Hand & Lock Bewertungen 

216
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

If you love embroidery or just appreciate amazing craftsmanship, you have to check out Hand & Lock. They’ve been around for centuries and still use the best materials. Their tools are just as impressi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The embroidery case from Hand and Lock is first class - really beautiful quality - just perfect. I am on the new Hand and Lock Diploma course - it is amazing! Learning new knowledge and so many new sk... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The school and programs go beyond just passing on skills and technique. There is an intangible quality : the encouragement and ,emotional support necessary to learn to embroider at this quality l... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have taken several online courses with Hand & Lock and have loved them all! I don’t live in an area/near an area that I can attend in person classes so I love that they offer online options to make... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Stickerei-Service
  2. Geschäft für Modeaccessoires
  3. Kunstschule
  4. Monogrammservice
  5. Stickereifachgeschäft

Vom Unternehmen geschrieben

Hand & Lock has been a pioneer in luxury hand embroidery since its founding in 1767. With a rich history that began with M Hand & Company and S Lock, the company officially merged in 2001 to form Hand & Lock as we know it today. Over the years, Hand & Lock has remained at the forefront of the embroidery world, creating bespoke designs for prestigious fashion houses, up and coming artists, musicians, interior designers, costume designers, and many other creative professionals. In addition to our bespoke embroidery services, we offer a wide range of services, including military badges and accoutrements, bespoke embroidery events, custom hand and machine embroidery and much more. Our highly skilled artisans work with the finest materials to craft intricate and luxurious designs, ensuring that each piece is a unique work of art. One of our proudest achievements is our School for Embroidery and Creative Arts, where we offer both in-person and online embroidery courses. We aim to offer a wide range of classes showcasing as many techniques as we can, and our expert tutors are here to guide you through every stitch. We also host a variety of guest tutors who bring their unique expertise and insights to our students, fostering an environment of learning and creativity. As a Royal Warrant holder, Hand & Lock has had the honour of working on exclusive embroidery projects for the Royal Family, including the Coronation of King Charles III. This prestigious recognition reflects our commitment to excellence and tradition, ensuring that we remain the leading name in luxury embroidery worldwide.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

216 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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4.7

Alle Bewertungen

(216)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Creative and Inspiring

Learned so much on the three day Couture Costume Embroidery course - Lucy and Freya were so generous with their knowledge and time, and it gave me confidence to pursue my own projects and be more creative. Would definitely recommend to all skill levels!

29. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

We are so glad our external course inspired you to start your own work! Thank you for your lovely review and best of luck with your project

Bewertet mit 5 von 5 Sternen

Diploma and short courses.

Eve, Lucy and Freya are all fantastic.
I have done 3 classes with them I enjoyed them so much I have now enrolled on the diploma course which has 5 modules which include goldwork, exploration of embroidery for jewellery and wearable arts I recommend any of hand and lock courses they are great.

6. Februar 2025
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Antwort von Hand & Lock

We are glad you are enjoyed your courses and hope you enjoy the diploma just as much! Thank you for your kind words and I will make sure to pass on the message

Bewertet mit 5 von 5 Sternen

Excellent experience and products…

I am on my 3rd online class with Hand and Lock and I don’t see myself stopping anytime soon. H&L offers excellent opportunities for students at all levels to learn new skills in a variety of techniques. Lucy and Freya are amazing tutors. They offer excellent feedback and support. In addition, their products are simply the best. The 1767 embroidery cases are a must have. I would highly recommend Hand and Lock.

17. Februar 2025
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Antwort von Hand & Lock

We are so glad to hear you are enjoying our courses and products :)

Bewertet mit 5 von 5 Sternen

Amazing Hand and Lock ❤️

I have done various embroidery courses and Hand & Lock is now my absolute go-to. Fabulous, positive, supportive tutoring from Lucy and Freya and very generous access to beautiful materials.

Seriously if you are considering doing this for a creative experience with loads of hands-on demonstration and the space to get on with things in your own time if you prefer then I couldn’t recommend it more.

17. Februar 2025
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Antwort von Hand & Lock

We are so happy to hear you are enjoying our courses!

Bewertet mit 5 von 5 Sternen

Extremely well organised classes

Extremely well organised embroidery classes. The team at Hand and Lock are experts in embroidery and are great at conveying their knowledge to students with a range of experience.

