them separately, and pay the return processing fee twice—even though everything was from the same order.

To make matters worse, they launched a big sale right after my purchase but refused to offer a price adjustment or cancel the order, even though it didn’t ship for several days(to be exact 4 days to start shipping). Their inflexible policies and slow processing made the whole experience frustrating.

On top of all that, I washed their clothes on a gentle cycle for just 30 minutes, and the print started peeling off. For the price, I expected much better quality. Overall, a very disappointing experience.

I am finished for good with this company, regretfully so. Buyer beware. They do not offer a free exchange for a different size same item. You have to return it, $5.00, and buy it again, then pay $5.00 more dollars to receive the new item. How cheap! I have never incurred charges for a simple exchange. Perhaps I've just been lucky with other companies who offer free exchanges. I can find quality clothes somewhere else where simple exchanges are free. So, learn from my mistake.

Hanna Andersson Tracking is useless. A label is created and for 7 days it awaits Carrier Pickup. Customer Service does not find this unusual.

This place is awful. Don’t buy from them.

Clothes are of good quality, haven't washed yet but one thing I noticed is most require special care so be aware when washing and drying to prevent shrinking.
2 hooded flannels I ordered are not thick Flannel but thicker than a cotton tshirt. I like the variety. Especially being a mom of boys and limited shopping options where I live I like finding clothing stores with unique or different options than most chain stores. I will definitely buy from here again. Their prices are steep for me at regualr prices but sale prices are in my budget.
Boys approved! They fit true to size, maybe a a little big but that's ok! I'd rather that than too small. Not a deal breaker. Bought summer and spring clothes so they will fit, be fine then.
Also, check product details and read exactly what's included. I bought what I thought was a tank and shorts SET. Pictures showed shirt only, set and shorts only. It was just the tank. My mistake for not reading finer print.

Love Hanna Andersson clothes. They last forever. We have many pairs of PJs that we've passed down from one kid to the other. I do recommend waiting for sales as they are frequent :)

I was gifted a beautiful set of matching pajamas from this company. They were a great quality and really cute. However the boys matching pajamas were the wrong size for one of my kiddos. So when I looked to see if there was a location I could exchange them at, to my surprise they closed all their retail stores and are online only now. So I called to see if I could just send them back and exchange for the correct size. When doing that they told me I had to pay a $5 return fee. So fast forward 3 or 4 weeks later they finally processed the return and issued me an e gift card for only $15. When I looked up those same pajamas online they were $50!!! So when I called them to explain what went wrong they hung up on me the first time for no reason. The second time I called, they said they were willing to “price match” them for me, but wanted to charge me another $10 to have the correct size shipped to me! This is an unethical and exploitative business practice in my opinion. People shouldn’t have to pay extra money just to get the correct size product shipped to them. If I ever get gifted a pj set from them again and it is the wrong size, I will just regift it rather than deal with this headache of a company ever again. I will never do business with this company again and it’s a real shame since they have a good product but terrible customer service. It’s no wonder all their retail locations closed. I don’t expect them to thrive much longer as a company if this is how they treat returning customers.

Love their clothes but their interface and service is garbage. They bombard your email with offers and codes that never work, not even the first purchase one, and when you try to talk to customer service they use every excuse in the book until the offer really is no longer available. I've never checked reviews up until my last few terrible experiences and I'm absolutely shocked to see how low they are ranked... not surprised though.

I would give them 0 stars, worst customer service , rude staff , they just end the chat abruptly without completing the conversation. It like a click and bait, they show their items as in stock , you place an order and then they cancel it stating its out of stock. All I was saying in the customer service chat that they need to check their inventory before making it available online and their customer service just cuts me off and ends the chat abruptly without notice. Thier sizes are also off and quality of the clothes are not all matching the prices they are charging for their clothes. I am never going to shop with them in future and would not recommend others as well.

I have been a customer of Hanna Andersson for almost 25 years—for my own daughters and my granddaughters. The quality of the clothing and customer service has taken a severe turn for the worse. I ordered clothing for my granddaughters for Christmas in the same sizes I had ordered a month before. When they opened them, the sizes are almost 50% smaller. These clothes would fit infants, not toddlers! And when I went to exchange or return, they told me it was outside the window and ended the chat on me three times. I will never order again. Clearly, the quality clothing I used to be happy to pay more for is now replaced with fast fashion from third world countries in tiny sizes and low quality. So disappointed! They lost a lifetime customer, and I will now warn all my friends. It’s sad that a quality company has gone so far downhill.