10. Februar 2025
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Antwort von Hand & Lock

We are so happy to hear you are enjoying our courses and we will make sure to pass on your lovely comments to our tutors

Bewertet mit 5 von 5 Sternen

Amazing experiences

I have done 5 courses with Hand & Lock now both in person, online and one at the Natural History Museum! All great and the tutors are excellent. Kits always have more than you need to complete. Really recommend

17. Februar 2025
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Antwort von Hand & Lock

We are so happy to hear you are enjoying our courses and we will make sure to pass on your lovely comments to our tutors

Bewertet mit 5 von 5 Sternen

Would I recommend a Hand and Lock class? …

I’ve taken a few of Hand & Lock courses and been to the studio for a tour. I really can’t recommend their school and shop enough - knowledgeable staff and tutors, accompanying kits for classes are generous and exquisitely presented and the tutors’ knowledge is second to none. I’m doing another Embroidery school’s diploma at the moment and I will be signing up when I’m finished to do a second diploma at Hand & Lock - their experimental teaching style is exemplary and their generosity of sharing their knowledge and experiences is their strength. In a modern world - they are flying the flag for age old embroidery and embellishment techniques but bringing them squarely into the 21st century. What are you waiting for? Sign up today and begin your creative journey today - you won’t regret it!

7. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

We are so happy to hear you enjoyed our tour and classes! We can't wait to see your Diploma creations

Bewertet mit 5 von 5 Sternen

I took a goldwork class with Lucy great goldwork classshe…

I took a goldwork class with Lucy she was the best teacher. Instruction were so clear and she was so helpful, knowledgeable and entertaining. Loved the three day virtual class. Learned some new techniques too!

7. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

We are so glad you enjoyed your Goldwork course!

Bewertet mit 5 von 5 Sternen

Embroidery quality and experience - first class!

The embroidery case from Hand and Lock is first class - really beautiful quality - just perfect. I am on the new Hand and Lock Diploma course - it is amazing! Learning new knowledge and so many new skills, as well as meeting incredible people from all over the world. Lucy and Freya are wonderful. The whole experience is remarkable - thank you. I would highly recommend any embroidery class….and particularly the new Diploma! Brilliant ☺️

10. Februar 2025
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Antwort von Hand & Lock

Thank you for your lovely review! We are glad you are enjoying the diploma and can't wait to see what you create

Bewertet mit 5 von 5 Sternen

Fabulous experience

I have ordered products from Hand & Lock which have proven to be very good quality.
I am currently undertaking one of their diploma units which is being taught to a very high standard. I am really enjoying the experience. Thank you Hand & Lock.

17. Februar 2025
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Antwort von Hand & Lock

Thank you for your lovely review of our products! We hope you enjoy the rest of the diploma

Bewertet mit 5 von 5 Sternen

Expert tuition and support

I’m currently taking my second online course with Hand & Lock. Lucy and Freya have a similar relaxed teaching style, which allows enough time for clear demonstration and explanation of particular techniques alongside asking questions and seeking advice. The online format with use of a WhatsApp group to share progress pictures works really well and I’ve never felt like the pace hasn’t been right. If you’re debating whether or not to take the plunge, go for it. The online courses make what can seem like quite a daunting undertaking feel a lot more achievable.

11. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

We are so happy to hear you are enjoying your course!

Bewertet mit 5 von 5 Sternen

Ceremonial Goldwork at Hand and Lovk

Booked on the Ceremonial Goldwork Workshop and what a wonderful experience. It was weekly over Zoom and Lucy made everyone feel part of the course. It was very well organised. The kit that came prior to the workshop was very well put together. Already booked another course

6. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

Thank you for your lovely review. We are so happy you are enjoying your Goldwork course and can't wait to see you back for another!

Bewertet mit 5 von 5 Sternen

I’m currently on the diploma course and…

I’m currently on the diploma course and I’m absolutely loving it. Hand and Lock are a fantastic company who have some of the best tutors I’ve come across. Lucy, Freya and guest tutor Charlotte are all amazing. Would highly recommend the courses. Tina

17. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

We are so happy to hear you are enjoying your diploma course and we will make sure to pass on your lovely comments to our tutors

Bewertet mit 1 von 5 Sternen

SCAM! Cheapest quality on materials and cases

I am utterly disappointed and frustrated with this so-called luxury embroidery brand that markets itself as being associated with the British Royal Family. They sell embroidery cases and sets at exorbitant prices, claiming that these are luxurious and of exceptional quality. However, after researching the origins of the products, I discovered that they are cheaply made in China using questionable materials. The vegan leather is nothing more than plastic, and the fasteners are some of the lowest-quality ones you can find, easily sourced from AliExpress.

To make matters worse, the embroidery tools are generic and lack any branding, which raises questions about their authenticity. When I requested clear answers about the traceability of the materials and the sourcing of their products, I was dismissed with a patronizing "sorry and return it" response.

This is a prime example of misleading marketing, and I highly advise against supporting this brand. The products are not luxury by any standard, and the customer service is appalling. Do not waste your money on overpriced, subpar goods. I will be taking this matter to the proper authorities.

25. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

Thank you for taking the time to share your feedback. We're truly sorry that you are disappointed with your purchase.

We want to clarify that our products are made with care and attention to detail, sourced from trusted suppliers. We understand that perceptions of luxury can vary and we did not meet your expectations, but we assure you that all of our products go through rigorous quality control.

As mentioned in our previous communication, we have offered a full refund and return postage, as customer satisfaction remains our priority. While we regret that our products did not meet your expectations, we stand by the quality of our work and remain committed to providing fine embroidery tools and accessories to our customers worldwide.

Bewertet mit 5 von 5 Sternen

I became passionate about embroidery

Hand & Lock offers very nice embroidery courses. I have very little experience but I had a great time. I learned even complex embroidery techniques effortlessly. I had two excellent teachers, Freya and Lucy! I think I will certainly take other courses with them.

30. Oktober 2024
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Antwort von Hand & Lock

Thank you for your lovely review! We are so glad you enjoyed your course and look forward to seeing you for another

Bewertet mit 5 von 5 Sternen

Amazing courses

I recently undertook their Entomology Goldwork 4 week course taught by Freya and absolutely loved it. It has really helped increase my skills and knowledge which I can now use in my textiles masters at the Royal college of art as well. Freya was the perfect teacher, friendly, thoughtful and very skilled, w definitely keep an eye out for future courses!

30. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

Thank you for your lovely review! We are so glad you enjoyed your Goldwork course

Bewertet mit 1 von 5 Sternen

AVOID

AVOID - We gave them my partners jacket for embroidery on the cuffs in September, this was for our wedding in December. After approving the first design, which took weeks due to their slow communication, they then inform us after looking at the jacket they can’t do it. So, they come up with another design, which we approve, now a week before the wedding they have decided they cannot do it at all. Completely unprofessional and let us down for our wedding.

UPDATE AFTER THEIR COMMENTS:
The design was simple and was agreed that they could do it within three weeks. So giving them a jacket in September allowed plenty of time. They also looked at the jacket in September. Just lies upon lies.

12. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

Hello, we sincerely apologise that your experience with us did not meet our usual high standards. Our commitment to delivering a quality, handmade service meant that, regrettably, the time necessary to start and complete the design and lengthy hand embroidery process exceeded the deadline. Thank you for taking the time to send us your feedback, we're constantly trying to improve our services so your input is valuable. Best wishes, H&L Team

Bewertet mit 1 von 5 Sternen

1)Too much hassle and too intrusive

1) Couldn't register. Made several attempts, every time after entering my info got different screens and promises of a registration confirmation email which never came. Thus I spent two days. When I eventually gave up, my registration somehow got through.
I tried to register both from mobile and PC versions of the website. Same result.
2)All I wanted is to buy a ticket to the Hand and Lock the Prize exhibition. Why did I have to enter a lot of personal information including billing/shipping address for an electronic ticket??! This is way too intrusive.

5. Dezember 2019
Bewertung ohne vorherige Einladung
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Antwort von Hand & Lock

Hello, please accept our apologies for the cumbersome way you had to buy tickets. We were aware of some issues and sought to resolve it. We were working on and have now launched a new website that is much easier to buy tickets from. If you ever have issues like this again please don't hesitate to call us. Thank you

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